smile.io Overview

Smile is an easy to use loyalty & reward program that helps to increase customer retention and boost customer engagement for small businesses.

It features Points, VIP and referrals that allow small businesses to maximize customer acquisition efforts and turn transactional sales into brand advocates activities.

It offers to reward customers with points to motivate action at every stage of the customer journey. The VIP program allows you to strengthen connections with top customers through increased rewards, statuses and perks. It encourages customers to help grow the community by awarding points for referral and social sharing.

Cuspera Reviews

55 buyers and buying teams have used Cuspera to assess how well smile.io solved their Customer Loyalty Management needs. Cuspera uses 743 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using smile.io.

Other priorities:

  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Consistency
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Referral Management , as the business use cases that they have been most satisfied while using smile.io.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.99/5

Read Reviews (187)

"...What we are seeing in the world of reward programs based on data from our live programs. ..." Smile Resource Center
customise loyalty program

4.87/5

Read Reviews (17)

create engagement based loyalty

3.42/5

Read Reviews (1)

Engagement Management

4.95/5

Read Reviews (52)

"...Increase retention and boost customer engagement with an easy to use loyalty program built for small businesses...." Easy-to-use loyalty programs for small businesses
engaging and following up

4.93/5

Read Reviews (40)

Referral Management

4.29/5

Read Reviews (15)

"...Being able to create referral program is priceless! . ...." Peer review by Shamaia V., DJ, Apparel & Fashion
PEER EXPERIENCES
Loyalty Management

4.99/5

Read Reviews (187)

"...What we are seeing in the world of reward programs based on data from our live programs. ..." Smile Resource Center
customise loyalty program

4.99/5

Read Reviews (17)

create engagement based loyalty

4.99/5

Read Reviews (1)

Engagement Management

4.95/5

Read Reviews (52)

"...Increase retention and boost customer engagement with an easy to use loyalty program built for small businesses...." Easy-to-use loyalty programs for small businesses
engaging and following up

4.95/5

Read Reviews (40)

Referral Management

4.29/5

Read Reviews (15)

"...Being able to create referral program is priceless! . ...." Peer review by Shamaia V., DJ, Apparel & Fashion

17+ more Business Use Cases

Our AI advisor, Wyz, harnessed 743 insights from peers and experts to help you assess how these smile.io use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Lindsey Wilson

Content Manager

Packlane

Smile has allowed us build real relationships with our customers. It is the perfect platform to build lasting connections while also achieving business goals. Testimonial By Lindsey Wilson

Nathan Woods

COO

Run Gum

Our Smile.io referral program has been an amazing way for us to encourage conversions, sales, and overall engagement through our existing community. Testimonial By Nathan Woods

Tyler Handley

Co-founder & CEO

Inkbox

Our customers know that the more they engage the better perks & rewards they receive. And let's be honest, everybody loves rewards! Testimonial By Tyler Handley
CUSTOMERS TESTIMONIALS

Lindsey Wilson

Content Manager

Packlane

Smile has allowed us build real relationships with our customers. It is the perfect platform to build lasting connections while also achieving business goals. Testimonial By Lindsey Wilson

Nathan Woods

COO

Run Gum

Our Smile.io referral program has been an amazing way for us to encourage conversions, sales, and overall engagement through our existing community. Testimonial By Nathan Woods

Tyler Handley

Co-founder & CEO

Inkbox

Our customers know that the more they engage the better perks & rewards they receive. And let's be honest, everybody loves rewards! Testimonial By Tyler Handley

Case Studies

COMPANY CASE STUDIES
Case Study Run Gum

For us — we strive for gold. Thats how we Run ;) Having a customer experience that is engaging and that can cater to everyone's wants is crucial. ReCharge allows our customers to get their Run Gum autoshipments on their schedule and at lower costs, while Smile.io allows us to create an engaging exp...erience for the customers with every order, every referral, every day so that they can ultimately run the day.

Read More
Case Study Charlie's Hustle

Our program was really well-received from the start. When we invited customers to sign up to earn new rewards, we saw a significant uptick in how many people created accounts with our store. We’re also getting way more people to interact with our site on a regular basis, and on social we’re getting... more people engaging than ever before

Read More
Case Study Unique Vintage

Smile really helps with our customer experience is how well it fits into our website. It’s seamless, and allowing customers to redeem their points at checkout has been a game changer for us. With our old program, it was a super involved process whereas now our customers are finding it easy and enjo...yable to spend the points they’ve earned

Read More

Popular Business Setting

for smile.io

Top Industries

  • Health, Wellness and Fitness
  • Consumer Goods
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used smile.io to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for smile.io

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.74/5

Read Reviews (176)
Gamification

4.74/5

Read Reviews (176)
Personalization

4.32/5

Read Reviews (8)
Alerts: popups & Notifications

4.11/5

Read Reviews (6)
Widgets

1.24/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Rewards

4.74/5

Read Reviews (176)
Gamification

4.74/5

Read Reviews (176)
Personalization

4.32/5

Read Reviews (8)
Alerts: popups & Notifications

4.11/5

Read Reviews (6)
Widgets

1.24/5

Read Reviews (5)

IT and Other Capabilities

for smile.io

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.24/5

Read Reviews (4)
Data Import

4.10/5

Read Reviews (8)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.24/5

Read Reviews (4)
Data Import

4.10/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.85/5

Read Reviews (18)
Chat Support

3.51/5

Read Reviews (2)
Email Support

2.90/5

Read Reviews (1)
Phone Support

2.90/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.85/5

Read Reviews (18)
Chat Support

3.51/5

Read Reviews (2)
Email Support

2.90/5

Read Reviews (1)
Phone Support

2.90/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.37/5

Read Reviews (5)
Custom Reports

3.72/5

Read Reviews (35)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.37/5

Read Reviews (5)
Custom Reports

3.72/5

Read Reviews (35)

Software Failure Risk Guidance

?

for smile.io

Overall Risk Meter

Low Medium High

Top Failure Risks for smile.io

Vendor Profile Details

Company Name

Smile.io

Company Website

https://smile.io/

HQ Location

305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA

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