Overview: WhatsApp and Glance Guided CX as Collaboration and Productivity Category solutions.
WhatsApp and Glance Visual Engagement Platform offer unique approaches within the collaboration and productivity category. WhatsApp is strong in communication management and supports goals like acquiring customers and enhancing customer relationships. It offers extensive data handling features and robust vendor support options. Meanwhile, Glance Visual Engagement Platform excels in engagement management and collaboration. Its focus is on improving ROI and customer lifetime value with solid support in analytics and reporting. Each product demonstrates distinct benefits aligning with different operational and strategic needs.
WhatsApp: WhatsApp is a free, secure, and reliable messaging and calling app for staying in touch with friends and family. It offers simple and safe communication worldwide.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
WhatsApp and Glance Guided CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
WhatsApp is primarily known for its communication management and sending and publishing communications. It facilitates contact management and content sharing, addressing the core needs of users looking to enhance their communication strategies. read more →
Glance Visual Engagement Platform supports engagement management and collaboration. It effectively assists with customer feedback management and measuring customer satisfaction. read more →
Business Goals
WhatsApp helps businesses acquire new customers and improve customer relationships. It is tailored to enhance sales and revenue, making it suitable for businesses focusing on market expansion. read more →
Glance Visual Engagement Platform focuses on enhancing customer relationships and improving ROI. It aims to increase customer lifetime value, benefiting users aiming for long-term client engagement and profitability. read more →
Core Features
The standout features of WhatsApp include vast possibilities in data import and export and custom reporting. It integrates well with existing systems and prioritizes security and privacy to meet various user requirements. read more →
Glance Visual Engagement Platform shines with its features in custom reports and data analytics. It offers ease of migration and maintains a strong emphasis on integration and compliance. read more →
Vendor Support
WhatsApp provides extensive vendor support options, including 24/7 support, chat, email, and phone support, catering to various user support needs. read more →
Glance Visual Engagement Platform offers comprehensive support with 24/7 availability, alongside phone, email, and chat support for its users. read more →
Segments and Industries
WhatsApp is used across various undefined segments and industries, highlighting its broad applicability and flexibility for different business types. read more →
Glance Visual Engagement Platform also serves a wide range of undefined segments and industries, indicating its versatility for diverse business needs. read more →
Operational Alignment
WhatsApp fits into the workflows of users who rely on efficient communications, targeted at operational scales where fast messaging is crucial. read more →
Glance Visual Engagement Platform is aligned with workflows that require strong engagement and follow-up capabilities, designed for operations focusing on customer interactions. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
WhatsApp in Action: Unique Use Cases
Why is WhatsApp the best choice for Communication Management?
What benefits does WhatsApp offer for Contact List Management?
What solutions does WhatsApp provide for Content Management?
What benefits does WhatsApp offer for Advertisement?
Glance Guided CX in Action: Unique Use Cases
How does Glance Guided CX address your Engagement Management Challenges?
How does Glance Guided CX facilitate Collaboration?
How does Glance Guided CX facilitate Customer Feedback Management?
What makes Glance Guided CX ideal for Helpdesk Management?
Alternatives
News
Latest WhatsApp News
WhatsApp to level up its status updates with new feature
WhatsApp is launching a new feature allowing users to mention contacts in status updates.
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
