smile.io Overview

Smile is an easy to use loyalty & reward program that helps to increase customer retention and boost customer engagement for small businesses.

It features Points, VIP and referrals that allow small businesses to maximize customer acquisition efforts and turn transactional sales into brand advocates activities.

It offers to reward customers with points to motivate action at every stage of the customer journey. The VIP program allows you to strengthen connections with top customers through increased rewards, statuses and perks. It encourages customers to help grow the community by awarding points for referral and social sharing.

Cuspera Reviews

55 buyers and buying teams have used Cuspera to assess how well smile.io solved their Customer Loyalty Management needs. Cuspera uses 743 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using smile.io.

Other priorities:

  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Consistency
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Referral Management , as the business use cases that they have been most satisfied while using smile.io.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.99/5

Read Reviews (187)

"...Smile.io powers reward programs for 15,000 merchants across the globe, making it the most popular ecommerce rewards platform in the world...."
customise loyalty program

4.87/5

Read Reviews (17)

"...Use Smile.io to enroll customers in loyalty, VIP, and referral programs. ..."
create engagement based loyalty

3.42/5

Read Reviews (1)

"...The out of the box functionalities are enough to create a very good and engaging Referral and Loyalty program...."
Engagement Management

4.95/5

Read Reviews (52)

"...Our customers know that the more they engage the better perks & rewards they receive...."
engaging and following up

4.93/5

Read Reviews (40)

"...Now, customers can t wait to receive a new email and have been showing their appreciation by creating accounts, referring friends, and staying engaged on social media. ..."
Referral Management

4.29/5

Read Reviews (15)

"...Run Gum has taken their rewards experience to the next level with an incredible referral program...." Case Study Run Gum
PEER EXPERIENCES
Loyalty Management

4.99/5

Read Reviews (187)

"...Smile.io powers reward programs for 15,000 merchants across the globe, making it the most popular ecommerce rewards platform in the world...." Peer review from Smile.io
customise loyalty program

4.99/5

Read Reviews (17)

create engagement based loyalty

4.99/5

Read Reviews (1)

Engagement Management

4.95/5

Read Reviews (52)

"...Our customers know that the more they engage the better perks & rewards they receive...." Testimonial by Tyler Handley, Co-founder & CEO, Inkbox
engaging and following up

4.95/5

Read Reviews (40)

Referral Management

4.29/5

Read Reviews (15)

"...Run Gum has taken their rewards experience to the next level with an incredible referral program...." Case Study Run Gum

17+ more Business Use Cases

Our AI advisor, Wyz, harnessed 743 insights from peers and experts to help you assess how these smile.io use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Samantha Donohue

IT Manager

Evy s Tree

Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue

Nathan Woods

COO

Run Gum

Our Smile.io referral program has been an amazing way for us to encourage conversions, sales, and overall engagement through our existing community. Testimonial By Nathan Woods

Tyler Handley

Co-founder & CEO

Inkbox

Our customers know that the more they engage the better perks & rewards they receive. And let's be honest, everybody loves rewards! Testimonial By Tyler Handley
CUSTOMERS TESTIMONIALS

Samantha Donohue

IT Manager

Evy s Tree

Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue

Nathan Woods

COO

Run Gum

Our Smile.io referral program has been an amazing way for us to encourage conversions, sales, and overall engagement through our existing community. Testimonial By Nathan Woods

Tyler Handley

Co-founder & CEO

Inkbox

Our customers know that the more they engage the better perks & rewards they receive. And let's be honest, everybody loves rewards! Testimonial By Tyler Handley

Case Studies

COMPANY CASE STUDIES
Case Study Run Gum

For us — we strive for gold. Thats how we Run ;) Having a customer experience that is engaging and that can cater to everyone's wants is crucial. ReCharge allows our customers to get their Run Gum autoshipments on their schedule and at lower costs, while Smile.io allows us to create an engaging exp...erience for the customers with every order, every referral, every day so that they can ultimately run the day.

Read More
Case Study Topps

The simplicity of Smile.io is what made their loyalty program so successful for Topps. It was very easy for us to launch in a condensed timeframe in time for the start of the 2017 season. The user interface and the set-up of the VIP tiers are clean and uncluttered. I am confident that this led to o...ur strong redemption rate

Read More
Case Study Charlie's Hustle

Our program was really well-received from the start. When we invited customers to sign up to earn new rewards, we saw a significant uptick in how many people created accounts with our store. We’re also getting way more people to interact with our site on a regular basis, and on social we’re getting... more people engaging than ever before

Read More

Frequently Asked Questions(FAQ)

for smile.io

What is smile.io?

Smile is an easy to use loyalty & reward program that helps to increase customer retention and boost customer engagement for small businesses.

What is smile.io used for?

smile.io is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Loyalty Management, Engagement Management and Referral Management .

What are the top features of smile.io?

Rewards, Gamification and Personalization are some of the top features of smile.io.

Who uses smile.io?

smile.io is used by Health, Wellness And Fitness, Consumer Goods and Retail among other industries.

What are smile.io alternatives?

Loyalzoo, Tapmango, LoyaltyLion and Loopy Loyalty are popular alternatives for smile.io.

Where is smile.io located?

smile.io is headquartered at 305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA.

Popular Business Setting

for smile.io

Top Industries

  • Health, Wellness and Fitness
  • Consumer Goods
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used smile.io to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for smile.io

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.74/5

Read Reviews (176)
Gamification

4.74/5

Read Reviews (176)
Personalization

4.32/5

Read Reviews (8)
Alerts: popups & Notifications

4.11/5

Read Reviews (6)
Widgets

1.24/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Rewards

4.74/5

Read Reviews (176)
Gamification

4.74/5

Read Reviews (176)
Personalization

4.32/5

Read Reviews (8)
Alerts: popups & Notifications

4.11/5

Read Reviews (6)
Widgets

1.24/5

Read Reviews (5)

IT and Other Capabilities

for smile.io

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.24/5

Read Reviews (4)
Data Import

4.10/5

Read Reviews (8)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.24/5

Read Reviews (4)
Data Import

4.10/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.85/5

Read Reviews (18)
Chat Support

3.51/5

Read Reviews (2)
Email Support

2.90/5

Read Reviews (1)
Phone Support

2.90/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.85/5

Read Reviews (18)
Chat Support

3.51/5

Read Reviews (2)
Email Support

2.90/5

Read Reviews (1)
Phone Support

2.90/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.37/5

Read Reviews (5)
Custom Reports

3.72/5

Read Reviews (35)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.37/5

Read Reviews (5)
Custom Reports

3.72/5

Read Reviews (35)

Software Failure Risk Guidance

?

for smile.io

Overall Risk Meter

Low Medium High

Top Failure Risks for smile.io

Vendor Profile Details

Company Name

Smile.io

Company Website

https://smile.io/

HQ Location

305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA

Social