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Compare TrustRadius vs Capterra

Comparison Summary

For TrustRadius vs Capterra comparison, Our AI algorithm looked at 4212 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TrustRadius and Capterra to solve their respective business needs.

Pros and cons of TrustRadius and Capterra

TrustRadius is more suited to businesses that require Rating And Review Management and Collaboration with Video where as Capterra is focused towards Rating And Review Management with Review Sites and Loyalty Management .

Both TrustRadius and Capterra are Marketing Data Intelligence software, peers recommend TrustRadius for rating and review management and competitive intelligence where as Capterra is more known for relationship management and loyalty management .

logo TrustRadius

Focus area

TrustRadius is better than Capterra for

Software Failure Risk

  • low

logo Capterra

Focus area

Capterra is better than TrustRadius for

Software Failure Risk

  • medium

About

TrustRadius | Software Reviews You Can Trust

Advanced Analytics Software | SAS

Age

2012

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

85

121

Total Goals
(we found evidences for)

16

18

Top Processes

Evidences indicate better relative satisfaction


rating and review management



customer feedback management

measuring customer satisfaction

measuring net promoter score


competitive intelligence


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


workflow management


social media management

social media analytics

engaging on social media

scheduling post to social media

monitoring social media



lead qualification

lead qualification: technographic


sales document management

proposal & quote management


content management


products & pricelist management


account management


generation of new leads




sales call management

call transcription


campaign management


lifetime value management


training & onboarding



helpdesk management


customer case management





performance management


loyalty management

identify target customers




social media marketing



sales review & feedback


conversion management




advocacy management


contact list management

enriching contact list



influencer marketing





knowledge management


billing and invoice management


relationship management




category management


membership management



calendar management


referral management


segmentation and targeting



subscription management


pipeline management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Improve digital and social presence

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Build brand awareness

  • Improve internal communications

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Improve brand engagement

  • Manage risk

  • Launch new products

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Launch new products

  • Improve stakeholder relations

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve internal communications

  • Reduce bounce

  • Improve navigation

  • See 15 more

Top Channels

Channels Used

  • social media

  • website

  • e-mail

  • phone calls

  • review sites

  • user generated content

  • blogs

  • offline

  • mobile

  • video

  • point of sale

  • Facebook

  • G2crowd

  • promotions

  • LinkedIn

  • Facebook page

  • chat

  • Twitter

  • on premises

  • print media

  • magazine

  • mobile app

  • Slack

  • text SMS

  • omnichannel

  • Amazon

  • Yelp

  • Instagram

  • Youtube

  • events

  • trade shows

  • newsletter

  • Glassdoor

  • See 30 more
  • social media

  • website

  • e-mail

  • phone calls

  • review sites

  • user generated content

  • blogs

  • offline

  • mobile

  • video

  • point of sale

  • Facebook

  • G2crowd

  • promotions

  • LinkedIn

  • Facebook page

  • chat

  • Twitter

  • on premises

  • print media

  • magazine

  • mobile app

  • Slack

  • text SMS

  • omnichannel

  • Amazon

  • Yelp

  • Instagram

  • Youtube

  • events

  • trade shows

  • newsletter

  • Glassdoor

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting