Riskified Overview

Riskified transforms ecommerce operations by offering an AI-powered fraud and risk intelligence platform. The platform is widely adopted by global ecommerce enterprises to address chargeback issues and prevent fraud, thus safeguarding revenue streams. Riskified's technology not only guarantees chargeback protection but also aids in reducing declined transactions, which in turn enhances conversion rates. The platform’s ability to block account takeovers and policy abuses strengthens customer trust and loyalty. A notable feature is its adaptability across various industries, ensuring a tailored approach to fraud prevention. By leveraging AI, Riskified facilitates a secure shopping experience while supporting merchants in achieving predictable growth and profitability.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Riskified.

Other use cases:

  • Rating And Review Management
  • Loyalty Management
  • Contact List Management
  • Training & Onboarding
  • International Marketing
  • Sales Review & Feedback
  • Generation Of New Leads
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Business Priorities

Increase Sales & Revenue and Manage Risk are the most popular business priorities that customers and associates have achieved using Riskified.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
  • Improve ROI
  • Launch New Products
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Grow Market Share
  • Scale Best Practices
  • Improve Visibility
  • Establish Thought Leadership
  • Improve Efficiency
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Riskified Use-Cases and Business Priorities: Customer Satisfaction Data

Riskified's features include Fraud Detection, Dashboard, Personalization, etc. and Riskified support capabilities include Phone Support, AI Powered, Chat Support, etc. also Riskified analytics capabilities include Analytics, and Custom Reports.

Reviews

"...This helps out our response time to customers and our customer service relations. ...." Peer review by Talia A., Customer Service Manager, Apparel & Fashion

Peer review evidence (same sources as the product rating summary)

"...Any time I have a question I am able to reach out to the support team for help...." Peer review by Jessica L, Operations Lead, Food & Beverages
"...Account Managers provide regular feedback and communications...." Peer review by User
"...This helps out our response time to customers and our customer service relations. ...." Peer review by Talia A., Customer Service Manager, Apparel & Fashion

Riskified, Prisync, ShopBase, Rithum Marketing Solutions, Metrilo, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Riskified transforms shoppers into customers by providing a scalable solution. It adapts to evolving business needs across markets and product launches.

Popular Business Setting

for Riskified

Top Industries

  • Retail
  • Information Technology and Services
  • Apparel & Fashion

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Riskified is popular in Retail, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Small Business, and Enterprise.

Riskified Customer wins, Customer success stories, Case studies

How does Riskified address your Helpdesk Management Challenges?

How efficiently Does Riskified manage your Customer Feedback Management?

What makes Riskified ideal for Lifetime Value Management?

How does Riskified facilitate Rating And Review Management?

What makes Riskified ideal for Loyalty Management?

11 buyers and buying teams have used Cuspera to assess how well Riskified solved their E-Commerce Software needs. Cuspera uses 869 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

 

and ST Co., Ltd. - Ecommerce - Large

Japanese fashion platform “and ST“ Co., Ltd. Improves Authorization Rates by 15% and Reduces Fraud with Riskified

Tokyo, Japan

Japanese fashion platform "and ST" Co., Ltd. has partnered with Riskified to enhance its ecommerce operations by improving authorization rates by 15% and reducing fraud chargebacks to near zero. The ...collaboration leverages AI-driven fraud detection and operational support, streamlining payment processes and eliminating manual fraud reviews, thereby enhancing the customer checkout experience.

Read on →
 

Kogan.com - Ecommerce - Large

Kogan Increases Approval Rates and Improves Customer Experience with Riskified

Melbourne, Australia

Kogan.com, a leading Australian ecommerce company, has partnered with Riskified to enhance fraud prevention and policy abuse management. By leveraging Riskified's AI-powered solutions, Kogan achieved... over 98% approval rates, identified $1.5 million in annual savings, and improved customer experience. The collaboration enabled Kogan to reduce operational complexity and confidently approve more legitimate transactions.

Read on →
 

Rue Gilt Groupe integriert Riskified Identity Intelligence in seinen ...

