SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Mopinion: Mopinion enhances websites, apps, and emails through real-time user feedback. A seamless user and customer experience is created with their software.
Introducing SmileBack and Mopinion
SmileBack, Mopinion, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Mopinion focuses on Customer Feedback Management with Promotions, Engagement Management with Mobile, Digital Marketing, Products & Pricelist Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmileBack and Mopinion: Best activities based on customer satisfaction
SmileBack in Action: Unique Activities
Why is SmileBack the best choice for Collecting Feedback?
"...If you understand the concept of consistency and accountability to achieve a high level of customer service and satisfaction, you'll see this product as a tool to 'tweak' almost every department within your company...." Peer review by S.Scott K, CEO, Financial Services
What solutions does SmileBack provide for Engaging Conversational Surveys?
"...CSAT engagement...." Peer review by richard e
How can SmileBack enhance your Rating And Review Management process?
"...The reports and insight it provides are invaluable during customer business reviews...." Peer review by James Oberhaus, Senior Partner, CPI Solutions
How does SmileBack facilitate Helpdesk Management?
"...Everytime our helpdesk closes a ticket, an e-mail is sent to the ticket contact and they can select from the 3 smiley faces and leave comments...." Peer review by Ashley Wiedeman, Platform Manager, NTM National Technology Management
Mopinion in Action: Unique Activities
What Are the key features of Mopinion for Digital Marketing?
"...From web analytics and CRM tools to Project Management and A/B Testing, we integrate seamlessly with all of your favorite digital marketing tools. ..." All-in-one User Feedback Software for Digital Channels
How does Mopinion address your Products & Pricelist Management Challenges?
"...Thomas Langenberg Product Manager. ..." Insights and Actions
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
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Enhance customer relationships
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Improve digital and social presence
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Increase sales & revenue
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Grow market share
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Acquire customers
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Improve ROI
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| SmileBack | Mopinion | |
|---|---|---|
| Peer score | 4.8 | 4.5 |
| Peer insights | 1239 | 755 |
| Top industries |
Information Technology And Services 60.0%
Computer Software 12.0%
Computer & Network Security 12.0%
|
|
| SMB and Mid-Market | 98.0% | 0.0% |
| Enterprise | 2.0% | 0.0% |
| Pricing | SmileBack |
News
Latest Mopinion news
Webinar recap: Elevate your DX New & next in the Mopinion software
Mopinion's recent webinar highlighted its merger with Netigate, enhancing its digital feedback capabilities with AI-driven analytics. Recent updates include improved customization, dark mode support, and form archiving. Upcoming features like automatic translations and smart conversational forms aim to enhance user experience. The integration with Netigate offers an omnichannel approach to customer and employee experience, consolidating feedback data for AI-enhanced analysis.
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