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Service Fusion vs FieldEdge Flat Rate (formerly Coolfront): 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Service Fusion vs. FieldEdge Flat Rate (formerly Coolfront) is based on a specific set of business needs and context. The comparison uses 2063 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Service Fusion and FieldEdge Flat Rate (formerly Coolfront)

Service Fusion, FieldEdge Flat Rate (formerly Coolfront), BlueFolder, Vonigo, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Service Fusion covers Billing And Invoice Management with Mobile, Workflow Management with Phone Calls, Sales Document Management, Training & Onboarding, etc.

FieldEdge Flat Rate (formerly Coolfront) focuses on Sales Document Management, Contact List Management, Communication Management with E-Mail, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Service Fusion

Focus area

Service Fusion is better than FieldEdge Flat Rate (formerly Coolfront) for

Software Failure Risk

  • low

logo FieldEdge Flat Rate (formerly Coolfront)

Focus area

Software Failure Risk

  • medium

About

Service Fusion: Field Service Management Software ...

Simple tool that ensures your business is more profitable, efficient and consistent.

Financials

SERIES A

Business Need

Total Processes
(we found evidences for)

34

29

Total Goals
(we found evidences for)

5

8

Top Processes

Evidences indicate better relative satisfaction


billing and invoice management


sales document management

proposal & quote management

contract management


workflow management


training & onboarding




payment management


contact list management


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


campaign management


sales commission management


engagement management

engaging and following up


sales call management


social media management

social media analytics


products & pricelist management





customer feedback management


rating and review management


sales review & feedback



Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • See 2 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve internal communications

  • Improve consistency

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • offline

  • mobile

  • on premises

  • website

  • point of sale

  • mobile app

  • trade shows

  • social media

  • LinkedIn

  • See 8 more
  • phone calls

  • e-mail

  • offline

  • mobile

  • on premises

  • website

  • point of sale

  • mobile app

  • trade shows

  • social media

  • LinkedIn

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting