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Compare Sugar CRM vs ConvergeHub

Comparison Summary

This comparison report of Sugar CRM vs. ConvergeHub is based on a specific set of business needs and context. The comparison uses 6759 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sugar CRM and ConvergeHub

Sugar CRM, ConvergeHub, Salesforce Sales Cloud, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sugar CRM covers Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.

ConvergeHub focuses on Engagement Management, Lead Management, Contact List Management with E-Mail, Campaign Management with E-Mail, etc.

"CRM is only a good tool if you get your employees to use it. " - JASON MAHER

"Whether your a one man operation, or a 100 person army. ConvergeHub allows you to keep your business organized, maintain customer data efficiently, and automate the entire process... " - Rob Abramov

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sugar CRM

Focus area

Sugar CRM is better than ConvergeHub for

Software Failure Risk

  • medium

logo ConvergeHub

Focus area

ConvergeHub is better than Sugar CRM for

Software Failure Risk

  • low

About

SugarCRM: #1 Rated Customer Relationship Management Software

All-in-One Customer Management Platform

Age

2004

2013

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

104

97

Total Goals
(we found evidences for)

18

15

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management


engagement management

engaging and following up



contact list management

creating contact list


helpdesk management



communication management

sending & publishing communications

tracking & monitoring communications




generation of new leads


social media management

social media analytics

engaging on social media

managing social media account

scheduling post to social media



relationship management


training & onboarding


customer case management


campaign management

campaign monitoring


opportunity management


sales call management

meeting management


pipeline management


competitive intelligence


conversion management



identify target customers

customise loyalty program



business development


content management


knowledge management



lead qualification

lead qualification: technographic


products & pricelist management



customer feedback management

measuring customer satisfaction

measuring net promoter score





rating and review management


lifetime value management



trade show marketing




touchpoint management


channel management


billing and invoice management


referral management


sales incentive management


social media marketing





sales review & feedback



community building





advocacy management


segmentation and targeting


personalized marketing




calendar management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Shorten ramp up time

  • Improve digital and social presence

  • Improve visibility

  • Increase customer life time value

  • Improve brand engagement

  • See 15 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Scale best practices

  • Establish thought leadership

  • Improve visibility

  • Build brand awareness

  • Improve efficiency

  • Improve stakeholder relations

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • promotions

  • offline

  • omnichannel

  • point of sale

  • text SMS

  • on premises

  • Facebook

  • mobile

  • support groups

  • chat

  • video

  • LinkedIn

  • mobile app

  • newsletter

  • Twitter

  • review sites

  • Yelp

  • events

  • trade shows

  • Skype

  • See 23 more
  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • promotions

  • offline

  • omnichannel

  • point of sale

  • text SMS

  • on premises

  • Facebook

  • mobile

  • support groups

  • chat

  • video

  • LinkedIn

  • mobile app

  • newsletter

  • Twitter

  • review sites

  • Yelp

  • events

  • trade shows

  • Skype

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting