Riskified vs. Fresh Relevance: E-Commerce Software Solution Comparison 2025

Overview: Riskified and Fresh Relevance as E-Commerce Software Category solutions.

Riskified and Fresh Relevance cater to different business needs in the E-Commerce Software space. Riskified excels in data security, custom reporting, and risk management making it ideal for larger enterprises. Fresh Relevance focuses on engagement and social media management, best suited for organizations aiming to boost customer interaction.

Riskified: Riskified transforms shoppers into customers by providing a scalable solution. It adapts to evolving business needs across markets and product launches.

Fresh Relevance: Fresh Relevance, a Dotdigital company, is an eCommerce personalization platform that enables seamless multi-channel experiences. It enhances customer engagement by personalizing content and interactions.

Riskified and Fresh Relevance: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Riskified focuses on helpdesk management, customer feedback, and loyalty management. It aligns well with enterprises looking to enhance customer relations and manage risks. read more →

Fresh Relevance supports engagement management and digital marketing, catering to businesses seeking to enhance customer engagement strategies. read more →

Business Goals

Using Riskified, businesses aim to increase sales and manage risk, emphasizing enhancing customer relationships and improving ROI. read more →

Fresh Relevance assists in increasing sales and improving digital presence, helping businesses enhance relationships and acquire more customers. read more →

Core Features

Riskified offers strong analytics, AI capabilities, and excellent compliance features that suit enterprises needing detailed reporting and robust security. read more →

Fresh Relevance integrates well with existing systems, simplifies data operations, and provides analytics, making it ideal for digital-focused marketing teams. read more →

Vendor Support

Riskified provides comprehensive 24/7 support, including phone and chat, ensuring enterprise-level assistance is always available. read more →

Fresh Relevance offers email support and 24/7 assistance, with a focus on quick responses for digital marketing teams. read more →

Segments and Industries

Enterprise and large enterprises are the primary users of Riskified, especially in retail, IT, and apparel sectors. read more →

Fresh Relevance primarily serves the retail and design industries, particularly suited for enterprises focusing on consumer engagement. read more →

Operational Alignment

Riskified fits into complex operational workflows, tailored for businesses needing detailed customer feedback and security management. read more →

Fresh Relevance integrates easily into marketing workflows, supporting digital engagement and targeting campaigns for improved communication. read more →