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SurveyMonkey CX vs Instabug: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SurveyMonkey CX medium Failure Risk for Instabug medium
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Comparison Summary

This comparison report of SurveyMonkey CX vs. Instabug is based on a specific set of business needs and context. The comparison uses 4512 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey CX and Instabug

SurveyMonkey CX, Instabug, SatisMeter, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey CX covers Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.

Instabug focuses on Collecting Feedback, Automated Workflows with Mobile, Helpdesk Management, Engaging Conversational Surveys with Social Media, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

logo Instabug

Focus area

Instabug is better than SurveyMonkey CX for

Software Failure Risk

  • medium

About

Feedback management tool to build a CX program that adapts to customer needs

Feedback Tool to Accelerate the Entire Mobile Team Workflow

Age

1999

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

45

Total Goals
(we found evidences for)

7

7

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (96)

Read Reviews (89)

measuring net promoter score

Read Reviews (47)

Read Reviews (34)

measuring customer satisfaction

Read Reviews (14)

Read Reviews (2)

engagement management

Read Reviews (16)

Read Reviews (65)

engaging and following up

Read Reviews (13)

Read Reviews (36)

campaign management

Read Reviews (14)

Read Reviews (0)

competitive intelligence

Read Reviews (8)

Read Reviews (1)

helpdesk management

Read Reviews (7)

Read Reviews (71)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (7)

Read Reviews (0)

training & onboarding

Read Reviews (6)

Read Reviews (30)

rating and review management

Read Reviews (5)

Read Reviews (4)

conference call management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (25)

workflow management

Read Reviews (1)

Read Reviews (82)

sales review & feedback

Read Reviews (1)

Read Reviews (8)

generation of new leads

Read Reviews (1)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (2)

social media management

Read Reviews (1)

Read Reviews (9)

communication management

Read Reviews (1)

Read Reviews (21)

sending & publishing communications

Read Reviews (1)

Read Reviews (21)

reputation management

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more

  • Enhance customer relationships

  • Scale best practices

  • Improve efficiency

  • Improve stakeholder relations

  • Acquire customers

  • Launch new products

  • Improve digital and social presence

  • See 4 more

Top Channels

Channels Used

  • mobile

  • chat

  • user generated content

  • blogs

  • social media

  • mobile app

  • video

  • e-mail

  • offline

  • promotions

  • point of sale

  • Facebook

  • trade shows

  • Slack

  • Twitter

  • Instagram

  • LinkedIn

  • phone calls

  • website

  • See 16 more

  • mobile

  • chat

  • user generated content

  • blogs

  • social media

  • mobile app

  • video

  • e-mail

  • offline

  • promotions

  • point of sale

  • Facebook

  • trade shows

  • Slack

  • Twitter

  • Instagram

  • LinkedIn

  • phone calls

  • website

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting