Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.
8x8 Cloud Contact Center: 8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
This comparison report of Tenfold vs. 8x8 Cloud Contact Center is based on a specific set of business needs and context. The comparison uses 3567 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Tenfold and 8x8 Cloud Contact Center
Tenfold, Twilio Programmable Voice, Oracle CX Service, etc., belong to a category of solutions that help Customer Experience Management, whereas 8x8 Cloud Contact Center belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
8x8 Cloud Contact Center focuses on Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tenfold and 8x8 Cloud Contact Center: Best activities based on customer satisfaction
Tenfold in Action: Unique Activities
How does Tenfold facilitate Engagement Management?
"...We can track activity, utilize follow-up tasks and have quick insight into inbound and outbound calls...." Peer review by Verified Reviewer, Internet, 5001-10,000 employees, Internet
What Are the key features of Tenfold for Helpdesk Management?
"...This also helps us with call stat contests we do as a sales division...." Peer review by Verified Reviewer, Apparel & Fashion, 501-1000 employees, Apparel & Fashion
What solutions does Tenfold provide for Workflow Management?
"...Complete context at your reps fingertips Streamline case management and data capture workflow Increase Productivity Click to Call Automatically log..." Peer review
Why is Tenfold the best choice for Contact List Management?
"...It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects...." Peer review by Simon Vargas, Medical Devices
8x8 Cloud Contact Center in Action: Unique Activities
How can 8x8 Cloud Contact Center enhance your Collaboration process?
"...I enjoy and praise having video conference offering for my package...." Peer review by User in Management Consulting, Management Consulting
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Improve ROI
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Tenfold | 8x8 Cloud Contact Center | |
|---|---|---|
| Peer score | 4.6 | 3.9 |
| Peer insights | 3296 | 271 |
| Top industries |
Internet 22.0%
Financial Services 18.0%
Education 12.0%
|
Computer Software 23.0%
Education 19.0%
Information Technology And Services 15.0%
|
| SMB and Mid-Market | 57.0% | 76.0% |
| Enterprise | 43.0% | 24.0% |
| Pricing | Tenfold |
Integrations
Ecosystem partners each product commonly connects with.
8x8 Cloud Contact Center
News
Latest 8x8 Cloud Contact Center news
8x8, Inc. Schedules Second Quarter Fiscal 2027 Earnings Release - GuruFocus
8x8, Inc. has scheduled the release of its second quarter fiscal 2027 financial results for November 4, 2026, followed by a conference call to discuss the results.