AmplifAI Overview

AmplifAI transforms contact center operations by centralizing data to enhance agent performance and streamline leadership efficiency. Over 10,000 CX teams leverage its capabilities to unify disparate data sources, ensuring comprehensive insights into customer interactions. By optimizing actions through AI-driven analytics, AmplifAI systematically boosts performance metrics, aligning with strategic business outcomes. The platform supports quality assurance and coaching, making it a vital tool for teams aiming to refine customer experience and operational efficiency. A surprising aspect is its ability to handle complex data seamlessly, which empowers teams to make informed decisions swiftly.

Use Cases

Customers recommend Coaching, Engagement Management, Forecasting, as the business use cases that they have been most satisfied with while using AmplifAI.

Other use cases:

  • Measuring Customer Satisfaction
  • Performance Management
  • Helpdesk Management
  • Revenue Cycle Management
  • Workflow Management
  • Training & Onboarding
  • Create Learning Path
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Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using AmplifAI.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Increase Sales & Revenue
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AmplifAI Use-Cases and Business Priorities: Customer Satisfaction Data

AmplifAI's features include Bot, Dashboard, and Personalization. and AmplifAI support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also AmplifAI analytics capabilities include Custom Reports, and Analytics.

AmplifAI, SalesScreen, Performyard, Lattice, LogicMonitor Platform, etc., all belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AmplifAI enhances performance and improves people in contact centers. Employee-centric AI is used to support and amplify teams, not replace them.

Popular Business Setting

for AmplifAI

Top Industries

  • Financial Services
  • Consumer Services
  • Automotive

Popular in

AmplifAI is popular in Financial Services, Consumer Services, and Automotive and is widely used by

Comprehensive Insights on AmplifAI Use Cases

How does AmplifAI facilitate Coaching?

How can AmplifAI optimize your Engagement Management Workflow?

What Are the key features of AmplifAI for Forecasting?

How does AmplifAI facilitate Measuring Customer Satisfaction?

Why is AmplifAI the best choice for Performance Management?

19+ more Business Use Cases

139 buyers and buying teams have used Cuspera to assess how well AmplifAI solved their Sales Performance Management needs. Cuspera uses 316 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

Case Studies

CASE STUDY Leading BPO serving Lumen

AmplifAI helped a leading BPO serving Lumen, a major U.S. telecommunications provider, improve call center performance. The BPO used AmplifAI’s AI-driven performance enablement software to simplify d...ata analysis and coaching. Supervisors saved time by using AI dashboards instead of manual reports. Within six months, the BPO saw a 24% improvement in average handle time (AHT), a 4% increase in first-call resolution (FCR), and 67% better coaching effectiveness. AmplifAI enabled more efficient coaching and measurable ROI for the BPO.

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CASE STUDY Global BPO providing sales and customer support to Zillow

AmplifAI helped a global BPO improve sales and customer support for Zillow. The BPO used AmplifAI’s AI-powered platform to boost coaching sessions and efficiency. In six months, coachings per agent i...ncreased over 5x and coaching efficiency rose by 40%. Quality assurance scores improved from 96.98 to 98.39, and win rates grew from 76.83 to 83.31. The BPO also saw an 18% drop in Average Handle Time and a 30% drop in Average Resolution Time.

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CASE STUDY global business services company (BPO)

AmplifAI helped a global business services company improve its advanced tech support call center. The BPO used AmplifAI's AI-driven platform to outperform a competitor on a client’s partner scorecard.... The team improved their performance gap by over 30 points. Scorecard results improved by 130%, and customer experience metrics improved by 150%. The BPO also saw a 13% increase in issue resolution and a 40% decrease in low customer survey results.

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CASE STUDY Sagility

AmplifAI helped Sagility improve coaching efficiency in their contact centers. Sagility used AmplifAI’s AI-driven software to analyze agent data and provide action plans for supervisors. During the b...usy Open Enrollment period, Sagility increased coaching effectiveness by 30%. They also exceeded their client’s Net Promoter Score (NPS) target. AmplifAI supported Sagility in scaling onboarding and maintaining high customer experience scores.

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CASE STUDY Global BPO providing customer care and sales support to Zillow

AmplifAI helped a global BPO that supports Zillow improve call center efficiency. The BPO used AmplifAI to reduce coaching process time for team managers by 13.65 hours per week. This saved a total o...f 68 hours weekly across five managers. Managers increased their coaching sessions by 5x in six months. Employees reported a better experience and found the new processes more user-friendly.

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CASE STUDY Global BPO

AmplifAI helped a global BPO use AI-powered performance enablement technology. The BPO used precision coaching, recognition, and self-learning actions to improve customer experience. Agents using Amp...lifAI saw 6X better customer resolution time. Net Promoter Score increased by up to 13%. Coaching sessions increased by 40%, leading to better CX and team performance.

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Performance Transparency

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Peers used AmplifAI for coaching and engagement management

AmplifAI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (17)
Custom Reports

4.57/5 ★

Read Reviews (34)
Analytics

4.24/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (17)
Custom Reports

4.57/5 ★

Read Reviews (34)
Analytics

4.24/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for AmplifAI

Overall Risk Meter

Low Medium High

Top Failure Risks for AmplifAI

AmplifAI Solutions Profile

Company Name

AmplifAI Solutions

Company Website

https://www.amplifai.com/

HQ Location

101 W Renner Rd #180, Richardson, Texas 75082, US

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