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Riskified
Riskified E-Commerce Software 4.46 869 reviewer insights
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Riskified: Fraud Management and Automated Fraud Detection for Ticket Sales

Riskified - eCommerce Revenue Protection & Fraud Prevention

Riskified helps sales teams manage fraud by automating fraud detection for ticket sales. Teams use it to prevent fraud in ecommerce transactions by screening orders before authorization. They also manage chargeback disputes by automating fraud detection, which improves customer experience. For example, a customer integrated Riskified through Shopify to screen orders before authorization. They used machine learning to approve more good orders and block fraud.

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Main focus

Reported results

Typical customer

Large and mid-size companies

86% of customer stories; 32% from retail.

What teams use Riskified for

Explore Riskified use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
E-Commerce Software jobs
Skullcandy, Simba Sleep, Lorna Jane, Hotelogical and others Main focus
Core use
Also used for
Lacoste Japan, Kogan Security Main focus
Common use
Finish Line E-Commerce Platform
Emerging use
ラコステ ジャパン (Lacoste Japan) Payment Gateways
Emerging use

Other use cases

"Main focus" marks the two jobs the product is used for most often.

Riskified capabilities

Explore Riskified capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.

Who uses Riskified

IndustriesAggregated usage insights
Retail: 29%Apparel & Fashion: 12%Travel: 9%Information Technology and Services: 8%Entertainment: 7%Other industries: 35%
  • Other industries35%
Company sizeAggregated usage insights
Mid-market: 41%Enterprise: 34%Small business: 25%
  • Mid-market41%
  • Enterprise34%
  • Small business25%

Riskified customer stories

Results reported in published case studies.

and ST Co., Ltd.

Ecommerce · Large

Japanese fashion platform "and ST" Co., Ltd. has partnered with Riskified to enhance its ecommerce operations by improving authorization rates by 15% and reducing fraud chargebacks to nea...

Japanese fashion platform "and ST" Co., Ltd. has partnered with Riskified to enhance its ecommerce operations by improving authorization rates by 15% and reducing fraud chargebacks to near zero. The collaboration leverages AI-driven fraud detection and operational support, streamlining payment processes and eliminating manual fraud reviews, thereby enhancing the customer checkout experience.

Kogan.com

Ecommerce · Large
98% kogan

Kogan.com, a leading ecommerce company in Australia, partnered with Riskified to enhance fraud prevention and improve customer experience. By using Riskified's AI-powered platform, Kogan ...

Kogan.com, a leading ecommerce company in Australia, partnered with Riskified to enhance fraud prevention and improve customer experience. By using Riskified's AI-powered platform, Kogan achieved over 98% approval rates and saved $1.5 million annually by reducing fraud and policy abuse. The collaboration provided Kogan with deeper insights into customer behavior, allowing for more confident order approvals and reduced operational complexity.

Kogan.com

Ecommerce · Large
98% kogan

Kogan.com, a leading Australian ecommerce company, has partnered with Riskified to enhance fraud prevention and policy abuse management. By leveraging Riskified's AI-powered solutions, Ko...

Kogan.com, a leading Australian ecommerce company, has partnered with Riskified to enhance fraud prevention and policy abuse management. By leveraging Riskified's AI-powered solutions, Kogan achieved over 98% approval rates, identified $1.5 million in annual savings, and improved customer experience. The collaboration enabled Kogan to reduce operational complexity and confidently approve more legitimate transactions.

Lacoste Japan

Retail · Large
90% authorization approval rate

Riskified helped Lacoste Japan boost its authorization approval rate to 90% for Japan-issued cards. The company saw a 14% increase in approval rates and a 70% drop in chargeback rates. Be...

Riskified helped Lacoste Japan boost its authorization approval rate to 90% for Japan-issued cards. The company saw a 14% increase in approval rates and a 70% drop in chargeback rates. Before Riskified, Lacoste Japan struggled with manual fraud checks and lost revenue from declined transactions. Riskified’s machine learning platform automated fraud management and reduced manual reviews. Lacoste Japan now spends more time on customer service and sales.

Tripster

Travel · Small

Riskified helped Tripster block $14.4 million in fraud. Tripster used Riskified to protect 100% of its booking volume. The platform automated fraud checks, reducing manual work and financ...

Riskified helped Tripster block $14.4 million in fraud. Tripster used Riskified to protect 100% of its booking volume. The platform automated fraud checks, reducing manual work and financial risk. Approval rates stayed high, and more good orders were approved. Tripster gained full transparency into every transaction. The partnership lasted five years and supported Tripster’s growth.

TicketNetwork

Entertainment · Medium

TicketNetwork faced rising card-not-present fraud and chargebacks in online ticket sales. Their in-house fraud prevention system could not keep up with evolving fraud tactics. They tested...

TicketNetwork faced rising card-not-present fraud and chargebacks in online ticket sales. Their in-house fraud prevention system could not keep up with evolving fraud tactics. They tested Riskified’s machine-learning fraud solution, starting with declined orders. Impressive results led them to send all orders to Riskified within 10 months. With Riskified’s Chargeback Guarantee, TicketNetwork gained predictable costs and full control over approval rates. This partnership helped them avoid excessive chargeback programs and improve ROI.

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Riskified activities

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Integrations

Riskified News

Product

Riskified Launches Agent Identity Risk Intelligence: Know Who Is Behind AI Personal Assistants like Muse at Checkout and in Customer Service

Riskified introduces Agent Identity Risk Intelligence to enhance identity verification and fraud prevention at checkout and in customer service, integrating with AI personal assistants like Muse.

Product

Riskified Ltd. and Zendesk Bring Identity Risk Intelligence to Zendesk, Helping Retailers Stop Returns Fraud Without Sacrificing Customer Experience

Riskified and Zendesk have integrated to offer identity risk intelligence within Zendesk's platform. This integration helps retailers prevent returns fraud while maintaining a positive customer experience.

Product

Riskified Brings Identity Risk Intelligence to Zendesk, Helping Retailers Stop Returns Fraud Without Sacrificing Customer Experience - Yahoo Finance

Riskified has integrated its Identity Risk Intelligence with Zendesk's customer service workflow. This integration provides real-time fraud detection and prevention insights, helping retailers quickly identify and resolve fraudulent returns without affecting customer experience. The solution leverages Riskified's extensive data network to enhance fraud detection capabilities beyond individual merchant data.

Product

Riskified Brings Identity Risk Intelligence to Zendesk, Helping ...

Riskified has integrated its Identity Risk Intelligence into Zendesk's customer service platform, enhancing fraud detection and claim resolution. This integration provides real-time identity risk insights, helping retailers identify fraudulent returns without compromising customer experience. The service will be available to Zendesk customers in November 2026.

More Riskified News...

Frequently Asked Questions (FAQ)

What buyers ask before choosing Riskified

What is Riskified used for?

Riskified is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Manage Risk by Helpdesk Management, Customer Feedback Management and Lifetime Value Management .

What are the top features of Riskified?

Fraud detection, Dashboard and Personalization are some of the top features of Riskified.

Who uses Riskified?

Riskified is used by Retail, Information Technology And Services and Apparel & Fashion among other industries.

What are Riskified alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Riskified.

Where is Riskified located?

Riskified is headquartered at 220 5th Ave, New York, US.

Riskified Profile

Company Name

Riskified

Company Website

https://www.riskified.com/

HQ Location

220 5th Ave, New York, US

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