Adelya's Loyalty Operator helped the Office de Tourisme de Marseille launch and manage the City Pass, a digital tourist and cultural pass. The main challenge was to create a complete product and conn...ect local partners to the system. The City Pass made it easier for tourists to access attractions and offered financial benefits. The program increased revenue for the Office de Tourisme and expanded their role beyond traditional tourism advice. The City Pass also attracted interest from other cities.
CASE STUDY Office de Tourisme Communautaire Royan Atlantique
Adelya and Loyalty Operator helped the Office de Tourisme Communautaire Royan Atlantique create a Pass Villégiature program. The challenge was to boost local engagement and make residents ambassadors... for their region. The solution included special passes for locals, secondary residents, and employees, with discounts and promotions. The program increased participation, with new cards created daily and strong interest from both residents and local partners. The Office saw improved communication and more dynamic local tourism.
Adelya's Loyalty Operator helped Les Boutiques de Saint-Quentin modernize their loyalty card program. The new contactless card replaced 30,000 old cards and enabled NFC technology for 70 local mercha...nts. Merchants can now identify customers at checkout and offer personalized service. In just 1.5 months, 7,000 new consumers joined the program in a city of 60,000. The program rewards purchases and offers perks like free parking, boosting downtown shopping and merchant revenue.
Adelya helped Flora Nova launch a new loyalty program for its two florist brands, Jardin des Fleurs and Oya Fleurs. Flora Nova wanted to refresh its loyalty program after 10 years with the same provi...der. The new solution from Adelya gave them more control and flexibility. They can now run challenges, contests, and manage reward tiers themselves. The program was rolled out to all stores and included strong communication with franchisees and customers.
Adelya Loyalty Operator helped Proxi Tantonville launch a new loyalty program. The old program did not fit customer habits, so few people used it. With Adelya, customers now get 2% back on purchases,... 5% on Wednesdays, and 10% on their birthday. The platform is easy to use for tracking results and sending campaigns. After launching the new program, the average basket size for loyalty members nearly doubled in a short time.
OPTICEO used the Loyalty Operator platform from Adelya to improve its customer referral program. The company wanted better tracking and more effective rewards for its clients. Adelya helped OPTICEO s...et up a new system that made it easy to follow referrals and manage customer benefits. Since launching the new program, OPTICEO has seen more active use of loyalty points and more repeat visits from customers. The platform is easy to use and the support team is responsive.
CASE STUDY Union des commerçants, artisans et professions libérales de Sartrouville (UCAPS)
Loyalty Operator helped UCAPS launch the Unique loyalty card in Sartrouville. The goal was to bring shoppers back to the city center and unite local merchants. The program started with 14 stores and ...grew to nearly 30. Over 3,200 residents now use the card for rewards and special offers. Merchants saw more store visits and higher spending. The platform made it easy to run events and keep customers engaged all year.
CASE STUDY Association des commerçants de Saint-André de Cubzac (100% SAC)
Loyalty Operator by Adelya helped the Association des commerçants de Saint-André de Cubzac launch a collective loyalty program in just two weeks. The goal was to bring more people to the city center ...and support local shops. The program uses a shared loyalty card, letting customers earn 2% back on purchases at any participating store. Adelya provided a dedicated website for the program, making it easy for members to track rewards and find shops. The quick setup and strong support from Adelya made the project a success.
Adelya helped Cap Animal modernize its loyalty program across all stores. Cap Animal switched from paper cards to a digital loyalty system. Customers now earn points at any store and never lose their... rewards. The new system tracks both customer and pet details, sending special offers for pet birthdays. Since 2015, Cap Animal has distributed over 17,000 loyalty cards, showing strong customer engagement and program success.
Adelya Loyalty Operator helped Les Biens en Commun improve customer engagement. The company wanted to encourage people to rent items instead of buying. They used connected lockers and a web app for e...asy rentals. The solution made it simple for users to reserve and pick up items. Les Biens en Commun saw strong adoption in four cities and positive feedback from users, especially women. The platform supported their mission of sharing and reducing consumption.
Adelya's Loyalty Operator platform helped the Ville de Lamballe-Armor launch a collective loyalty program. The city wanted to boost local business and keep shoppers from going to big malls or shoppin...g online. The main challenge was getting independent shop owners to join a shared loyalty card system. The solution included a physical loyalty card and different reward levels for each business. The program made it easier for local shops to keep customers and work together. The city saw positive results and stronger local shopping.
Adelya helped the ville d'Ernée launch a collective gift card to boost local shopping and fight retail decline. The city wanted a simple platform to manage both loyalty and gift cards for many local ...stores. Adelya's solution let users spend any amount at any partner shop, making the card flexible and attractive. The city worked hard to get more stores to join, including big supermarkets for toy sales at Christmas. Now, 35 local merchants accept the card, helping keep spending in Ernée.
Loyalty Operator helped Euro Accessoires et CMC Distribution launch the OUIFID loyalty program. The goal was to keep customers coming back and grow brand awareness for their three networks. The platf...orm made it easy to manage loyalty points, create new cards, and send automatic emails for welcome, birthdays, and rewards. Customers could use their points at any store in the network. The solution followed GDPR rules and let each network control its own data. Templates for newsletters helped boost communication and promote special events.
Success Story : Royan et son Pass original succs !
Adelyas Loyalty Operator solution has been implemented by the Office de Tourisme Communautaire Royan Atlantique to support personalized Pass Villgiature and Pass Tourisme programs, enhancing local en...gagement and tourism management for residents and employees.
