FieldEdge Overview
This is a summary of the comprehensive capabilities and benefits of FieldEdge based on over 1373 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
FieldEdge, RazorSync, BlueFolder, FieldPulse, Commusoft, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if FieldEdge is right for your needs? Our Cuspera AI engine can evaluate how FieldEdge fits your specific business needs, industry, and context. Get your personalized assessment report today.
FieldEdge supports business activities such as:
- Contract Management
- Helpdesk Management
- Contacts History
- Proposal & Quote Management
- Training & Onboarding
FieldEdge can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Enter New Markets Internationally Or Locally, Improve ROI, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, FieldEdge's capabilities include Personalization, Recording, Dashboard, etc.
FieldEdge Consumer Services Vertical is its biggest customer base.
Reviews
"...It has helped to revolutionize everything from our dispatching style and the way we communicate with customers, to the way we bill out repairs and manage our contract work...." Peer review by Reid Auger, Director, ControlAir Systems, Inc.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well FieldEdge solved their Field Service Management needs. Cuspera uses 1373 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using FieldEdge.
Use Cases
Peers recommend Contract Management , Helpdesk Management , Contacts History , as the business use cases that they have been most satisfied while using FieldEdge.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Contract Management |
4.00/5 ★ |
"...It has helped to revolutionize everything from our dispatching style and the way we communicate with customers, to the way we bill out repairs and manage our contract work...." Peer review by Reid Auger, Director, ControlAir Systems, Inc. |
| Helpdesk Management with Phone Calls |
4.82/5 ★ |
"...The expertise of all the support staff who helped me was remarkable...." Peer review by John Shankey, Pinch A Penny Pool and Spa, Pinch A Penny Pool and Spa |
| Contacts History with Phone Calls |
4.81/5 ★ |
"...Love that the Techs can see customer history easily...." Peer review by Sharon M., A/R, Construction |
| PEER EXPERIENCES | |
|---|---|
| Contract Management |
4.00/5 ★ |
"...It has helped to revolutionize everything from our dispatching style and the way we communicate with customers, to the way we bill out repairs and manage our contract work...." Peer review by Reid Auger, Director, ControlAir Systems, Inc. |
|
| Helpdesk Management with Phone Calls |
4.82/5 ★ |
"...The expertise of all the support staff who helped me was remarkable...." Peer review by John Shankey, Pinch A Penny Pool and Spa, Pinch A Penny Pool and Spa |
|
| Contacts History with Phone Calls |
4.81/5 ★ |
"...Love that the Techs can see customer history easily...." Peer review by Sharon M., A/R, Construction |
|
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1373 insights from peers and experts to help you assess how these FieldEdge use cases fit your Field Service Management needs.
Frequently Asked Questions(FAQ)
for FieldEdge
What is FieldEdge?
What is FieldEdge used for?
What are the top features of FieldEdge?
Who uses FieldEdge?
What are FieldEdge alternatives?
Where is FieldEdge located?
Popular Business Setting
for FieldEdge
Top Industries
- Consumer Services
- Construction
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used FieldEdge to Acquire customers and Enhance customer relationships
FieldEdge Alternatives
Peer and Expert Opinion on Features
for FieldEdge
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (32) |
| Recording | Read Reviews (15) |
| Dashboard | Read Reviews (13) |
| Ticketing | Read Reviews (12) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (32) |
| Recording | Read Reviews (15) |
| Dashboard | Read Reviews (13) |
| Ticketing | Read Reviews (12) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for FieldEdge
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (71) |
| Data Import | Read Reviews (169) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (71) |
| Data Import | Read Reviews (169) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (59) |
| 24/7 Support | Read Reviews (357) |
| Email Support | Read Reviews (34) |
| Phone Support | Read Reviews (74) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (59) |
| 24/7 Support | Read Reviews (357) |
| Email Support | Read Reviews (34) |
| Phone Support | Read Reviews (74) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (10) |
Software Failure Risk Guidance
?for FieldEdge
Overall Risk Meter
Top Failure Risks for FieldEdge
Vendor Profile Details
Company Name
FieldEdge
Company Website
https://fieldedge.com/HQ Location
44 Barkley Circle, Fort Myers, FL 33907, US
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