Comparison Summary
This comparison report of Salesforce Inbox vs. Channels is based on a specific set of business needs and context. The comparison uses 1399 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Inbox and Channels
Salesforce Inbox, Channels, Mailsuite (formerly Mailtrack), Ebsta, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Inbox covers Advertisement with Website, Communication Management with E-Mail, Engagement Management with E-Mail, Sales Call Management with E-Mail, etc.
Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.
"I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. " - Clara Perez
"Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone ...numbers took my customer service to the next level. Contact management and getting back to clients went from painful to as easy as it can be. " - Jan Bi yk
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Salesforce Inbox | Supercharge sales with productivity apps designed for reps
Data powered Phone system that turns customer data into excellent service enabling customer engagement
Age
1999
2014
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
56
31
Total Goals
(we found evidences for)
9
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve internal communications
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Grow market share
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Improve visibility
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Improve digital and social presence
- See 6 more
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
- See 1 more
Top Channels
Channels Used
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phone calls
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offline
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mobile
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e-mail
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mobile app
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video
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events
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trade shows
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point of sale
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on premises
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channel partners
- See 8 more
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phone calls
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offline
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mobile
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e-mail
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mobile app
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video
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events
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trade shows
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point of sale
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on premises
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channel partners
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
