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Compare Salesforce Commerce Cloud vs BigCommerce

Comparison Summary

For Salesforce Commerce Cloud vs BigCommerce comparison, Our AI algorithm looked at 13306 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Commerce Cloud and BigCommerce to solve their respective business needs.

Pros and cons of Salesforce Commerce Cloud and BigCommerce

Salesforce Commerce Cloud is more suited to businesses that require Engagement Management with Offline and Merchandising with Promotions where as BigCommerce is focused towards Products & Pricelist Management and Helpdesk Management with Chat .

logo Salesforce Commerce Cloud

Focus area

Software Failure Risk

  • low

logo BigCommerce

Focus area

BigCommerce is better than Salesforce Commerce Cloud for

Software Failure Risk

  • medium

About

Commerce Cloud: Customer Experience & Retail ... - Salesforce.com

Ecommerce Solutions Through Open-Platform Flexibility | BigCommerce

Age

1999

Financials

IPO

SERIES F

Business Need

Total Processes
(we found evidences for)

77

117

Total Goals
(we found evidences for)

13

20

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics



content publishing



sales document management

contract management

proposal & quote management


workflow management




helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



training & onboarding


contact list management



campaign management

campaign analytics



competitive intelligence



products & pricelist management


promotion management



generation of new leads



relationship management


account management


pipeline management


discount management


category management


loyalty management

customise loyalty program

identify target customers


opportunity management


touchpoint management


conversion management



channel management


segmentation and targeting


database marketing


business development


lifetime value management



personalized marketing


rating and review management




social media marketing


international marketing



lead qualification

lead qualification: technographic


customer feedback management


subscription management


knowledge management


influencer marketing


community building


referral management


payment management



trade show marketing



revenue cycle management


sales review & feedback



compliance & governance


bundling of products



create learning path


courses & assessment

create learning path





relationship marketing





billing and invoice management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 10 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve ROI

  • Grow market share

  • Launch new products

  • Improve brand engagement

  • Improve efficiency

  • Increase customer life time value

  • Improve internal communications

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve consistency

  • Manage risk

  • Improve visibility

  • Increase average basket value

  • See 17 more

Top Channels

Channels Used

  • promotions

  • website

  • e-mail

  • offline

  • social media

  • point of sale

  • user generated content

  • blogs

  • coupons

  • newsletter

  • Facebook

  • video

  • chat

  • review sites

  • phone calls

  • Amazon

  • eBay

  • mobile

  • Instagram

  • omnichannel

  • display advertisement

  • on premises

  • trade shows

  • Facebook page

  • events

  • Pinterest

  • text SMS

  • games

  • LinkedIn

  • causes and charity

  • channel partners

  • Slack

  • Twitter

  • Facebook at work

  • mobile app

  • Netflix

  • Snapchat

  • See 34 more
  • promotions

  • website

  • e-mail

  • offline

  • social media

  • point of sale

  • user generated content

  • blogs

  • coupons

  • newsletter

  • Facebook

  • video

  • chat

  • review sites

  • phone calls

  • Amazon

  • eBay

  • mobile

  • Instagram

  • omnichannel

  • display advertisement

  • on premises

  • trade shows

  • Facebook page

  • events

  • Pinterest

  • text SMS

  • games

  • LinkedIn

  • causes and charity

  • channel partners

  • Slack

  • Twitter

  • Facebook at work

  • mobile app

  • Netflix

  • Snapchat

  • See 34 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting