Customer stories

Product Business Settings

smile.io is popular in Health, Wellness And Fitness, Consumer Goods, and Retail industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Reviews and Reputation
E-Commerce Software
Email Marketing
Other

smile.io Product Overview

Smile.io addresses the challenge of customer retention and engagement for growing businesses. It offers a user-friendly loyalty program that integrates seamlessly with Shopify, enhancing customer lifetime value (CLV). By incentivizing repeat purchases, Smile.io helps businesses increase sales and customer loyalty. The platform supports enterprise-level security and compliance, ensuring data integrity while allowing companies to tailor loyalty programs to their specific needs. Smile.io also offers compatibility with various tools, enabling businesses to create a cohesive customer experience. This solution is ideal for brands seeking to boost repeat sales and foster long-term customer relationships.

How satisfied the customers are with smile.io use-cases

Reviews

"Smile has allowed us build real relationships with our customers. It is the perfect platform to build lasting connections while also achieving business goals." - Lindsey Wilson
"Smile has been the perfect partner for us. Their guidance goes beyond simple suggestions and has played a major role in the success we have seen with rewards." - Paul Rotter

smile.io Customer Insights, Testimonials and Case Studies

How does smile.io address your Loyalty Management Challenges?

How efficiently Does smile.io manage your Engagement Management?

How efficiently Does smile.io manage your Referral Management?

How can smile.io enhance your Lifetime Value Management process?

What Are the key features of smile.io for Rating And Review Management?

What is smile.io?

Smile is an easy to use loyalty & reward program that helps to increase customer retention and boost customer engagement for small businesses.

It features Points, VIP and referrals that allow small businesses to maximize customer acquisition efforts and turn transactional sales into brand advocates activities.

It offers to reward customers with points to motivate action at every stage of the customer journey. The VIP program allows you to strengthen connections with top customers through increased rewards, statuses and perks. It encourages customers to help grow the community by awarding points for referral and social sharing.

What is smile.io used for?

smile.io is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Loyalty Management, Engagement Management and Referral Management .

What are the top features of smile.io?

Rewards, Gamification and Personalization are some of the top features of smile.io.

Who uses smile.io?

smile.io is used by Health, Wellness And Fitness, Consumer Goods and Retail among other industries.

What are smile.io alternatives?

Preferred Patron, BHN Rewards, Tapmango and TrueLoyal (Formerly Zinrelo And TINT) are popular alternatives for smile.io.

Where is smile.io located?

smile.io is headquartered at 305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA.

55 buyers and buying teams have used Cuspera to assess how well smile.io solved their Customer Loyalty Management needs. Cuspera uses 743 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

CUSTOMERS TESTIMONIALS
smile.io testimonial

Lindsey Wilson

Content Manager

Packlane
Smile has allowed us build real relationships with our customers. It is the perfect platform to build lasting connections while also achieving business goals. Testimonial By Lindsey Wilson
smile.io testimonial

Paul Rotter

Marketing Coordinator

Mpix
Smile has been the perfect partner for us. Their guidance goes beyond simple suggestions and has played a major role in the success we have seen with rewards. Testimonial By Paul Rotter
smile.io testimonial

Samantha Donohue

IT Manager

Evy s Tree
Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue
CUSTOMERS TESTIMONIALS
smile.io testimonial

Lindsey Wilson

Content Manager

Packlane
Smile has allowed us build real relationships with our customers. It is the perfect platform to build lasting connections while also achieving business goals. Testimonial By Lindsey Wilson
smile.io testimonial

Paul Rotter

Marketing Coordinator

Mpix
Smile has been the perfect partner for us. Their guidance goes beyond simple suggestions and has played a major role in the success we have seen with rewards. Testimonial By Paul Rotter
smile.io testimonial

Samantha Donohue

IT Manager

Evy s Tree
Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue

Topps - Consumer Goods - Large

Smile.io's loyalty program helped Topps boost customer lifetime value by 48%. Topps launched the Now Rewards program to engage fans and reward loyalty. Sales from top tier members grew by 35%. Conver...sion rates increased by 15%. Redemption rates rose by 46%. Topps credits Smile.io's simplicity for their loyalty program's success.

