Overview: SmileBack and Feedier as Customer Feedback Management Category solutions.

SmileBack and Feedier both excel in the Customer Feedback Management category, but their strengths cater to distinct user needs. SmileBack thrives in IT and large enterprises, offering robust CSAT measurement and customer satisfaction improvement, with strong analytics and custom reporting features. Feedier, on the other hand, shines in marketing and advertising, boasting engaging surveys and loyalty management, with comprehensive integration and analytics. Businesses should choose based on their specific industry and feedback needs.

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

Feedier: Feedier is an AI-driven Customer Intelligence platform. It elevates digital transformation with its intuitive design.

SmileBack and Feedier: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SmileBack supports collecting feedback, measuring CSAT, and managing ratings and reviews, which suits IT departments requiring detailed CSAT insights. read more →

Feedier focuses on collecting feedback, engaging conversational surveys, and loyalty management, ideal for marketing requiring dynamic survey engagement. read more →

Business Goals

SmileBack aims to improve customer satisfaction and assist in acquiring customers, aligning with IT companies focusing on user experience. read more →

Feedier aims to improve customer satisfaction and acquire customers, supporting growth in brand engagement and market share in marketing sectors. read more →

Core Features

SmileBack offers analytics, integration, and custom reports, features crucial for large enterprises needing comprehensive data insights. read more →

Feedier provides analytics, custom reports, and AI-powered features, catering to marketing teams seeking advanced data analytics. read more →

Vendor Support

SmileBack offers 24/7 support through various channels, which is critical for large enterprises requiring constant support. read more →

Feedier provides 24/7 support primarily through chat and email, fitting well for marketing teams that benefit from quick communication. read more →

Segments and Industries

SmileBack is primarily used by large enterprises in IT and computer software industries, reflecting its strong fit for tech-focused environments. read more →

Feedier is popular among large enterprises in marketing, education, and advertising, showing its versatility in creative and educational fields. read more →

Operational Alignment

SmileBack aligns with IT workflows in large enterprise settings, supporting complex feedback management processes. read more →

Feedier fits marketing and advertising workflows, supporting dynamic feedback engagement and analytics in fast-paced environments. read more →