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Compare smile.io vs Fivestars

Comparison Summary

For smile.io vs Fivestars comparison, Our AI algorithm looked at 3739 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using smile.io and Fivestars to solve their respective business needs.

Pros and cons of smile.io and Fivestars

smile.io is more suited to businesses that require Loyalty Management and Engagement Management where as Fivestars is focused towards Loyalty Management and Promotion Management with Promotions .

Both smile.io and Fivestars are Customer Loyalty Management software, peers recommend smile.io for loyalty management and engagement management where as Fivestars is more known for promotion management and discount management .

logo smile.io

Focus area

smile.io is better than Fivestars for

Software Failure Risk

  • medium

logo Fivestars

Focus area

Fivestars is better than smile.io for

Software Failure Risk

  • low

About

Loyalty programs for small businesses

FiveStars Customer Acquisition and Customer Loyalty Program

Age

2011

Financials

SERIES D

Business Need

Total Processes
(we found evidences for)

38

50

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction


customise loyalty program

create engagement based loyalty

track program performance


engagement management

engaging and following up


referral management


lifetime value management


rating and review management


social media management

scheduling post to social media

managing social media account

engaging on social media


campaign management


community building


training & onboarding


content management


sales incentive management


communication management

sending & publishing communications


sales document management



discount management


promotion management


redemption management


contact list management


helpdesk management


generation of new leads


measuring customer satisfaction


customer feedback management

measuring customer satisfaction



creating knowledge base


knowledge management

creating knowledge base


personalized marketing



lead qualification


sales review & feedback


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Build brand awareness

  • Improve brand engagement

  • Improve consistency

  • Increase sales & revenue

  • Improve digital and social presence

  • Scale best practices

  • Improve ROI

  • Launch new products

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • Build brand awareness

  • Increase customer life time value

  • See 5 more

Top Channels

Channels Used

  • promotions

  • offline

  • point of sale

  • phone calls

  • coupons

  • e-mail

  • mobile

  • text SMS

  • mobile app

  • on premises

  • website

  • social media

  • chat

  • Facebook

  • review sites

  • Amazon

  • print media

  • magazine

  • See 15 more
  • promotions

  • offline

  • point of sale

  • phone calls

  • coupons

  • e-mail

  • mobile

  • text SMS

  • mobile app

  • on premises

  • website

  • social media

  • chat

  • Facebook

  • review sites

  • Amazon

  • print media

  • magazine

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting