smile.io Overview

Smile is an easy to use loyalty & reward program that helps to increase customer retention and boost customer engagement for small businesses.

It features Points, VIP and referrals that allow small businesses to maximize customer acquisition efforts and turn transactional sales into brand advocates activities.

It offers to reward customers with points to motivate action at every stage of the customer journey. The VIP program allows you to strengthen connections with top customers through increased rewards, statuses and perks. It encourages customers to help grow the community by awarding points for referral and social sharing.

Cuspera Reviews

55 buyers and buying teams have used Cuspera to assess how well smile.io solved their Customer Loyalty Management needs. Cuspera uses 4877 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using smile.io.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Improve Consistency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Launch New Products
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using smile.io.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

5.00/5

Read Reviews (938)

"...The page is where you can edit and set your program's rewards!..." Parts of a Smile points program
customise loyalty program

4.95/5

Read Reviews (35)

create engagement based loyalty

3.88/5

Read Reviews (2)

identify target customers

3.50/5

Read Reviews (1)

Engagement Management

4.96/5

Read Reviews (232)

"...In some cases this may mean that your customers earn and spend millions of points which could lead to some fun promotion and creative opportunities to entice them to engage with your program. ..." Change the currency your program uses
engaging and following up

4.95/5

Read Reviews (167)

Helpdesk Management

4.35/5

Read Reviews (172)

"...Build the best Smile referral program in 3 steps | Smile Help Center...." Build the best Smile referral program in 3 steps
PEER EXPERIENCES
Loyalty Management

5.00/5

Read Reviews (938)

"...The page is where you can edit and set your program's rewards!..." Parts of a Smile points program
customise loyalty program

5.00/5

Read Reviews (35)

create engagement based loyalty

5.00/5

Read Reviews (2)

identify target customers

5.00/5

Read Reviews (1)

Engagement Management

4.96/5

Read Reviews (232)

"...In some cases this may mean that your customers earn and spend millions of points which could lead to some fun promotion and creative opportunities to entice them to engage with your program. ..." Change the currency your program uses
engaging and following up

4.96/5

Read Reviews (167)

Helpdesk Management

4.35/5

Read Reviews (172)

"...Build the best Smile referral program in 3 steps | Smile Help Center...." Build the best Smile referral program in 3 steps

48+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4877 insights from peers and experts to help you assess how these smile.io use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Paul Rotter

Marketing Coordinator

Mpix

Smile has been the perfect partner for us. Their guidance goes beyond simple suggestions and has played a major role in the success we have seen with rewards. Testimonial By Paul Rotter

Samantha Donohue

IT Manager

Evy s Tree

Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue

Tyler Handley

Co-founder & CEO

Inkbox

Our customers know that the more they engage the better perks & rewards they receive. And let's be honest, everybody loves rewards! Testimonial By Tyler Handley
CUSTOMERS TESTIMONIALS

Paul Rotter

Marketing Coordinator

Mpix

Smile has been the perfect partner for us. Their guidance goes beyond simple suggestions and has played a major role in the success we have seen with rewards. Testimonial By Paul Rotter

Samantha Donohue

IT Manager

Evy s Tree

Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue

Tyler Handley

Co-founder & CEO

Inkbox

Our customers know that the more they engage the better perks & rewards they receive. And let's be honest, everybody loves rewards! Testimonial By Tyler Handley

Case Studies

COMPANY CASE STUDIES
Case Study Unique Vintage

Smile really helps with our customer experience is how well it fits into our website. It’s seamless, and allowing customers to redeem their points at checkout has been a game changer for us. With our old program, it was a super involved process whereas now our customers are finding it easy and enjo...yable to spend the points they’ve earned

Read More
Case Study Run Gum

For us — we strive for gold. Thats how we Run ;) Having a customer experience that is engaging and that can cater to everyone's wants is crucial. ReCharge allows our customers to get their Run Gum autoshipments on their schedule and at lower costs, while Smile.io allows us to create an engaging exp...erience for the customers with every order, every referral, every day so that they can ultimately run the day.

Read More
Case Study Topps

The simplicity of Smile.io is what made their loyalty program so successful for Topps. It was very easy for us to launch in a condensed timeframe in time for the start of the 2017 season. The user interface and the set-up of the VIP tiers are clean and uncluttered. I am confident that this led to o...ur strong redemption rate

Read More

Popular Business Setting

for smile.io

Top Industries

  • Retail
  • Food & Beverages
  • Apparel & Fashion

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used smile.io to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for smile.io

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.31/5

Read Reviews (1200)
Rewards

4.31/5

Read Reviews (1198)
Alerts: popups & Notifications

4.01/5

Read Reviews (79)
Personalization

4.27/5

Read Reviews (74)
Templates

3.99/5

Read Reviews (28)
FEATURES RATINGS AND REVIEWS
Gamification

4.31/5

Read Reviews (1200)
Rewards

4.31/5

Read Reviews (1198)
Alerts: popups & Notifications

4.01/5

Read Reviews (79)
Personalization

4.27/5

Read Reviews (74)
Templates

3.99/5

Read Reviews (28)

IT and Other Capabilities

for smile.io

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.07/5

Read Reviews (88)
Data Import

4.07/5

Read Reviews (227)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.07/5

Read Reviews (88)
Data Import

4.07/5

Read Reviews (227)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.15/5

Read Reviews (95)
Email Support

4.07/5

Read Reviews (23)
Chat Support

3.89/5

Read Reviews (7)
Phone Support

3.66/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.15/5

Read Reviews (95)
Email Support

4.07/5

Read Reviews (23)
Chat Support

3.89/5

Read Reviews (7)
Phone Support

3.66/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5

Read Reviews (3)
Analytics

4.34/5

Read Reviews (38)
Custom Reports

4.07/5

Read Reviews (203)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5

Read Reviews (3)
Analytics

4.34/5

Read Reviews (38)
Custom Reports

4.07/5

Read Reviews (203)

Failure Risk Guidance Security Report

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for smile.io

Overall Risk Meter

Low Medium High

Top Failure Risks for smile.io

Vendor Profile Details

Company Name

Smile.io

Company Website

https://smile.io/

HQ Location

305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA

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