AmplifAI Overview

AmplifAI transforms contact center operations by centralizing data to enhance agent performance and streamline leadership efficiency. Over 10,000 CX teams leverage its capabilities to unify disparate data sources, ensuring comprehensive insights into customer interactions. By optimizing actions through AI-driven analytics, AmplifAI systematically boosts performance metrics, aligning with strategic business outcomes. The platform supports quality assurance and coaching, making it a vital tool for teams aiming to refine customer experience and operational efficiency. A surprising aspect is its ability to handle complex data seamlessly, which empowers teams to make informed decisions swiftly.

Use Cases

Customers recommend Coaching, Engagement Management, Forecasting, as the business use cases that they have been most satisfied with while using AmplifAI.

Other use cases:

  • Measuring Customer Satisfaction
  • Performance Management
  • Helpdesk Management
  • Revenue Cycle Management
  • Workflow Management
  • Training & Onboarding
  • Create Learning Path
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Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using AmplifAI.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Increase Sales & Revenue
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AmplifAI Use-Cases and Business Priorities: Customer Satisfaction Data

AmplifAI's features include Bot, Dashboard, and Personalization. and AmplifAI support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also AmplifAI analytics capabilities include Custom Reports, and Analytics.

AmplifAI, SalesScreen, Performyard, Lattice, LogicMonitor Platform, etc., all belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AmplifAI enhances performance and improves people in contact centers. Employee-centric AI is used to support and amplify teams, not replace them.

Popular Business Setting

for AmplifAI

Top Industries

  • Financial Services
  • Consumer Services
  • Automotive

Popular in

AmplifAI is popular in Financial Services, Consumer Services, and Automotive and is widely used by

AmplifAI Customer wins, Customer success stories, Case studies

How does AmplifAI address your Coaching Challenges?

What Are the key features of AmplifAI for Engagement Management?

What benefits does AmplifAI offer for Forecasting?

How efficiently Does AmplifAI manage your Measuring Customer Satisfaction?

What solutions does AmplifAI provide for Performance Management?

139 buyers and buying teams have used Cuspera to assess how well AmplifAI solved their Sales Performance Management needs. Cuspera uses 316 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

Global BPO - Bpo & Outsourcers

AmplifAI helped a global BPO use AI-driven performance enablement to improve contact center results. The BPO used precision coaching, recognition, and self-learning actions to boost agent performance.... Customer resolution time improved 6X for agents using AmplifAI. Net promoter score increased by up to 13%. Coaching sessions rose by 40%, leading to better customer experience.

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The Home Depot - Retail

AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used AmplifAI to measure coaching impact and identify key agent behaviors. They saw a 4% inc...rease in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.

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University of Miami Health System - Hospital & Health Care

AmplifAI helped University of Miami Health System improve patient appointment scheduling and service. The hospital system faced long handle times, high call abandonment, and outdated communication to...ols. AmplifAI delivered a 3-tier dashboard for agents, managers, and executives, making data easy to use and coaching more effective. The result was a 34% increase in appointments and conversions, a 28% reduction in average handle time, and a 250% ROI in the first year.

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Thrasio - Consumer Goods

AmplifAI helped Thrasio improve customer service for over 190 brands. Thrasio faced challenges with manual reporting and inconsistent agent coaching. AmplifAI's AI-driven platform automated performan...ce tracking and enabled targeted coaching. Thrasio saw a 600% increase in coaching sessions. First response time dropped by 71%. Issue resolution became 58% faster. Thrasio now delivers better support and higher productivity across its teams.

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Global Business Processing Organization (BPO) - Business Process Outsourcing (BPO)

AmplifAI helped a global BPO improve sales close rate by 35% in just 4 months. The BPO used AmplifAI’s AI-powered performance enablement software to integrate agent data and automate coaching. Superv...isors saved time and increased coaching sessions. The platform sped up onboarding and boosted supervisor efficiency. The BPO won new business and outperformed competitors using AmplifAI.

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Global BPO (unnamed) - Bpo & Outsourcers

AmplifAI helped a global BPO improve agent-to-supervisor ratios for a food delivery client. The BPO used AmplifAI’s AI-driven performance enablement software to automate agent scorecards and coaching... prep. Supervisor prep time dropped from 45 to 10 minutes per agent, saving 78% in time. The BPO reduced supervisor needs by 23%, leading to a 12% annual cost savings. Coaching sessions per agent increased by 500%, and agent quality scores and average handle time improved.

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Performance Transparency

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Peers used AmplifAI for coaching and engagement management

AmplifAI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (17)
Custom Reports

4.57/5 ★

Read Reviews (34)
Analytics

4.24/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (17)
Custom Reports

4.57/5 ★

Read Reviews (34)
Analytics

4.24/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for AmplifAI

Overall Risk Meter

Low Medium High

Top Failure Risks for AmplifAI

AmplifAI Solutions News

Product

Shield Announces Availability of Advanced AmplifAI Suite in the New AWS Marketplace AI Agents and Tools Category - The Joplin Globe

Shield has announced the availability of the AmplifAI suite in the new AI Agents and Tools category on AWS Marketplace. This allows customers to easily discover, buy, and deploy AI agent solutions, including Shield AmplifAI, through their AWS accounts, enhancing AI agent and workflow development.

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AmplifAI Solutions Profile

Company Name

AmplifAI Solutions

Company Website

https://www.amplifai.com/

HQ Location

101 W Renner Rd #180, Richardson, Texas 75082, US

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