Overview: Survicate and Userback as Customer Feedback Management Category solutions.

Survicate excels in comprehensive feedback collection, with advanced analytics and broad industry reach, especially in Internet and Computer Software sectors. It strongly supports enterprise-scale operations with 24/7 support, making it suitable for large businesses aiming for improved customer satisfaction and increased sales. Userback, in contrast, focuses heavily on collaboration and automated workflows, appealing to marketing and IT sectors. It is ideal for smaller teams needing efficient feedback loops and brand engagement with specialized vendor support and integration capabilities.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Userback: Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.

Survicate and Userback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate supports collecting feedback massively, measures key metrics like net promoter score and customer satisfaction scores, and provides engaging conversational surveys. read more →

Userback focuses on collecting feedback, collaboration in teams, and supports automated workflows for efficient feedback management. read more →

Business Goals

Survicate aims to improve customer satisfaction, aid customer acquisition, and boost sales and revenue through data-driven feedback collection. read more →

Userback lends its strengths to improving customer satisfaction and efficiency, focusing on niche objectives like enhancing brand engagement. read more →

Core Features

Survicate boasts features like extensive analytics, custom report generation, and robust integration options to meet diverse business needs. read more →

Userback offers training and onboarding, comprehensive analytics, integration capabilities, and stress on custom reporting to suit intricate team workflows. read more →

Vendor Support

Survicate provides 24/7 support, crucial for enterprise users needing constant assistance, along with email and chat options. read more →

Userback offers training and onboarding along with 24/7 support, with chat and phone options available for personalized support. read more →

Segments and Industries

Survicate predominantly serves companies in Internet and Computer Software sectors, appealing mainly to enterprises and large businesses. read more →

Userback tends to attract marketing, advertising, and IT services, helping large enterprises and mid-market businesses. read more →

Operational Alignment

Survicate aligns with operations of large-scale enterprises, fitting seamlessly with their extensive feedback needs and multiple communication channels. read more →

Userback is well-suited for small to mid-sized teams, accommodating their operational needs for efficiency and enhanced collaborative features. read more →