Riskified Overview

Riskified transforms ecommerce operations by offering an AI-powered fraud and risk intelligence platform. The platform is widely adopted by global ecommerce enterprises to address chargeback issues and prevent fraud, thus safeguarding revenue streams. Riskified's technology not only guarantees chargeback protection but also aids in reducing declined transactions, which in turn enhances conversion rates. The platform’s ability to block account takeovers and policy abuses strengthens customer trust and loyalty. A notable feature is its adaptability across various industries, ensuring a tailored approach to fraud prevention. By leveraging AI, Riskified facilitates a secure shopping experience while supporting merchants in achieving predictable growth and profitability.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Riskified.

Other use cases:

  • Rating And Review Management
  • Loyalty Management
  • Contact List Management
  • Training & Onboarding
  • International Marketing
  • Sales Review & Feedback
  • Generation Of New Leads
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Business Priorities

Increase Sales & Revenue and Manage Risk are the most popular business priorities that customers and associates have achieved using Riskified.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
  • Improve ROI
  • Launch New Products
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Grow Market Share
  • Scale Best Practices
  • Improve Visibility
  • Establish Thought Leadership
  • Improve Efficiency
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Riskified Use-Cases and Business Priorities: Customer Satisfaction Data

Riskified's features include Fraud Detection, Dashboard, Personalization, etc. and Riskified support capabilities include Phone Support, AI Powered, Chat Support, etc. also Riskified analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Riskified s account protection technology helps prevent ATO attacks (account takeovers) and ensures bad actors do not exploit loyalty programs...." Peer review

Peer review evidence (same sources as the product rating summary)

"...My Customer Service team, find very useful contact immediately your help desk...." Peer review by User
"...We surveyed 4,000 customers and 425 merchants to find out - and visualized our key findings in this infographic. ..." Ecommerce Fraud Infographics
"...Like that we are directly able to create additional revenue from new customers and also add additional lifetime spending customers to our customer base...." Peer review by Samir R, Senior Payment & Fraud Coordinator

Riskified, Prisync, ShopBase, Rithum Marketing Solutions, Metrilo, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Riskified transforms shoppers into customers by providing a scalable solution. It adapts to evolving business needs across markets and product launches.

Popular Business Setting

for Riskified

Top Industries

  • Retail
  • Information Technology and Services
  • Apparel & Fashion

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Riskified is popular in Retail, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Small Business, and Enterprise.

Riskified Customer wins, Customer success stories, Case studies

What makes Riskified ideal for Helpdesk Management?

How can Riskified optimize your Customer Feedback Management Workflow?

How does Riskified address your Lifetime Value Management Challenges?

How can Riskified enhance your Rating And Review Management process?

What solutions does Riskified provide for Loyalty Management?

11 buyers and buying teams have used Cuspera to assess how well Riskified solved their E-Commerce Software needs. Cuspera uses 869 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

 

and ST Co., Ltd. - Ecommerce - Large

Japanese fashion platform “and ST“ Co., Ltd. Improves Authorization Rates by 15% and Reduces Fraud with Riskified

Tokyo, Japan

Japanese fashion platform "and ST" Co., Ltd. has partnered with Riskified to enhance its ecommerce operations by improving authorization rates by 15% and reducing fraud chargebacks to near zero. The ...collaboration leverages AI-driven fraud detection and operational support, streamlining payment processes and eliminating manual fraud reviews, thereby enhancing the customer checkout experience.

Read on →
 

Kogan.com - Ecommerce - Large

Kogan Increases Approval Rates and Improves Customer Experience with Riskified - Riskified

Melbourne, Australia

Kogan.com, a leading ecommerce company in Australia, partnered with Riskified to enhance fraud prevention and improve customer experience. By using Riskified's AI-powered platform, Kogan achieved ove...r 98% approval rates and saved $1.5 million annually by reducing fraud and policy abuse. The collaboration provided Kogan with deeper insights into customer behavior, allowing for more confident order approvals and reduced operational complexity.

