Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
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Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the re...pository is straightforward. It’s simple but robust compared to other solutions." - Paul Janssen

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Hyland ECM Use Cases

Why is Hyland ECM the best choice for Content Management?

How does Hyland ECM address your Workflow Management Challenges?

How can Hyland ECM enhance your Collaboration process?

How can Hyland ECM optimize your Sales Document Management Workflow?

How efficiently Does Hyland ECM manage your Sending & Publishing Communications?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Paul Janssen

Performance Manager Project MdP

BNP Paribas Fortis

Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the repository is straightforward. It’s simple but robus...t compared to other solutions.

Testimonial By Paul Janssen
Hyland ECM testimonial

Lea Beeken

Supervisor, District Records and FOIP Management

Edmonton Public Schools

Alfresco provides us with a platform for retaining and managing our most critical documents — student records. Our goal is to provide the best education possible to all our students and providing teachers with access to student assessments within days of enrollment is essential for their success. A...lfresco allows us to do this easily and cost effectively. Each year we continue to expand our Alfresco implementation to streamline processes saving the district money and time; and allowing teachers to focus on their students.

Testimonial By Lea Beeken
Hyland ECM testimonial

Jerry Jacob

Consulting Software Engineer

LexisNexis

We wanted a single, unified platform that would serve our internal customers much better. Testimonial By Jerry Jacob
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Paul Janssen

Performance Manager Project MdP

BNP Paribas Fortis

Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the repository is straightforward. It’s simple but robus...t compared to other solutions.

Testimonial By Paul Janssen
Hyland ECM testimonial

Lea Beeken

Supervisor, District Records and FOIP Management

Edmonton Public Schools

Alfresco provides us with a platform for retaining and managing our most critical documents — student records. Our goal is to provide the best education possible to all our students and providing teachers with access to student assessments within days of enrollment is essential for their success. A...lfresco allows us to do this easily and cost effectively. Each year we continue to expand our Alfresco implementation to streamline processes saving the district money and time; and allowing teachers to focus on their students.

Testimonial By Lea Beeken
Hyland ECM testimonial

Jerry Jacob

Consulting Software Engineer

LexisNexis

We wanted a single, unified platform that would serve our internal customers much better. Testimonial By Jerry Jacob

Case Studies

Human Resources

CASE STUDY The Judge Group

The Judge Group used Hyland's OnBase content services platform to improve contractor onboarding. The company faced challenges with manual document tracking and complex compliance requirements. OnBase... allowed them to automate document management and version control. Compliance managers now use templates in OnBase, making the process more secure. Contractors receive onboarding packets through an online portal with email notifications. The solution reduced manual work and improved efficiency.

Government Administration

CASE STUDY State of Ohio

Hyland OnBase helped the State of Ohio start its digital transformation. The state worked with Hyland Global Services for five years. They had regular meetings and planning sessions. The partnership ...led to over 50 projects. Thousands of users across state agencies benefited from the solution. The ongoing support ensured the system could grow with the state's needs.

Government Administration

CASE STUDY United States Department of Housing and Urban Development

Hyland's Alfresco Digital Business Platform helped the United States Department of Housing and Urban Development modernize its IT systems. HUD needed to replace many old document management systems t...hat were expensive and hard to update. The new Alfresco-based solution runs in the Microsoft Azure cloud and supports the whole department. HUD used open source technology for fast, low-risk testing and easy upgrades. The system was reliable, simple to use, and supported by Hyland's team.

Financial Services

CASE STUDY RBC Capital Markets

Alfresco platform by Hyland helped RBC Capital Markets modernize post-trade operations. The bank used Alfresco to digitize confirmations, payments, tax provisioning, and regulatory compliance. In thr...ee years, they built 14 new applications for 3,500 users. The platform improved operational efficiency and internal controls. It also made it easier to meet regulatory requirements and adapt to new business needs.

Government Administration

CASE STUDY Virginia Department of Motor Vehicles (DMV)

OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents directly from 73 customer service centers, 35 DMV Selects, and 1,106 d...ealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.

Education

CASE STUDY University of Notre Dame

OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and data silos in its First Year of Studies. Advisors used 18 separate ...databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.

Frequently Asked Questions(FAQ)

for Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Executive

Hyland appoints Nanette Lazina as Senior Vice President, Global Channels and OEMs - The Malaysian Reserve

Nanette Lazina has been appointed as Senior Vice President, Global Channels and OEMs at Hyland Software, strengthening the companys leadership for partner and OEM strategy in enterprise content management.

Product

Hyland Launches Agentic Document Processing to Drive End-to-End Business Automation with Semantic, Context-Aware Intelligence

Hyland Software has launched its agentic document processing solution, expanding its Content Innovation Cloud with advanced generative AI. This new product enables autonomous understanding and action on unstructured data, moving beyond traditional intelligent document processing. Designed for sectors like healthcare, financial services, government, and insurance, it delivers semantic, context-aware automation to streamline complex business workflows.

Executive

Hyland appoints Sharon Brand as Chief Human Resources Officer - PR Newswire

Hyland Software has appointed Sharon Brand as chief human resources officer. Brand will lead global HR strategy, talent development, and organizational culture initiatives at the enterprise content management company.

Executive

Hyland appoints Michael Campbell as Chief Product Officer

Hyland Software has appointed Jitesh S. Ghai as its new President and CEO, effective May 20, 2024. Ghai, previously Chief Product Officer at Informatica, brings deep expertise in cloud, data, and AI. He succeeds retiring CEO Bill Priemer, who will remain on Hyland's Board of Directors.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A