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Sloane Tea - Food & Beverages - Small

Smile.io's loyalty program helped Sloane Tea boost daily revenue by 370% in just 24 hours with a bonus points campaign. The "Double The Points" promotion drove a 124% increase in Smile-generated reve...nue over two years. Sloane Tea also saw a 47% rise in rewards redemption rate year-over-year. The loyalty program features a dedicated landing page and point redemption at checkout. Sloane Tea built a strong brand community and increased customer engagement with these strategies.

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Mpix - Consumer Services

Smile.io's loyalty program helped Mpix improve their rewards experience. Mpix found Smile.io to be a strong partner. The guidance from Smile.io went beyond basic advice. Mpix credits Smile.io for pla...ying a major role in their rewards success. A marketing coordinator at Mpix praised the partnership.

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Monos - Consumer Goods - Medium

Smile.io helped Monos launch the Wayfarer Rewards program. Monos wanted to turn its travel community into repeat buyers after the pandemic. The loyalty program offered points, VIP tiers, and referral...s. Monos used Smile.io and Klaviyo to send personalized emails. The program drove $8 million in value. Members bought nearly twice as often as non-members. Email open rates reached 65%.

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Death Wish Coffee - Food & Beverages

Death Wish Coffee used Smile.io for their loyalty program. They saw a 186% increase in loyalty-generated revenue. Program members had 4.8 times higher average order value. Loyalty email campaigns had... 975% higher revenue per recipient.

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Death Wish Coffee - Food & Beverages

Death Wish Coffee wanted to re-engage dormant shoppers and improve their loyalty program. They used Smile.io to refresh their loyalty program, introduced gamification techniques, and personalized ema...il marketing with Klaviyo. As a result, they saw a 186% increase in loyalty-generated revenue and a 70% rewards redemption rate. The Swig League campaign and Ritual Rewards rebrand were key strategies in their success.

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Getting Started with Smile.io | App Demo

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Peers used smile.io for loyalty management and engagement management

smile.io Competitors

smile.io Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.37/5 ★

Read Reviews (5)
Custom Reports

3.72/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.37/5 ★

Read Reviews (5)
Custom Reports

3.72/5 ★

Read Reviews (35)

smile.io Integrations

smile.io integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.24/5 ★

Read Reviews (4)
Data Import

4.10/5 ★

Read Reviews (8)

Okendo

4.85 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

StoreYa

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Remarkety Ecommerce Site

4.54 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucid Event Buddy

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for smile.io

Overall Risk Meter

Low Medium High

Top Failure Risks for smile.io

Smile Inc. News

Partnership
 

Smile x Klaviyo | The Most Complete Loyalty Integration for Email Marketers

Smile.io and Klaviyo have launched a comprehensive integration for email marketers, enabling brands to connect Smile's loyalty data directly into Klaviyo. This integration allows for personalized, automated messaging, loyalty-based segmentation, and pre-built flow templates. The collaboration aims to enhance customer engagement and drive repeat purchases by leveraging loyalty data within Klaviyo's Customer Hub.

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Product
 

Do Good with Your Points: Introducing the Smile x Virtue Integration | Smile News Center

Smile.io has launched the Smile x Virtue integration, enabling customers to convert loyalty points into charitable donations, supporting global and local causes. This integration, available for Smile's Growth and Plus plans, aims to enhance emotional loyalty by aligning purchases with customer values.

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Partnership
 

Introducing Smile x Gatsby: Turn Social Fans Into Loyalty Members | Smile News Center

Smile.io and Gatsby have formed a new integration to convert social media followers into loyalty program members. This collaboration allows brands to grow loyalty memberships directly from Instagram interactions, identify influential fans, and reward social actions like follows and shares. The integration aims to enhance social presence and deepen customer relationships.

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Product
 

Exclude specific products from earning points | Smile News Center

Smile.io introduced a new feature allowing merchants to exclude specific products from earning loyalty points. This update helps businesses protect margins by excluding low-margin or high-ticket items, encouraging sales of higher-margin products. The feature can be set up quickly in the Smile platform settings.

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Smile Inc. Profile

Company Name

Smile Inc.

Company Website

https://smile.io/

HQ Location

305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA

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