Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.
ProProfs Survey Maker: Proprofs-survey-maker enables the creation of engaging surveys for data-driven decisions. Signup is free, making it accessible to everyone.
This comparison report of Thematic vs. ProProfs Survey Maker is based on a specific set of business needs and context. The comparison uses 1744 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Thematic and ProProfs Survey Maker
Thematic, CustomerSure, SurveyMonkey CX, etc., belong to a category of solutions that help Customer Experience Management, whereas ProProfs Survey Maker belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Thematic covers Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
ProProfs Survey Maker focuses on Customer Feedback Management with Promotions, Market Research with Social Media, Social Media Management with Social Media, Lead Analytics, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Thematic and ProProfs Survey Maker: Best activities based on customer satisfaction
Thematic in Action: Unique Activities
What solutions does Thematic provide for Customer Feedback Management?
"...Through Thematic, we have been able to quantify the NPS (or other metric) impact of taking action to address a verbatim theme...." Peer review by User
What solutions does Thematic provide for Engagement Management?
"...Huge organizational impact Distributed ownership of insights: we now have an intimate understanding about consumers POV of engaging with the brand Facilitated data-driven decision making Massive time-saving ability Reduced barriers to analyzing NPS feedback across the organization ..." Case Study Art.com
What Are the key features of Thematic for Helpdesk Management?
"...Instead, connect unstructured feedback from surveys, reviews, live chat, call center, complaints, support and social media with our one-click integrations...." Thematic
How does Thematic address your Market Research Challenges?
"...We have been using the Thematic for the past 6 months to process and analyse market research text responses...." Case Study Vodafone
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Improve efficiency
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Improve digital and social presence
- See 8 more
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Enhance customer relationships
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Scale best practices
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Reduce bounce
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Grow market share
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Improve efficiency
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Acquire customers
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Launch new products
- See 4 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Thematic peer evidence is 69% Enterprise. ProProfs Survey Maker peer evidence is 94% SMB and Mid-Market.
| Thematic | ProProfs Survey Maker | |
|---|---|---|
| Peer score | 4.7 | 4.3 |
| Peer insights | 1275 | 469 |
| Top industries |
Internet 37.0%
Telecommunications 26.0%
Financial Services 16.0%
|
Marketing And Advertising 30.0%
Oil & Energy 26.0%
Education 14.0%
|
| SMB and Mid-Market | 31.0% | 94.0% |
| Enterprise | 69.0% | 6.0% |
Integrations
Ecosystem partners each product commonly connects with.
ProProfs Survey Maker
News
Latest Thematic news
Thematic Launches Customer Intelligence and Activation for Agentic CX
Thematic has introduced Customer Intelligence and Activation, a new system that consolidates unstructured feedback to provide team-specific insights, predictive scores, and actionable recommendations.
Latest ProProfs Survey Maker news
Proprofs Live Chat review
The TechRadar review of ProProfs Live Chat highlights its effectiveness in managing customer communication through real-time chat integration. The software offers a free version and paid plans with features like visitor tracking, ticketing, and data analytics. It is praised for its ease of use, customization options, and ability to integrate with platforms like Salesforce and Microsoft Office 365, making it suitable for businesses of all sizes.