Simplesat: Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.
ThinkSurvey: ThinkSurvey assists in reaching first-time buyers and retaining them. Customer engagement and retention are enhanced effectively.
This comparison report of Simplesat vs. ThinkSurvey is based on a specific set of business needs and context. The comparison uses 2121 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Simplesat and ThinkSurvey
Simplesat, Connectwise Customer Feedback (formerly SmileBack), YetPulse, etc., belong to a category of solutions that help Customer Feedback Management, whereas ThinkSurvey belong to a category of solutions that help Customer Journey and Experience. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Simplesat covers Collecting Feedback with E-Mail, Communication Management with Website, Engaging Conversational Surveys with E-Mail, Helpdesk Management with E-Mail, etc.
ThinkSurvey focuses on Market Research, Competitive Intelligence, Content Management, Engagement Management.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Simplesat and ThinkSurvey: Best activities based on customer satisfaction
Simplesat in Action: Unique Activities
How does Simplesat address your Collecting Feedback Challenges?
"...We're getting extremely helpful feedback from clients that then drives our training and operational processes...." Peer review by Stephen M., CTO, Information Technology and Services
What benefits does Simplesat offer for Engaging Conversational Surveys?
"...If you want an excellent customer interaction service, look no further...." Peer review by Kevin L, Attorney
How can Simplesat enhance your Helpdesk Management process?
"...We can now set KPIs around this new level of accountability for the support desk team. ...." Peer review by David H., Marketing Assistant
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve efficiency
-
Improve internal communications
-
Improve visibility
-
Improve ROI
-
Increase sales & revenue
-
Build brand awareness
-
Establish thought leadership
- See 6 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Simplesat peer evidence is 97% SMB and Mid-Market. ThinkSurvey peer evidence is 100% Enterprise.
| Simplesat | ThinkSurvey | |
|---|---|---|
| Peer score | 4.7 | 4.1 |
| Peer insights | 2086 | 35 |
| Top industries |
Information Technology And Services 51.0%
Computer Software 19.0%
Computer & Network Security 9.0%
|
|
| SMB and Mid-Market | 97.0% | 0.0% |
| Enterprise | 3.0% | 100.0% |
| Pricing | Simplesat |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Simplesat news
Simplesat opens express migration for Delighted users ahead of June 30 ...
Simplesat has launched an express migration program for Delighted users, whose service will shut down on June 30, 2026. The program offers a seamless transition, including data import, survey recreation, and integration setup, at no cost. Simplesat also covers remaining Delighted contract months for annual plan sign-ups. The platform offers AI-driven feedback summaries and integrations with Zendesk, Gladly, Gorgias, and Salesforce.