Comparison Summary
Introducing xMatters and HaloITSM
xMatters, HaloITSM, VictorOps, AlertOps, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
xMatters covers Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.
HaloITSM focuses on Helpdesk Management, Workflow Management, Collaboration, Engagement Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
xMatters | Digital Service Availability | Fast, Automated ...
Intuitive ITSM Software to deliver ITIL-aligned service
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
39
24
Total Goals
(we found evidences for)
9
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Manage risk
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Improve visibility
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Launch new products
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Improve digital and social presence
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Improve efficiency
- See 6 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
- See 1 more
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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mobile
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phone calls
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mass media
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television
- See 4 more
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e-mail
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user generated content
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blogs
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mobile
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phone calls
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mass media
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television
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
