Comparison Summary
This comparison report of RaiseATicket vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 2285 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing RaiseATicket and BMC Helix ITSM
RaiseATicket, BMC Helix ITSM, teamwork desk, osTicket, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
RaiseATicket covers Helpdesk Management, Engagement Management, Training & Onboarding, Knowledge Management with User Generated Content, etc.
BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer experiences are managed better with Raiseaticket....
BMC Helix ITSM Capabilities - BMC Software
Financials
Business Need
Total Processes
(we found evidences for)
26
35
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve stakeholder relations
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Build brand awareness
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Increase sales & revenue
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Improve internal communications
- See 3 more
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Scale best practices
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Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Launch new products
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Improve visibility
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Improve ROI
- See 5 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