Rue Gilt Groupe integrates Riskified's Identity Intelligence to enhance its fraud prevention capabilities.

Read on →

Kogan - Retail - Large

Melbourne, Australia

Riskified helped Kogan, a leading Australian ecommerce retailer, fight fraud and policy abuse. Kogan used Riskified’s Identity Engine and chargeback guarantee to identify fraudsters and reduce manual... chargeback work. Approval rates rose to over 98%. Kogan saved $1.5 million each year. Operational burden dropped, and more real customers could shop without friction.

Rue Gilt Groupe - Retail - Large

Boston, USA

Riskified helped Rue Gilt Groupe speed up order processing during busy seasons. Before, 20% of orders needed manual review, causing 2-3 day delays. With Riskified, approval rates went up and orders a...re now processed in seconds. This improved customer experience and increased customer lifetime value. Rue Gilt Groupe also kept its low chargeback rate while reducing manual work.

ラコステ ジャパン (Lacoste Japan) - Apparel & Fashion - Large

Tokyo, Japan

Riskified helped Lacoste Japan raise its authorization approval rate by 14%. The company cut chargeback amounts by 70%. Before, Lacoste Japan relied on manual fraud checks, which slowed operations an...d blocked good orders. With Riskified, they used machine learning to approve more real orders and block fraud. Now, 90% of Japanese card transactions are approved. The team spends less time on fraud and more on customer service and marketing.

Unlock your full growth potential with Riskified

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Riskified

What is Riskified used for?

Riskified is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Manage Risk by Helpdesk Management, Customer Feedback Management and Lifetime Value Management .

What are the top features of Riskified?

Fraud detection, Dashboard and Personalization are some of the top features of Riskified.

Who uses Riskified?

Riskified is used by Retail, Information Technology And Services and Apparel & Fashion among other industries.

What are Riskified alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Riskified.

Where is Riskified located?

Riskified is headquartered at 220 5th Ave, New York, US.
lightning

Peers used Riskified for helpdesk management and customer feedback management

Riskified Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5

Read Reviews (30)
Analytics

4.37/5

Read Reviews (72)
Custom Reports

4.02/5

Read Reviews (108)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5

Read Reviews (30)
Analytics

4.37/5

Read Reviews (72)
Custom Reports

4.02/5

Read Reviews (108)

Software Failure Risk Guidance

?

for Riskified

Overall Risk Meter

Low Medium High

Top Failure Risks for Riskified

Riskified News

Product

Riskified and Marqeta Partner to Sharpen Card Issuer Authorization ...

Riskified partners with Marqeta to integrate its pre-authorization risk intelligence into Marqeta's card issuing platform. This integration aims to enhance card issuer authorization decisions, reduce false declines, and improve transaction approval rates by providing enriched risk data from Riskified's global merchant network.

Awards

Riskified Named to the CNBC World's Top Fintech Companies 2026 List

Riskified has been recognized as one of CNBC's World's Top Fintech Companies for 2026 in the Payments category. This marks the second time Riskified has received this honor, highlighting its leadership in ecommerce fraud detection and risk intelligence. The recognition underscores Riskified's commitment to enhancing ecommerce growth through AI-powered risk management solutions.

Awards

Riskified Lands Spot on CNBC's Top Fintech List for Second Time

Riskified has been named to CNBC's World’s Top Fintech Companies 2026 list in the Payments category, marking its second recognition after 2024. This accolade highlights Riskified's role in AI-driven fraud detection for ecommerce, emphasizing its importance in combating online fraud and policy abuse.

Awards

Riskified Gets CNBC Spotlight as a Top Fintech in 2026

Riskified has been recognized by CNBC as one of the World's Top Fintech Companies in 2026, specifically in the Payments category. This acknowledgment highlights Riskified's role in providing fraud and risk intelligence tools that enhance ecommerce security and sales performance.

Riskified Profile

Company Name

Riskified

Company Website

https://www.riskified.com/

HQ Location

220 5th Ave, New York, US

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