Comparison Summary
This comparison report of SurveyMonkey vs. BirdEye is based on a specific set of business needs and context. The comparison uses 65055 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey and BirdEye
SurveyMonkey, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management, whereas BirdEye, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.
BirdEye focuses on Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.
"SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. " - Laurel Carlton
"BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected onli...ne. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! " - Heidi Morrison
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Online Survey Software to create and send surveys
BirdEye: Online Review Management | Customer Review Software
Age
1999
2012
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
123
79
Total Goals
(we found evidences for)
20
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Launch new products
-
Increase sales & revenue
-
Establish thought leadership
-
Enter new markets internationally or locally
-
Scale best practices
-
Grow market share
-
Improve ROI
-
Improve efficiency
-
Build brand awareness
-
Improve brand engagement
-
Improve digital and social presence
-
Manage risk
-
Improve stakeholder relations
-
Improve consistency
-
Improve visibility
-
Improve navigation
-
Increase customer life time value
- See 17 more
-
Acquire customers
-
Improve digital and social presence
-
Enhance customer relationships
-
Increase sales & revenue
-
Build brand awareness
-
Scale best practices
-
Establish thought leadership
-
Improve ROI
-
Improve efficiency
-
Improve internal communications
-
Grow market share
-
Enter new markets internationally or locally
-
Improve brand engagement
-
Improve consistency
-
Launch new products
-
Increase customer life time value
-
Improve visibility
- See 14 more
Top Channels
Channels Used
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social media
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e-mail
-
website
-
offline
-
text SMS
-
review sites
-
on premises
-
phone calls
-
promotions
-
Facebook
-
point of sale
-
chat
-
mobile
-
user generated content
-
Yelp
-
support groups
-
blogs
-
mobile app
-
video
-
mass media
-
Instagram
-
Twitter
-
LinkedIn
-
newsletter
-
Facebook page
-
radio
-
games
-
events
-
trade shows
-
television
-
G2crowd
-
Yellowpages
- See 29 more
-
social media
-
e-mail
-
website
-
offline
-
text SMS
-
review sites
-
on premises
-
phone calls
-
promotions
-
Facebook
-
point of sale
-
chat
-
mobile
-
user generated content
-
Yelp
-
support groups
-
blogs
-
mobile app
-
video
-
mass media
-
Instagram
-
Twitter
-
LinkedIn
-
newsletter
-
Facebook page
-
radio
-
games
-
events
-
trade shows
-
television
-
G2crowd
-
Yellowpages
- See 29 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Education (15.0%)
-
Marketing And Advertising (8.0%)
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Information Technology And Services (6.0%)
-
Hospital & Health Care (16.0%)
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Consumer Services (10.0%)
-
Medical Practice (10.0%)
Popular in Segments
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SMB and MidMarket (65.0%)
-
Enterprise (35.0%)
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SMB and MidMarket (88.0%)
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Enterprise (12.0%)