Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
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Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"We talk to our customers on a regular basis and we hear that it is very convenient to have everything summed-up in one platform. They find it easy to use and much more efficient. We haven’t had to do much marketing because the ministries are coming ...to us. For those already using it, it’s mostly been a big success." - Erik Bosveld

Peer review evidence (same sources as the product rating summary)

"...In 2007, AU implemented Alfresco Enterprise to help store and manage course content...." Case Study Athabasca
"...Zia was extremely open to sharing their expertise with our technology team so that we can continue developing our own Alfresco workflows and content processes...." Testimonial by Karen Stauffer, Programmer Analyst, Athabasca
"...Collaborative web content...." Peer review by Oluwatoyin Adesemowo, IT Support Executive, MultiChoice

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Hyland ECM Customer wins, Customer success stories, Case studies

What solutions does Hyland ECM provide for Content Management?

How can Hyland ECM optimize your Workflow Management Workflow?

What benefits does Hyland ECM offer for Collaboration?

What solutions does Hyland ECM provide for Sales Document Management?

Why is Hyland ECM the best choice for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Erik Bosveld

Program Manager

DICTU

We talk to our customers on a regular basis and we hear that it is very convenient to have everything summed-up in one platform. They find it easy to use and much more efficient. We haven’t had to do much marketing because the ministries are coming to us. For those already using it, it’s mostly bee...n a big success.

Testimonial By Erik Bosveld
Hyland ECM testimonial

Chuck Robbins

CEO

Cisco

SalesConnect would not be possible without our partnership with Alfresco. In the digital world, no one company can go it alone. We need to move fast with strong partnerships and Alfresco enabled us to build this transformative, scalable, open, easy to use platform and we did it very quickly. Testimonial By Chuck Robbins
Hyland ECM testimonial

Mauro Cacciafani

Architecture & Security Manager

Publiacqua S.p.A.

Thanks to Alfresco we achieved the goal to integrate all our different applications with one single DMS platform and managing one platform is much easier, from a maintenance and cost efficiency point of view. Testimonial By Mauro Cacciafani
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Erik Bosveld

Program Manager

DICTU

We talk to our customers on a regular basis and we hear that it is very convenient to have everything summed-up in one platform. They find it easy to use and much more efficient. We haven’t had to do much marketing because the ministries are coming to us. For those already using it, it’s mostly bee...n a big success.

Testimonial By Erik Bosveld
Hyland ECM testimonial

Chuck Robbins

CEO

Cisco

SalesConnect would not be possible without our partnership with Alfresco. In the digital world, no one company can go it alone. We need to move fast with strong partnerships and Alfresco enabled us to build this transformative, scalable, open, easy to use platform and we did it very quickly. Testimonial By Chuck Robbins
Hyland ECM testimonial

Mauro Cacciafani

Architecture & Security Manager

Publiacqua S.p.A.

Thanks to Alfresco we achieved the goal to integrate all our different applications with one single DMS platform and managing one platform is much easier, from a maintenance and cost efficiency point of view. Testimonial By Mauro Cacciafani
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance is deploying Hyland's Content Innovation Cloud to transform unstructured content into AI-ready operational intelligence. This deployment aims to enhance decision-making, process effici...ency, and business intelligence across Erie Insurance's operations, leveraging Hyland's platform to process up to 700 million pages annually.

Read on →
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance partners with Hyland to deploy the Content Innovation Cloud, transforming unstructured content into operational intelligence. This initiative supports nearly 7 million policies, enhanc...ing decision-making and efficiency. Hyland's platform processes 1 billion pages over three years, automating document management and improving business intelligence while ensuring security and governance.

Read on →
 

Hyland Delivers Agentic Document Processing at Scale for Rexel Canada

Hyland has successfully deployed its agentic document processing solution for Rexel Canada, achieving near-perfect invoice indexing accuracy within 48 hours. This deployment, part of Rexel's Axelerat...e 2028 strategy, leverages Hyland's Intelligent Document Processing and generative AI to streamline financial document handling. The solution enhances efficiency by reducing manual validation and improving workflow, aligning with Rexel's AI-driven digital transformation goals.

Read on →

VGZ - Insurance - Large

Arnhem, Netherlands

VGZ used Hyland's OnBase to improve digital transformation in healthcare administration. The company automated document management and streamlined workflows. OnBase helped VGZ handle 7,500 digital fi...les daily and process 2,700 claims per day. This led to faster service and better efficiency for the insurance team. VGZ is one of the largest health insurers in the Netherlands.

UNC Health - Hospital & Health Care - Very Large

Chapel Hill, USA

UNC Health integrated Hyland's enterprise imaging with their EMR. They eliminated 9 PACS and 3 reporting systems. This made image exchange easier and improved patient image records. The project helpe...d UNC Health achieve HIMSS Stage 7. Staff can now access high-quality images quickly. The solution reduced IT complexity and improved care.

Valeris - Health, Wellness And Fitness - Medium

USA

Hyland IDP helped Valeris speed up patient enrollment. The company saw a 40% time savings in document processing. Manual review of 2,000–3,000 documents daily was replaced by automation. Tasks that t...ook up to 30 minutes now take just 5 minutes. Hyland IDP also reduced errors and handled seasonal spikes in volume. Employees now spend less time on data entry and more time helping patients.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5

Read Reviews (1)
Custom Reports

4.34/5

Read Reviews (99)
Analytics

3.63/5

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5

Read Reviews (1)
Custom Reports

4.34/5

Read Reviews (99)
Analytics

3.63/5

Read Reviews (25)

Software Failure Risk Guidance

?

for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Partnership

Hyland and AWS bring content�powered agentic enterprise to APAC

Hyland and AWS have expanded their collaboration to bring the AI-native Content Innovation Cloud to the Asia-Pacific region. This initiative aims to support highly regulated industries by enhancing AI-driven operations with improved performance and lower latency. The partnership focuses on delivering faster digital experiences and unlocking new revenue opportunities while ensuring strong governance.

Awards

Hyland Customers Are Transforming What AI-Powered Enterprise Operations Look Like

Hyland recognized five customers as 2026 Innovation Award winners at its CommunityLIVE conference. These customers, from industries like retail and healthcare, used Hyland's solutions to transform operations with AI, enhancing automation, governance, and customer experiences. Notable achievements include Rexel Canada's AI-driven invoice processing and SECU's scalable content management.

Partnership

Hyland and AWS Bring the ContentPowered Agentic Enterprise to ...

Hyland and AWS have expanded their strategic collaboration to bring the Content Innovation Cloud to the Asia-Pacific region. This expansion allows regulated industries to scale AI-driven operations while meeting local data residency requirements. The collaboration enhances AI-native innovation, enabling organizations to leverage AI for content management and compliance.

Product

Hyland Unveils AI Innovations to Power Rise of Agentic Enterprise

Hyland has unveiled significant AI-driven enhancements to its Content Innovation Cloud, aimed at enabling enterprises to scale AI adoption. Key features include the Enterprise Context Engine and Enterprise Agent Mesh, which enhance AI accuracy and governance. These innovations support industry-specific solutions in sectors like healthcare and banking, facilitating automation and operational efficiency. Hyland's new headless mode allows integration with third-party applications, promoting broader AI ecosystem adoption.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A