Sitecore Search Overview

Reflektion delivers individualized content in real-time across key touchpoints to enhance customer engagement and increase revenue. Its AI-powered platform personalizes shopping experiences by predicting and responding to shopper preferences and intent.

Use Cases

Customers recommend Engagement Management, Merchandising, Social Media Analytics, as the business use cases that they have been most satisfied with while using Sitecore Search.

Other use cases:

  • Funnel Analysis
  • Products & Pricelist Management
  • Customer Feedback Management
  • Customise Loyalty Program
  • Digital Marketing
  • Helpdesk Management
  • Contacts History
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sitecore Search.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Brand Engagement
  • Grow Market Share
  • Increase Average Basket Value
  • Reduce Bounce
  • Improve Efficiency
  • Increase Customer Life Time Value
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Sitecore Search Use-Cases and Business Priorities: Customer Satisfaction Data

Sitecore Search works with different mediums / channels such as Website.

Sitecore Search's features include Personalization, Dashboard, Landing Page, etc. and Sitecore Search support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Sitecore Search analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We built the Reflektion Customer Engagement Platform in the cloud, so any marketing and merchandising manager, at every brand and retailer can deploy plug and play visitor experiences that drive behavior, realize the benefits of real self-learning AI and configure it all with clicks, not code and see the impact of it all with visual analytics and executive reports...." Peer review

Peer review evidence (same sources as the product rating summary)

"...To increase onsite engagement and revenue, Renegade Furniture has prioritized creating a fully connected shopper experience by identifying intent and reacting in real-time...." Renegade Furniture Leads the Furniture Personalization Path
"...all English language locales), or manage each location individually to provide consistent site merchandising. ..." Real-Time Digital Experience Platform
"...Determine the impact of your merchandising campaigns with our Customer Engagement Console s analytics dashboards, which allow you to capture core metrics and page results as well as page, widget, and variation performance...." Engage in Real-Time with Reflektion

Sitecore Search, Prisync, ShopBase, Rithum Marketing Solutions, Segment Customer Data Infrastructure, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sitecore Search

Top Industries

  • Retail
  • Apparel & Fashion
  • Sports

Popular in

  • Large Enterprise
  • Small Business
  • Enterprise

Sitecore Search is popular in Retail, Apparel & Fashion, and Sports and is widely used by Large Enterprise, Small Business, and Enterprise.

Sitecore Search Customer wins, Customer success stories, Case studies

How can Sitecore Search optimize your Engagement Management Workflow?

How does Sitecore Search facilitate Merchandising?

What Are the key features of Sitecore Search for Social Media Analytics?

What solutions does Sitecore Search provide for Funnel Analysis?

How can Sitecore Search enhance your Products & Pricelist Management process?

11 buyers and buying teams have used Cuspera to assess how well Sitecore Search solved their E-Commerce Software needs. Cuspera uses 1066 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

 

Emirates NBD - Banking - Large

Dubai, UAE

Sitecore helped Emirates NBD transform its More lifestyle app. The bank used Sitecore on Microsoft Azure to deliver hyper-personalized offers. Customers now get deals based on real-life transactions ...and preferences. The app saw over 30,000 downloads after launch. Emirates NBD improved customer loyalty and engagement with targeted rewards. The solution supports a simple, tailored shopping experience for users.

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Dine Brands Global - Retail - Large

Pasadena, USA

Sitecore helped Dine Brands Global upgrade online ordering for Applebee’s and IHOP. Before, Applebee’s had three separate sites and IHOP had no online ordering. Sitecore unified both brands on one pl...atform. Customers now order easily from any device. Applebee’s saw bounce rates drop 22% and sessions rise 31%. IHOP’s sessions grew 35% and bounce rates fell 7%. Both brands increased online sales and repeat customers.

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Low-cost airline (unnamed) - Airlines - Large

Sitecore CDP and Personalize helped a low-cost airline handle 10 million website visitors in one day. The new website increased conversions by 50% and click-through rates by 158%. The airline used au...dience segmentation, A/B testing, and urgent messaging to boost sales of ancillary services. The solution unified customer profiles across web, mobile, email, and social channels. Website updates are now faster and more cost-effective, helping the airline compete in a crowded market.

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Con Edison - Utilities - Very Large

New York, USA

Con Edison used Sitecore Experience Platform to connect legacy systems and deliver a personalized digital experience. They integrated their mobile app and website, enabling efficient campaigns and se...lf-service for customers. Engagement grew to an average of 477,000 interactions per week on personalized charts. Customer satisfaction rose, with NPS increasing by 10.3 points to +46.3. The project saved over $1 million since 2017 and retained nearly 95% of Rate Pilot Program customers.

