Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"Alfresco has been simple to use, fast to learn, well structured and the functionality is ideal for collaboration. We have an excellent relationship with Alfresco and the Lutech team and are grateful for the support that has helped us get up and runn...ing so quickly and continues to help us maintain a productive platform." - Gianluca Di Salvo

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Hyland ECM Customer wins, Customer success stories, Case studies

What Are the key features of Hyland ECM for Content Management?

What solutions does Hyland ECM provide for Workflow Management?

Why is Hyland ECM the best choice for Collaboration?

What solutions does Hyland ECM provide for Sales Document Management?

What Are the key features of Hyland ECM for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Gianluca Di Salvo

IT Manager

Lombardia Informatica

Alfresco has been simple to use, fast to learn, well structured and the functionality is ideal for collaboration. We have an excellent relationship with Alfresco and the Lutech team and are grateful for the support that has helped us get up and running so quickly and continues to help us maintain a... productive platform.

Testimonial By Gianluca Di Salvo
Hyland ECM testimonial

Marc Nash

Computer Systems Manager

DSNY

With Alfresco, the contract group and all of the other groups that collaborate with them – engineering audit, finance and purchasing, and capital budget – have access to each other’s sites. Before, they were doing everything by paper, sending things to each other through a courier, which took days.... Now, once the document is entered into Alfresco, everyone can access it in minutes.

Testimonial By Marc Nash
Hyland ECM testimonial

Karen Stauffer

Programmer Analyst

Athabasca

Zia was instrumental in helping us define how to best leverage Alfresco to meet our document and records management needs. Zia was extremely open to sharing their expertise with our technology team so that we can continue developing our own Alfresco workflows and content processes. We look forward ...to working with Zia on future Alfresco projects.

Testimonial By Karen Stauffer
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Gianluca Di Salvo

IT Manager

Lombardia Informatica

Alfresco has been simple to use, fast to learn, well structured and the functionality is ideal for collaboration. We have an excellent relationship with Alfresco and the Lutech team and are grateful for the support that has helped us get up and running so quickly and continues to help us maintain a... productive platform.

Testimonial By Gianluca Di Salvo
Hyland ECM testimonial

Marc Nash

Computer Systems Manager

DSNY

With Alfresco, the contract group and all of the other groups that collaborate with them – engineering audit, finance and purchasing, and capital budget – have access to each other’s sites. Before, they were doing everything by paper, sending things to each other through a courier, which took days.... Now, once the document is entered into Alfresco, everyone can access it in minutes.

Testimonial By Marc Nash
Hyland ECM testimonial

Karen Stauffer

Programmer Analyst

Athabasca

Zia was instrumental in helping us define how to best leverage Alfresco to meet our document and records management needs. Zia was extremely open to sharing their expertise with our technology team so that we can continue developing our own Alfresco workflows and content processes. We look forward ...to working with Zia on future Alfresco projects.

Testimonial By Karen Stauffer
 

Garney expands its use of Hyland OnBase to accelerate HR transformation

Garney has expanded its use of Hyland OnBase, integrating it with SAP SuccessFactors to enhance HR operations. This move aims to modernize Garney's HR content infrastructure, centralize employee cont...ent, and improve operational efficiency. The integration supports Garney's HR transformation by providing secure, cloud-native content services that streamline processes and enable future innovation.

Liberty Mutual Insurance - Insurance - Insurance

Alfresco Content Services helped Liberty Mutual Insurance save $21 million in five years. The company wanted to reduce paper use and improve global collaboration. Their old document management system...s were slow and siloed. Hyland delivered a cloud-based content management solution on AWS. This made it easier for teams worldwide to access files and meet compliance needs.

Mintel - Information Services - Information Services

Hyland's Alfresco platform helped Mintel replace over 10 separate content management systems with one unified solution. Mintel, a global market intelligence agency, faced challenges managing massive ...volumes of content across legacy systems. With Alfresco, they centralized content creation, management, and publishing. This digital transformation began with their long-form content reports, streamlining processes and improving efficiency. The new system made it easier to find and manage content, supporting Mintel's growth.

A regional community hospital in South Carolina - Hospital & Health Care - Hospital & Health Care

Hyland helped a regional community hospital in South Carolina reduce system sprawl after major expansion. The hospital had nine separate Allscripts EMR systems with over 25 million patient documents ...across 29 practices. After moving to Epic via Community Connect, they needed to centralize all legacy documents and data. Hyland provided a solution to convert and consolidate documents, images, and metadata into one central repository, improving information access and supporting better healthcare delivery.

ASEFA - Insurance - insurance

Alfresco Content Services helped ASEFA automate its quotation process. ASEFA faced slow response times and scattered documents. The new solution centralized document management and automated workflow...s. ASEFA increased its quotation processing capacity by 150%. Document duplication dropped and process control improved. Customer response times are now faster and errors are fewer.

Axxess International Inc. - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Hyland OnBase helped Axxess International Inc., a freight forwarder and customs broker with over 170 employees, improve process efficiency during the pandemic. The company faced challenges with remot...e work and document integration. Hyland's content management solution enabled better process management and business continuity. Axxess International chose to invest in technology to support growth and remote operations. The solution streamlined accounts payable and document handling for the team.

Frequently Asked Questions(FAQ)

for Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Executive

Hyland appoints Lubor Ptacek as Senior Vice President of Product Marketing

Hyland has appointed Lubor Ptacek as Senior Vice President of Product Marketing. Ptacek will lead the company's global product marketing strategy, focusing on positioning Hyland's AI-native technologies. With over two decades of experience in enterprise software marketing, Ptacek aims to enhance Hyland's market impact and drive growth.

Executive

Hyland appoints Kumaran Sasikanthan as Managing Director, India and ...

Hyland has appointed Kumaran Sasikanthan as Managing Director, India, and Senior Vice President of Engineering. Sasikanthan will lead Hyland's India operations and global OnBase and Perceptive Content engineering teams. His role underscores Hyland's focus on innovation and growth in India, enhancing global collaboration and engineering capabilities.

Executive

Hyland Names Kumaran Sasikanthan as Managing Director, India and Senior ...

Hyland has appointed Kumaran Sasikanthan as Managing Director, India, and Senior Vice President of Engineering. Sasikanthan will lead Hyland's India operations and global engineering teams for OnBase and Perceptive Content. This move underscores Hyland's commitment to innovation and growth in India, leveraging Sasikanthan's extensive experience in scaling global engineering organizations.

Executive

Hyland appoints Kumaran Sasikanthan as MD India

Hyland has appointed Kumaran Sasikanthan as Managing Director, India, and Senior Vice President of Engineering. With over 25 years of experience, Sasikanthan will lead Hyland's India operations and global engineering teams. His role underscores Hyland's commitment to innovation and growth in India, focusing on enhancing engineering capabilities and customer service.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A