UVdesk vs. GoTo Resolve: Help Desk Solution Comparison 2025

Overview: UVdesk and GoTo Resolve as Help Desk Category solutions.

When comparing UVdesk and GoTo Resolve, both offer robust helpdesk management capabilities but cater to different customer needs and environments. UVdesk appears well-suited for companies in retail and computer network security, focusing on enhancing customer relationships and improving internal communications with its strong email and website integration. GoTo Resolve, meanwhile, shines in large-scale operations, especially within IT and software services, offering robust collaboration tools and communication management.

UVdesk: Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.

GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

UVdesk and GoTo Resolve: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

UVdesk supports helpdesk management, workflow, and engagement management. Users can effectively engage and follow-up with customers using UVdesk's toolset. read more →

GoTo Resolve facilitates helpdesk management with strong collaboration and communication management, ensuring effective teamwork and content sharing. read more →

Business Goals

UVdesk enhances customer relationships and aids in acquiring new customers, aiming to improve efficiency and internal communications for strategic growth. read more →

GoTo Resolve primarily enhances customer relationships and helps acquire new customers, with a strong focus on improving ROI and communication efficiency. read more →

Core Features

UVdesk features include analytics, security & privacy features, and custom reports, which are crucial for dynamic integration and data migration. read more →

GoTo Resolve offers extensive data import and export capabilities, compliance, and powerful security features, facilitating ease of migration. read more →

Vendor Support

UVdesk offers email, chat, phone, and 24/7 support. These options cater to diverse customer service preferences. read more →

GoTo Resolve also provides comprehensive vendor support with chat, phone, email, and 24/7 services, addressing various user requirements. read more →

Segments and Industries

UVdesk caters to large enterprises and small businesses, with significant usage in retail and computer network security sectors. read more →

GoTo Resolve serves a wide range, including large enterprises and IT services, being popular in the IT and computer software industries. read more →

Operational Alignment

UVdesk is tailored for specific operational needs, particularly beneficial for businesses focused on customer feedback and brand engagement within the retail sector. read more →

GoTo Resolve fits larger operational environments, facilitating collaboration and communication, key for IT and service-related industries. read more →