Real-World Case Studies and Customer Success Stories with Adelya Loyalty Operator

Adelya helped Flora Nova launch a new loyalty program for its two florist brands, Jardin des Fleurs and Oya Fleurs. Flora Nova wanted... to refresh its loyalty program after 10 years with the same provider. The new solution from Adelya gave them more control and flexibility. They can now run challenges, contests, and manage reward tiers themselves. The program was rolled out to all stores and included strong communication with franchisees and customers.
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OPTICEO used the Loyalty Operator platform from Adelya to improve its customer referral program. The company wanted better tracking and... more effective rewards for its clients. Adelya helped OPTICEO set up a new system that made it easy to follow referrals and manage customer benefits. Since launching the new program, OPTICEO has seen more active use of loyalty points and more repeat visits from customers. The platform is easy to use and the support team is responsive.
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Loyalty Operator by Adelya helped the Association des commerçants de Saint-André de Cubzac launch a collective loyalty program in just two weeks. The goal was... to bring more people to the city center and support local shops. The program uses a shared loyalty card, letting customers earn 2% back on purchases at any participating store. Adelya provided a dedicated website for the program, making it easy for members to track rewards and find shops. The quick setup and strong support from Adelya made the project a success.
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Adelya helped Cap Animal modernize its loyalty program across all stores. Cap Animal switched from paper cards to a digital... loyalty system. Customers now earn points at any store and never lose their rewards. The new system tracks both customer and pet details, sending special offers for pet birthdays. Since 2015, Cap Animal has distributed over 17,000 loyalty cards, showing strong customer engagement and program success.
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Loyalty Operator by Adelya helped OPTICEO modernize its referral program. OPTICEO wanted better tracking and more effective customer rewards. Adelya... set up a new system that lets OPTICEO follow referrals and manage loyalty points. Customers now use points for purchases and understand the program well. OPTICEO saw more active loyalty and referral use, with easier management through the Loyalty Operator platform.
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Adelya's Loyalty Operator helped Les Boutiques de Saint-Quentin modernize their loyalty card program. The new contactless card replaced 30,000 old... cards and enabled NFC technology for 70 local merchants. Merchants can now identify customers at checkout and offer personalized service. In just 1.5 months, 7,000 new consumers joined the program in a city of 60,000. The program rewards purchases and offers perks like free parking, boosting downtown shopping and merchant revenue.
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Adelya Loyalty Operator helped Proxi Tantonville launch a new loyalty program. The old program did not fit customer habits, so... few people used it. With Adelya, customers now get 2% back on purchases, 5% on Wednesdays, and 10% on their birthday. The platform is easy to use for tracking results and sending campaigns. After launching the new program, the average basket size for loyalty members nearly doubled in a short time.
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Loyalty Operator helped UCAPS launch the Unique loyalty card in Sartrouville. The goal was to bring shoppers back to the... city center and unite local merchants. The program started with 14 stores and grew to nearly 30. Over 3,200 residents now use the card for rewards and special offers. Merchants saw more store visits and higher spending. The platform made it easy to run events and keep customers engaged all year.
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Adelya's Loyalty Operator helped the Office de Tourisme de Marseille launch and manage the City Pass, a digital tourist and cultural pass. The main challenge... was to create a complete product and connect local partners to the system. The City Pass made it easier for tourists to access attractions and offered financial benefits. The program increased revenue for the Office de Tourisme and expanded their role beyond traditional tourism advice. The City Pass also attracted interest from other cities.
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Adelya and Loyalty Operator helped the Office de Tourisme Communautaire Royan Atlantique create a Pass Villégiature program. The challenge was... to boost local engagement and make residents ambassadors for their region. The solution included special passes for locals, secondary residents, and employees, with discounts and promotions. The program increased participation, with new cards created daily and strong interest from both residents and local partners. The Office saw improved communication and more dynamic local tourism.
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Adelya and its Loyalty Operator solution helped the Office de Tourisme de Marseille launch a digital City Pass. The main challenge... was to create a complete tourist product and connect local partners. Adelya provided the technical system and support for partner integration. The City Pass increased financial impact for the office and offered savings to tourists. Most feedback from partners and tourists is positive, and the program continues to grow with new local partners.
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Adelya and its Loyalty Operator solution helped the Office de Tourisme Communautaire Royan Atlantique launch the Pass Villégiature. The program targeted... both local residents and secondary homeowners, offering discounts and special offers. After launch, over 5000 cards were distributed in a year, with strong engagement from both residents and local businesses. Some partners saw up to 70 Passes redeemed, generating between €6000 and €8000 in revenue. The initiative increased local tourism activity and strengthened community ties.
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Adelya's Loyalty Operator platform helped the Ville de Lamballe-Armor launch a collective loyalty program. The city wanted to boost local... business and keep shoppers from going to big malls or shopping online. The main challenge was getting independent shop owners to join a shared loyalty card system. The solution included a physical loyalty card and different reward levels for each business. The program made it easier for local shops to keep customers and work together. The city saw positive results and stronger local shopping.
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Adelya helped the ville d'Ernée launch a collective gift card to boost local shopping and fight retail decline. The city wanted... a simple platform to manage both loyalty and gift cards for many local stores. Adelya's solution let users spend any amount at any partner shop, making the card flexible and attractive. The city worked hard to get more stores to join, including big supermarkets for toy sales at Christmas. Now, 35 local merchants accept the card, helping keep spending in Ernée.
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Adelya's Loyalty Operator helped Lamballe-Armor launch a collective loyalty card for local shops. The city wanted to boost local commerce... and keep shoppers from going to big malls or shopping online. They faced challenges convincing independent shop owners to join a shared program. The solution offered flexible loyalty rates and a physical card, meeting both merchant and customer needs. Over 50 merchants now use the system, with food retailers seeing the most benefit. Merchants report more transactions and higher sales from loyalty card users.
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Adelya Loyalty Operator helped Les Biens en Commun improve customer engagement. The company wanted to encourage people to rent items... instead of buying. They used connected lockers and a web app for easy rentals. The solution made it simple for users to reserve and pick up items. Les Biens en Commun saw strong adoption in four cities and positive feedback from users, especially women. The platform supported their mission of sharing and reducing consumption.
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Loyalty Operator helped Euro Accessoires et CMC Distribution launch the OUIFID loyalty program. The goal was to keep customers coming... back and grow brand awareness for their three networks. The platform made it easy to manage loyalty points, create new cards, and send automatic emails for welcome, birthdays, and rewards. Customers could use their points at any store in the network. The solution followed GDPR rules and let each network control its own data. Templates for newsletters helped boost communication and promote special events.
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