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Compare Salesforce Essentials vs Suitecrm

Comparison Summary

For Salesforce Essentials vs Suitecrm comparison, Our AI algorithm looked at 4075 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Essentials and Suitecrm to solve their respective business needs.

Pros and cons of Salesforce Essentials and Suitecrm

Salesforce Essentials is more suited to businesses that require Engagement Management and Helpdesk Management with Social Media where as Suitecrm is focused towards Engagement Management and Sales Document Management with Mobile .

Both Salesforce Essentials and Suitecrm are CRM software, peers recommend Salesforce Essentials for helpdesk management where as Suitecrm is more known for sales document management .

logo Salesforce Essentials

Focus area

Salesforce Essentials is better than Suitecrm for

Software Failure Risk

  • medium

logo Suitecrm

Focus area

Suitecrm is better than Salesforce Essentials for

Software Failure Risk

  • medium

About

Build stronger customer relationships, with the CRM built for small business

Opensource CRM for businesses

Age

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

82

67

Total Goals
(we found evidences for)

16

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


sales document management

contract management

proposal & quote management


knowledge management


contact list management


communication management

tracking & monitoring communications

sending & publishing communications




workflow management


customer case management


pipeline management



sales call management

meeting management


training & onboarding


community building


conversion management


social media management

managing social media account

social media analytics




customer feedback management

measuring customer satisfaction



relationship management


lead qualification

lead qualification: demographic

lead qualification: technographic


campaign management

campaign analytics

campaign monitoring


generation of new leads



content management


opportunity management


business development



rating and review management


account management


loyalty management

customise loyalty program






products & pricelist management


lifetime value management



competitive intelligence


conference call management


relationship marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Improve brand engagement

  • Build brand awareness

  • Grow market share

  • Increase average basket value

  • Improve digital and social presence

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • See 13 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve digital and social presence

  • Launch new products

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • website

  • events

  • trade shows

  • point of sale

  • video

  • chat

  • causes and charity

  • Facebook

  • games

  • promotions

  • on premises

  • See 13 more
  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • website

  • events

  • trade shows

  • point of sale

  • video

  • chat

  • causes and charity

  • Facebook

  • games

  • promotions

  • on premises

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting