Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
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Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the re...pository is straightforward. It’s simple but robust compared to other solutions." - Paul Janssen

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Hyland ECM Use Cases

What solutions does Hyland ECM provide for Content Management?

How does Hyland ECM address your Workflow Management Challenges?

What Are the key features of Hyland ECM for Collaboration?

How efficiently Does Hyland ECM manage your Sales Document Management?

How does Hyland ECM facilitate Sending & Publishing Communications?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Paul Janssen

Performance Manager Project MdP

BNP Paribas Fortis
Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the repository is straightforward. It’s simple but robus...t compared to other solutions.

Testimonial By Paul Janssen
Hyland ECM testimonial

Vagesh Dave

CIO

McDermott International
We take a lot of pride in the technology that we’ve built and we had a clear goal from day one as we embarked on a digital transformation journey. To create and deliver innovative solutions for our customers, we looked to combine our specialized talents in-house with cutting -edge technologies offe...red only by going digital.

Testimonial By Vagesh Dave
Hyland ECM testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital
We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Paul Janssen

Performance Manager Project MdP

BNP Paribas Fortis
Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the repository is straightforward. It’s simple but robus...t compared to other solutions.

Testimonial By Paul Janssen
Hyland ECM testimonial

Vagesh Dave

CIO

McDermott International
We take a lot of pride in the technology that we’ve built and we had a clear goal from day one as we embarked on a digital transformation journey. To create and deliver innovative solutions for our customers, we looked to combine our specialized talents in-house with cutting -edge technologies offe...red only by going digital.

Testimonial By Vagesh Dave
Hyland ECM testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital
We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson

Case Studies

Computer & Network Security

CASE STUDY Cisco

Cisco, a leading networking company, faced challenges with their sales and partner teams spending 15% to 20% of their time searching for information. This inefficiency cost them over $375 million ann...ually. To address this, Cisco implemented Hyland's Alfresco platform. The platform helped centralize content, improving speed and flexibility for their sales teams. As a result, Cisco launched SalesConnect, a centralized sales content and training platform, which became their fastest adopted platform, supporting 87,000+ users in 151 countries.

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Hospital & Health Care

CASE STUDY UNC Health

UNC Health faced challenges due to its rapid growth and acquisition of hospitals, leading to IT management complexity and data access issues. They wanted to streamline operations and improve efficien...cy. UNC Health chose Hyland to capture, index, and unify access to documents and images within their systems. This solution eliminated silos of medical images and improved collaboration and operational efficiency across the enterprise.

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Entertainment

CASE STUDY Electronic Arts

Electronic Arts needed a solution to manage their complex game builds securely and efficiently. Their existing system was outdated and couldn't scale. They chose Hyland's Nuxeo Platform for its agile... development support and ability to accelerate development. The platform reduced time and resources needed by minimizing custom coding. This allowed EA to provide secure and reliable access to game builds throughout the game life cycle.

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Banking

CASE STUDY American National Bank of Texas

American National Bank of Texas needed a new document management system to support compliance and integrate with their existing systems. Their old system was being phased out, and they wanted to avoi...d the costs of maintaining in-house hardware. They chose Hyland's OnBase platform in the cloud. This platform helps them automate business processes and manage documents securely. It also allows them to build solutions for specific business challenges, reducing the need for additional software.

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Insurance

CASE STUDY Liberty Mutual Insurance

Liberty Mutual Insurance wanted to reduce paper use and improve global collaboration. They used Hyland's Alfresco Content Services on AWS to create a cloud-based, paperless system. This helped them s...ave $21 million over five years. The solution also improved document management and compliance across 18 markets.

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Frequently Asked Questions(FAQ)

for Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Executive

Hyland appoints Michael Campbell as Chief Product Officer

Hyland Software has appointed Jitesh S. Ghai as its new President and CEO, effective May 20, 2024. Ghai, previously Chief Product Officer at Informatica, brings deep expertise in cloud, data, and AI. He succeeds retiring CEO Bill Priemer, who will remain on Hyland's Board of Directors.

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Executive

Hyland names John Newton as Chief Innovation Strategist

Hyland names John Newton as Chief Innovation Strategist

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Executive

Hyland appoints Tim McIntire as Chief Technology Officer

Hyland Software has appointed Tim McIntire as its new Chief Technology Officer, strengthening its leadership team to drive technology strategy and innovation in enterprise content management and content services.

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Executive

Hyland hires Prasenjit Dasgupta as new Chief Financial Officer - PR Newswire

Hyland has appointed Prasenjit Dasgupta as its new Chief Financial Officer.

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Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

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Financials

M&A