cuspera logo CUSPERA

SmartSurvey vs Verint Messaging: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SmartSurvey vs. Verint Messaging is based on a specific set of business needs and context. The comparison uses 5544 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and Verint Messaging

SmartSurvey, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management, whereas Verint Messaging, Sparkcentral, Customers.ai, etc., belong to a category of solutions that help Conversational Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

Verint Messaging focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management with Social Media, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmartSurvey

Focus area

SmartSurvey is better than Verint Messaging for

Software Failure Risk

  • low

logo Verint Messaging

Focus area

Verint Messaging is better than SmartSurvey for

Software Failure Risk

  • low

About

Feedback Management Tool to create online surveys and forms

Customer Engagement on Private Messaging Channels

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

62

53

Total Goals
(we found evidences for)

14

11

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


communication management

sending & publishing communications

tracking & monitoring communications




contact list management


helpdesk management




content management


workflow management


competitive intelligence


knowledge management


loyalty management

customise loyalty program


sales document management

proposal & quote management


training & onboarding


rating and review management


generation of new leads


motivation management





lead qualification


sales review & feedback



social media marketing


lifetime value management


touchpoint management




sales call management



customer case management


products & pricelist management



channel management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Improve brand engagement

  • Improve digital and social presence

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • Improve ROI

  • See 8 more

Top Channels

Channels Used

  • social media

  • Twitter

  • phone calls

  • Facebook

  • Instagram

  • chat

  • Whatsapp

  • user generated content

  • offline

  • point of sale

  • blogs

  • promotions

  • website

  • games

  • e-mail

  • Facebook page

  • mobile

  • mobile app

  • video

  • text SMS

  • omnichannel

  • See 18 more
  • social media

  • Twitter

  • phone calls

  • Facebook

  • Instagram

  • chat

  • Whatsapp

  • user generated content

  • offline

  • point of sale

  • blogs

  • promotions

  • website

  • games

  • e-mail

  • Facebook page

  • mobile

  • mobile app

  • video

  • text SMS

  • omnichannel

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting