Overview: Sugar CRM and SalesNOW as CRM Category solutions.
When comparing Sugar CRM and SalesNOW, both products cater to CRM needs but differ in scope and specialization. Sugar CRM excels in handling complex enterprise-wide CRM activities with features like extensive data integration and custom reporting. It is mainly preferred by large enterprises across IT and financial services. SalesNOW, on the other hand, is better suited for medium-sized businesses with its strong focus on sales document management and campaign monitoring, predominantly used in construction and automotive industries. The choice between the two depends largely on the scale of operations and specific industry requirements.
Sugar CRM: SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.
SalesNOW: SalesNOW is a mobile CRM solution providing real-time access to customer information and sales performance insights. Its features include contact management, sales forecasting, and email marketing.
Sugar CRM and SalesNOW: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Sugar CRM supports a broad range of CRM activities including sales document management, engagement management, and workflow management, making it especially useful for enterprises needing comprehensive CRM solutions. read more →
SalesNOW supports sales document management, proposal & quote management, and campaign management, which are beneficial for businesses primarily focused on sales-driven activities. read more →
Business Goals
Sugar CRM is adept at enhancing customer relationships and scaling best practices, serving enterprises aiming to expand their customer base and increase sales revenue. read more →
SalesNOW focuses on enhancing customer relationships and increasing sales revenue, which aligns well with companies looking to grow market share and improve internal communications. read more →
Core Features
Sugar CRM features custom reports, data import/export capabilities, and integration options, meeting the needs of large enterprises demanding rigorous data handling. read more →
SalesNOW provides ease of migration, data export/import features, and secure data handling, tailored to mid-sized markets needing streamlined operations. read more →
Vendor Support
Sugar CRM offers exhaustive 24/7 support, including phone and email options, ideally catering to large enterprises needing consistent and comprehensive support. read more →
SalesNOW offers 24/7 support with phone and chat options, suitable for businesses requiring reliable support but potentially less complex environments. read more →
Segments and Industries
Sugar CRM is predominantly used by large enterprises in industries like IT services and financial services, reflecting its suitability for large organizations. read more →
SalesNOW serves enterprises in construction and automotive industries, indicating its alignment with particular sectors and possibly regional markets. read more →
Operational Alignment
Sugar CRM fits well into enterprise operational workflows, designed for large scale, complex environments needing comprehensive CRM solutions. read more →
SalesNOW caters to mid-market operational needs, focusing on supporting sales and campaign-driven processes in less complex environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Sugar CRM in Action: Unique Use Cases
How does Sugar CRM facilitate Engagement Management?
What benefits does Sugar CRM offer for Contact List Management?
What benefits does Sugar CRM offer for Workflow Management?
Why is Sugar CRM the best choice for Helpdesk Management?
SalesNOW in Action: Unique Use Cases
How does SalesNOW facilitate Sales Document Management?
What Are the key features of SalesNOW for Campaign Management?
Why is SalesNOW the best choice for Lead Tracking?
Alternatives
News
Latest Sugar CRM News
Country Fare Foodservice Drives 40 Percent Greater Revenues From Current Customer Base With SugarCRM
Country Fare Foodservice, a leading UK food and beverage wholesaler, has implemented SugarCRMs sales-i solution. This deployment enabled Country Fare to increase revenues by 40% from its current customer base and drive overall company growth by 21%. The sales-i platform supports targeted sales efforts, helping optimize order management and reduce product spoilage in the wholesale food sector.