Read on →
 

Kogan.com - Ecommerce - Large

Kogan Increases Approval Rates and Improves Customer Experience with Riskified

Melbourne, Australia

Kogan.com, a leading Australian ecommerce company, has partnered with Riskified to enhance fraud prevention and policy abuse management. By leveraging Riskified's AI-powered solutions, Kogan achieved... over 98% approval rates, identified $1.5 million in annual savings, and improved customer experience. The collaboration enabled Kogan to reduce operational complexity and confidently approve more legitimate transactions.

Read on →
 

Lacoste Japan - Retail - Large

Tokyo, Japan

Riskified helped Lacoste Japan boost its authorization approval rate to 90% for Japan-issued cards. The company saw a 14% increase in approval rates and a 70% drop in chargeback rates. Before Riskifi...ed, Lacoste Japan struggled with manual fraud checks and lost revenue from declined transactions. Riskified’s machine learning platform automated fraud management and reduced manual reviews. Lacoste Japan now spends more time on customer service and sales.

 

Tripster - Travel - Small

St. Louis, USA

Riskified helped Tripster block $14.4 million in fraud. Tripster used Riskified to protect 100% of its booking volume. The platform automated fraud checks, reducing manual work and financial risk. Ap...proval rates stayed high, and more good orders were approved. Tripster gained full transparency into every transaction. The partnership lasted five years and supported Tripster’s growth.

 

TicketNetwork - Entertainment - Medium

South Windsor, USA

TicketNetwork faced rising card-not-present fraud and chargebacks in online ticket sales. Their in-house fraud prevention system could not keep up with evolving fraud tactics. They tested Riskified’s... machine-learning fraud solution, starting with declined orders. Impressive results led them to send all orders to Riskified within 10 months. With Riskified’s Chargeback Guarantee, TicketNetwork gained predictable costs and full control over approval rates. This partnership helped them avoid excessive chargeback programs and improve ROI.

Unlock your full growth potential with Riskified

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Riskified

What is Riskified used for?

Riskified is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Manage Risk by Helpdesk Management, Customer Feedback Management and Lifetime Value Management .

What are the top features of Riskified?

Fraud detection, Dashboard and Personalization are some of the top features of Riskified.

Who uses Riskified?

Riskified is used by Retail, Information Technology And Services and Apparel & Fashion among other industries.

What are Riskified alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Riskified.

Where is Riskified located?

Riskified is headquartered at 220 5th Ave, New York, US.
lightning

Peers used Riskified for helpdesk management and customer feedback management

Riskified Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (30)
Analytics

4.37/5 ★

Read Reviews (72)
Custom Reports

4.02/5 ★

Read Reviews (108)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (30)
Analytics

4.37/5 ★

Read Reviews (72)
Custom Reports

4.02/5 ★

Read Reviews (108)

Software Failure Risk Guidance

?

for Riskified

Overall Risk Meter

Low Medium High

Top Failure Risks for Riskified

Riskified News

Product

Riskified Ltd. and Zendesk Bring Identity Risk Intelligence to Zendesk, Helping Retailers Stop Returns Fraud Without Sacrificing Customer Experience

Riskified and Zendesk have integrated to offer identity risk intelligence within Zendesk's platform. This integration helps retailers prevent returns fraud while maintaining a positive customer experience.

Product

Riskified and Marqeta Partner to Sharpen Card Issuer Authorization ...

Riskified partners with Marqeta to integrate its pre-authorization risk intelligence into Marqeta's card issuing platform. This integration aims to enhance card issuer authorization decisions, reduce false declines, and improve transaction approval rates by providing enriched risk data from Riskified's global merchant network.

Awards

Riskified Lands Spot on CNBC's Top Fintech List for Second Time

Riskified has been named to CNBC's World’s Top Fintech Companies 2026 list in the Payments category, marking its second recognition after 2024. This accolade highlights Riskified's role in AI-driven fraud detection for ecommerce, emphasizing its importance in combating online fraud and policy abuse.

Awards

Riskified Gets CNBC Spotlight as a Top Fintech in 2026

Riskified has been recognized by CNBC as one of the World's Top Fintech Companies in 2026, specifically in the Payments category. This acknowledgment highlights Riskified's role in providing fraud and risk intelligence tools that enhance ecommerce security and sales performance.

Riskified Profile

Company Name

Riskified

Company Website

https://www.riskified.com/

HQ Location

220 5th Ave, New York, US

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