Overview: Userback and Customer Thermometer as Customer Feedback Management Category solutions.

Userback and Customer Thermometer are both key players in the Customer Feedback Management category. They cater to different operational needs and business goals based on their specialized capabilities, features, and customer segments. Userback stands out in collaborative feedback collection, appealing to large enterprises and marketing industries. Customer Thermometer excels in feedback versatility with strong support, serving telecommunications and software sectors. Both products support businesses aiming to improve customer satisfaction through tailored solutions.

Userback: Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.

Customer Thermometer: Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.

Userback and Customer Thermometer: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Userback focuses on collecting feedback with a strong emphasis on collaboration and automated workflows for large enterprises. read more →

Customer Thermometer excels in collecting feedback, helpdesk management, and engaging conversational surveys, focusing on detailed customer metrics. read more →

Business Goals

Userback primarily aims to improve customer satisfaction, with secondary goals of enhancing efficiency. read more →

Customer Thermometer is dedicated to improving customer satisfaction and acquiring new customers. read more →

Core Features

Userback offers robust custom reporting and analytics features amidst diverse integrations. read more →

Customer Thermometer provides strong analytics and compliance, ensuring data security and effective integration across platforms. read more →

Vendor Support

Userback offers comprehensive support, with 24/7 availability and various communication channels. read more →

Customer Thermometer provides extensive 24/7 support, with options including email, phone, and chat. read more →

Segments and Industries

Userback is primarily used by large enterprises and marketing firms. read more →

Customer Thermometer serves enterprises in telecommunications and computer software sectors. read more →