SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Callexa: Callexa uses modern 1-click surveys based on Net Promoter® Score (NPS) to measure customer willingness to recommend. This method results in more accurate assessments than impersonal ratings.
Introducing SmileBack and Callexa
SmileBack, Callexa, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Callexa focuses on Customer Feedback Management with Promotions, Sales Document Management, Engagement Management.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmileBack and Callexa: Best activities based on customer satisfaction
SmileBack in Action: Unique Activities
How does SmileBack address your Collecting Feedback Challenges?
"...How easy it is for customer to give feedback, it is really..." Peer review by Jennifer G, Web Developer & Designer, Information Technology and Services
How can SmileBack enhance your Engaging Conversational Surveys process?
"...We can then follow up and take notes on what they were disappointed with...." Peer review by Matthew G, Second Line Support Team Lead, Information Technology and Services
What Are the key features of SmileBack for Rating And Review Management?
"...The reports and insight it provides are invaluable during customer business reviews. ...." Peer review by James O., Senior Partner, Computer & Network Security
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
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Enhance customer relationships
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Acquire customers
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Improve efficiency
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| SmileBack | Callexa | |
|---|---|---|
| Peer score | 4.8 | 4.0 |
| Peer insights | 1239 | 158 |
| Top industries |
Information Technology And Services 60.0%
Computer Software 12.0%
Computer & Network Security 12.0%
|
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| SMB and Mid-Market | 98.0% | 0.0% |
| Enterprise | 2.0% | 0.0% |
| Pricing | SmileBack |
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