smile.io Overview

Smile.io addresses the challenge of customer retention and engagement for growing businesses. It offers a user-friendly loyalty program that integrates seamlessly with Shopify, enhancing customer lifetime value (CLV). By incentivizing repeat purchases, Smile.io helps businesses increase sales and customer loyalty. The platform supports enterprise-level security and compliance, ensuring data integrity while allowing companies to tailor loyalty programs to their specific needs. Smile.io also offers compatibility with various tools, enabling businesses to create a cohesive customer experience. This solution is ideal for brands seeking to boost repeat sales and foster long-term customer relationships.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Referral Management, as the business use cases that they have been most satisfied with while using smile.io.

Other use cases:

  • Lifetime Value Management
  • Rating And Review Management
  • Social Media Management
  • Campaign Management
  • Community Building
  • Training & Onboarding
  • Content Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using smile.io.

Other priorities:

  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Consistency
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
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smile.io Use-Cases and Business Priorities: Customer Satisfaction Data

smile.io's features include Rewards, Gamification, Personalization, etc. and smile.io support capabilities include 24/7 Support, Chat Support, Email Support, etc. also smile.io analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community!" - Samantha Donohue

smile.io, Preferred Patron, BHN Rewards, Tapmango, Zinrelo Loyalty Rewards Program, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smile.io offers loyalty programs designed to increase customer retention and engagement. Businesses can easily boost growth using this user-friendly platform.

Popular Business Setting

for smile.io

Top Industries

  • Health, Wellness and Fitness
  • Consumer Goods
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

smile.io is popular in Health, Wellness And Fitness, Consumer Goods, and Retail and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on smile.io Use Cases

What makes smile.io ideal for Loyalty Management?

Why is smile.io the best choice for Engagement Management?

Why is smile.io the best choice for Referral Management?

What Are the key features of smile.io for Lifetime Value Management?

How efficiently Does smile.io manage your Rating And Review Management?

17+ more Business Use Cases

55 buyers and buying teams have used Cuspera to assess how well smile.io solved their Customer Loyalty Management needs. Cuspera uses 743 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
smile.io testimonial

Samantha Donohue

IT Manager

Evy s Tree
Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue
smile.io testimonial

Nathan Woods

COO

Run Gum
Our Smile.io referral program has been an amazing way for us to encourage conversions, sales, and overall engagement through our existing community. Testimonial By Nathan Woods
smile.io testimonial

Lindsey Wilson

Content Manager

Packlane
Smile has allowed us build real relationships with our customers. It is the perfect platform to build lasting connections while also achieving business goals. Testimonial By Lindsey Wilson
CUSTOMERS TESTIMONIALS
smile.io testimonial

Samantha Donohue

IT Manager

Evy s Tree
Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue
smile.io testimonial

Nathan Woods

COO

Run Gum
Our Smile.io referral program has been an amazing way for us to encourage conversions, sales, and overall engagement through our existing community. Testimonial By Nathan Woods
smile.io testimonial

Lindsey Wilson

Content Manager

Packlane
Smile has allowed us build real relationships with our customers. It is the perfect platform to build lasting connections while also achieving business goals. Testimonial By Lindsey Wilson

Case Studies

Retail

Case Study Charlie's Hustle

Our program was really well-received from the start. When we invited customers to sign up to earn new rewards, we saw a significant uptick in how many people created accounts with our store. We’re al...so getting way more people to interact with our site on a regular basis, and on social we’re getting more people engaging than ever before

Read more →
Apparel & Fashion

Case Study Unique Vintage

Smile really helps with our customer experience is how well it fits into our website. It’s seamless, and allowing customers to redeem their points at checkout has been a game changer for us. With our... old program, it was a super involved process whereas now our customers are finding it easy and enjoyable to spend the points they’ve earned

Read more →
Health, Wellness and Fitness

Case Study Run Gum

For us — we strive for gold. Thats how we Run ;) Having a customer experience that is engaging and that can cater to everyone's wants is crucial. ReCharge allows our customers to get their Run Gum au...toshipments on their schedule and at lower costs, while Smile.io allows us to create an engaging experience for the customers with every order, every referral, every day so that they can ultimately run the day.

Read more →
Consumer Goods

Case Study Topps

The simplicity of Smile.io is what made their loyalty program so successful for Topps. It was very easy for us to launch in a condensed timeframe in time for the start of the 2017 season. The user in...terface and the set-up of the VIP tiers are clean and uncluttered. I am confident that this led to our strong redemption rate

Read more →
Food & Beverages

CASE STUDY Death Wish Coffee

Death Wish Coffee wanted to re-engage dormant shoppers and improve their loyalty program. They used Smile.io to refresh their loyalty program, introduced gamification techniques, and personalized ema...il marketing with Klaviyo. As a result, they saw a 186% increase in loyalty-generated revenue and a 70% rewards redemption rate. The Swig League campaign and Ritual Rewards rebrand were key strategies in their success.

Read more →
Food & Beverages

CASE STUDY Death Wish Coffee

Death Wish Coffee used Smile.io for their loyalty program. They saw a 186% increase in loyalty-generated revenue. Program members had 4.8 times higher average order value. Loyalty email campaigns had... 975% higher revenue per recipient.

Read more →

Video

Getting Started with Smile.io | App Demo

Video Thumbnail

Frequently Asked Questions(FAQ)

for smile.io

What is smile.io?

Smile is an easy to use loyalty & reward program that helps to increase customer retention and boost customer engagement for small businesses.

It features Points, VIP and referrals that allow small businesses to maximize customer acquisition efforts and turn transactional sales into brand advocates activities.

It offers to reward customers with points to motivate action at every stage of the customer journey. The VIP program allows you to strengthen connections with top customers through increased rewards, statuses and perks. It encourages customers to help grow the community by awarding points for referral and social sharing.

What is smile.io used for?

smile.io is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Loyalty Management, Engagement Management and Referral Management .

What are the top features of smile.io?

Rewards, Gamification and Personalization are some of the top features of smile.io.

Who uses smile.io?

smile.io is used by Health, Wellness And Fitness, Consumer Goods and Retail among other industries.

What are smile.io alternatives?

Preferred Patron, BHN Rewards, Tapmango and Zinrelo Loyalty Rewards Program are popular alternatives for smile.io.

Where is smile.io located?

smile.io is headquartered at 305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA.
lightning

Peers used smile.io for loyalty management and engagement management

smile.io Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.37/5 ★

Read Reviews (5)
Custom Reports

3.72/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.37/5 ★

Read Reviews (5)
Custom Reports

3.72/5 ★

Read Reviews (35)

Software Failure Risk Guidance

?

for smile.io

Overall Risk Meter

Low Medium High

Top Failure Risks for smile.io

Smile Inc. Profile

Company Name

Smile Inc.

Company Website

https://smile.io/

HQ Location

305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA

Social

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