Comparison Summary
This comparison report of SupportBee vs. OTRS is based on a specific set of business needs and context. The comparison uses 2931 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SupportBee and OTRS
SupportBee, OTRS, Help Scout, NABD, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SupportBee covers Knowledge Management, Collaboration with E-Mail, Helpdesk Management, Engagement Management, etc.
OTRS focuses on Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SupportBee |Ticketing System for High Touch Customer Service
Ticket System and Helpdesk Software | OTRS
Age
2010
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
50
39
Total Goals
(we found evidences for)
9
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Build brand awareness
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Improve internal communications
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Launch new products
- See 6 more
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Enhance customer relationships
-
Scale best practices
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Acquire customers
-
Improve internal communications
-
Improve efficiency
-
Manage risk
-
Enter new markets internationally or locally
- See 4 more
Top Channels
Channels Used
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e-mail
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display advertisement
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phone calls
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chat
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website
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user generated content
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blogs
- See 4 more
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e-mail
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display advertisement
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phone calls
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chat
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website
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user generated content
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blogs
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