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Sephora - Retail - Very Large

Paris, France

Sephora used Moosend to improve its email marketing. The company set up automated workflows to reduce cart abandonment and send targeted offers. Website visits increased by 5% after launching the new... strategy. Email open rates jumped from 17% to 40% with better segmentation. Customers now get more relevant content, which helps boost sales and engagement. Sephora plans to keep growing its email marketing with Moosend.

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A social housing group - Real Estate - Large

Sitecore helped a social housing group upgrade its digital platform. The new Sitecore-powered website and app led to a 30% rise in registrations and a 40% increase in online payments. The Trustpilot ...rating improved from 1.4 to 3.8 out of 5. Automated chat and self-service features reduced calls and boosted customer satisfaction. The group also saw significant cost savings and better operational efficiency.

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Frequently Asked Questions(FAQ)

for Sitecore Search

What is Sitecore Search?

Reflektion a Customer Engagement Platform that helps to deliver best-in-class, highly engaging, predictive, and individualized shopping experiences across all online to touchpoints. It helps to acquire customers, increase sales and revenue, and improve ROI.

Its AI-powered personalization platform listens to the behaviors of each shopper, utilizes artificial intelligence to calculate their preferences and intent, and then responds to every moment-to-moment interaction by displaying the most relevant content and products in real-time and across the digital touchpoints that matter most, including preview and site search, product recommendations, content personalization, category and landing pages, and email.

Reflektion’s features include turn site search into a personal shopper, hyper-personalize the customer journey, prioritize the most relevant products for each shopper on category pages, create and adjust personalized web or email content, and many more.

What is Sitecore Search used for?

Sitecore Search is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Merchandising and Social Media Analytics .

What are the top features of Sitecore Search?

Personalization, Dashboard and Landing page are some of the top features of Sitecore Search.

Who uses Sitecore Search?

Sitecore Search is used by Retail, Apparel & Fashion and Sports among other industries.

What are Sitecore Search alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Segment Customer Data Infrastructure are popular alternatives for Sitecore Search.

Where is Sitecore Search located?

Sitecore Search is headquartered at 101 California Street, Suite 1600, San Francisco, CA, 94111.
lightning

Peers used Sitecore Search for engagement management and merchandising

Sitecore Search Competitors

Sitecore Search Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.81/5 ★

Read Reviews (86)
Analytics

4.80/5 ★

Read Reviews (91)
Custom Reports

4.68/5 ★

Read Reviews (123)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.81/5 ★

Read Reviews (86)
Analytics

4.80/5 ★

Read Reviews (91)
Custom Reports

4.68/5 ★

Read Reviews (123)

Software Failure Risk Guidance

?

for Sitecore Search

Overall Risk Meter

Low Medium High

Top Failure Risks for Sitecore Search

Sitecore News

Executive

Sitecore picks Mohammed AlThaher as Regional Vice President for Middle East and Africa

Sitecore has appointed Mohammed AlThaher as Regional Vice President for the Middle East and Africa. AlThaher will focus on accelerating growth, expanding channel partnerships, and promoting Sitecore's solutions for content management and marketing in the region.

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Partnership

Sitecore Taps Leading Digital Agency Americaneagle.com to Strengthen Managed Cloud Offering

Sitecore has partnered with Americaneagle.com to enhance its Managed Cloud Infrastructure for hosting On-Premise software. Americaneagle.com will provide operational support, ensuring platform availability and a seamless customer experience. This collaboration aims to improve service delivery and reliability for Sitecore's Managed Cloud customers, including United Airlines, which has seen a 90% reduction in critical ticket alerts.

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Partnership

Sitecore Taps Leading Digital Agency Americaneagle.com to Strengthen Managed Cloud Offering

Sitecore has enhanced its Managed Cloud Infrastructure by partnering with Americaneagle.com, a Sitecore Platinum Partner. This collaboration aims to improve operational support for Sitecore's Managed Cloud, ensuring platform reliability and performance. Americaneagle.com will provide expertise in managing complex environments, benefiting clients like United Airlines by significantly reducing critical ticket alerts.

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Awards

Sitecore Leads Gartner Magic QuadrantTM for Content Marketing Platforms

Sitecore has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Content Marketing Platforms, noted for its comprehensive vision and execution. This recognition highlights Sitecore's AI-driven platform, which integrates digital asset management and content operations, enabling enterprises to efficiently manage and distribute content across channels. Sitecore's approach emphasizes governance and scalability, supported by a global community of developers and partners.

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Sitecore Profile

Company Name

Sitecore

Company Website

https://www.sitecore.com/

Year Founded

2001

HQ Location

101 California Street, Suite 1600, San Francisco, CA, 94111

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE