Callexa Overview

Callexa tackles the challenge of gathering and analyzing customer feedback efficiently. It simplifies the process of collecting insights through surveys, helping businesses understand customer satisfaction and areas for improvement. By offering easy-to-use tools for feedback collection, Callexa enables companies to respond swiftly to customer needs, enhancing overall service quality. This solution is particularly beneficial for businesses aiming to refine their customer experience strategies based on real-time data.

Use Cases

Customers recommend Customer Feedback Management, Proposal & Quote Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Callexa.

Other use cases:

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Callexa.

Other priorities:

  • Improve Efficiency
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Callexa Use-Cases and Business Priorities: Customer Satisfaction Data

Callexa works with different mediums / channels such as Promotions.

Callexa's features include Feedback Surveys, and Widgets. and Callexa support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Callexa analytics capabilities include Custom Reports, and Analytics.

Callexa, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Callexa uses modern 1-click surveys based on Net Promoter® Score (NPS) to measure customer willingness to recommend. This method results in more accurate assessments than impersonal ratings.

Callexa Customer wins, Customer success stories, Case studies

What makes Callexa ideal for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Callexa solved their Customer Feedback Management needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Craft Society - Consumer Goods

Callexa Feedback helps Craft Society, an ecommerce business in Argentina, measure customer satisfaction with NPS surveys. They use Callexa to survey about 15,000 customers each month, focusing on pro...duct experience, shipping, and service. The Shopify integration and Zapier connection to Slack make setup and feedback tracking easy. Craft Society saw higher response rates and better control over survey data. The tool lets them personalize surveys and quickly respond to customer feedback.

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Atmantan Wellness Resort - Hospitality

Callexa NPS helped Atmantan Wellness Resort improve guest feedback collection. The resort used the tool to gather real-time insights from guests. This led to better service and higher guest satisfact...ion. The feedback system was easy to use and integrated smoothly into their workflow. Staff could quickly respond to guest needs, boosting overall experience.

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Craft Society - Food & Beverages

Craft Society used Callexa to improve customer feedback collection. They wanted to understand customer satisfaction better. Callexa made it easy to send Net Promoter Score surveys. Craft Society got ...clear insights from the responses. This helped them improve their service and customer experience.

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Netzkultur Informationssysteme GmbH - Information Technology And Services

Callexa Feedback helped Netzkultur Informationssysteme GmbH improve customer satisfaction. The company used the Net Promoter Score tool to collect feedback. This made it easy to see what customers li...ked and what needed work. The feedback process was simple and fast. Netzkultur Informationssysteme GmbH now understands its customers better and can act on their needs.

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Siempre en Casa - Real Estate

Siempre en Casa used Callexa to improve customer feedback collection. They wanted to understand client satisfaction better. Callexa made it easy to send Net Promoter Score surveys. The team quickly s...aw more responses and clearer insights. This helped them improve their real estate services.

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lightning

Peers used Callexa for customer feedback management and proposal & quote management

Callexa Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.03/5 ★

Read Reviews (17)
Analytics

3.73/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.03/5 ★

Read Reviews (17)
Analytics

3.73/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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Top Failure Risks for Callexa

Callexa Profile

Company Name

Callexa

Company Website

https://www.callexa.com/en

HQ Location

Wagnerstraße 25, DE-76448 Durmersheim