Overview: Zendesk Sell and Scratchpad as CRM Category solutions.
Zendesk Sell and Scratchpad are both CRM solutions, but they cater to different operational needs and industries. Zendesk Sell is tailored for large enterprises with extensive capabilities in communication management and lead tracking, while Scratchpad focuses on workflow and pipeline management, making it ideal for enterprises requiring efficient operations. Both products offer support, yet Zendesk Sell excels in 24/7 availability. With diverse industry applications, Zendesk Sell suits consumer services, whereas Scratchpad thrives in tech-related fields.
Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.
Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.
Zendesk Sell and Scratchpad: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zendesk Sell enhances communication management, tracking, and engagement, aligning with needs for managing large sales teams. read more →
Scratchpad supports forecasting, workflow, and pipeline management, catering to efficient operational processes. read more →
Business Goals
Zendesk Sell aids in boosting sales and enhancing customer relationships, aligning well with revenue growth objectives. read more →
Scratchpad focuses on scaling best practices and improving ROI, supporting strategic scaling initiatives. read more →
Core Features
With features like data import/export and custom reports, Zendesk Sell meets complex data handling and analytics needs. read more →
Scratchpad offers training and onboarding, with strong data management capabilities, serving businesses needing quick adoption. read more →
Vendor Support
Zendesk Sell provides extensive 24/7 support, accommodating businesses requiring continual support access. read more →
Scratchpad includes training and 24/7 support, ideal for enterprises prioritizing onboarding and round-the-clock assistance. read more →
Segments and Industries
Predominantly used by large enterprises, Zendesk Sell is popular in consumer services and goods sectors. read more →
Scratchpad caters to enterprises in computer software and IT, reflecting its specialization in tech industries. read more →
Operational Alignment
Zendesk Sell integrates well into extensive operational workflows in large enterprises, supporting complex environments. read more →
Scratchpad fits into enterprise-level operations, especially those needing streamlined workflow management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zendesk Sell in Action: Unique Use Cases
How does Zendesk Sell facilitate Communication Management?
How efficiently Does Zendesk Sell manage your Engagement Management?
How does Zendesk Sell address your Contact List Management Challenges?
Why is Zendesk Sell the best choice for Lead Tracking?
Scratchpad in Action: Unique Use Cases
How efficiently Does Scratchpad manage your Forecasting?
How does Scratchpad facilitate Workflow Management?
What benefits does Scratchpad offer for Pipeline Management?
How does Scratchpad facilitate Training & Onboarding?
Alternatives
News
Latest Zendesk Sell News
Geekflare's This Week in Business Tech: Zendesk's New - Inkl
Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.
