Qualaroo vs. GoSurvey: Customer Feedback Management Solution Comparison 2025

Overview: Qualaroo and GoSurvey as Customer Feedback Management Category solutions.

Qualaroo excels in assisting large enterprises by focusing on improving customer satisfaction and acquiring customers through advanced analytics and integration features. GoSurvey, while serving a similar enterprise clientele, shines in offline and trade show data capture, making it ideal for industries like Food & Beverages and research. Both products facilitate feedback collection and social media engagement but cater to different operational environments and marketing channels.

Qualaroo: Qualaroo simplifies user feedback collection through surveys. Signup today for actionable UX insights from customers.

GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.

Qualaroo and GoSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Qualaroo is adept at collecting feedback and measuring net promoter scores. It also supports engaging conversational surveys and social media management. It's perfect for users keen on capturing holistic feedback across various platforms. read more →

GoSurvey focuses on collecting feedback and social media analytics. Its strength is in engaging and following up with customers directly and supporting market research efforts effectively. read more →

Business Goals

Qualaroo helps improve customer satisfaction and acquire new customers. It also aids in increasing sales and enhancing brand engagement, aligning well with businesses aiming for growth. read more →

GoSurvey contributes to improving customer satisfaction. It supports customer acquisition and aims to grow market share, appealing to businesses looking to expand presence. read more →

Core Features

Key features of Qualaroo include powerful analytics, custom reports, and compliance integration, making data-driven decision-making straightforward. It offers robust security and AI-powered tools to enhance user experience. read more →

GoSurvey offers features like analytics, data import, and custom reports. Its security and privacy emphasis ensures safe operations, beneficial for industries like research. read more →

Vendor Support

Qualaroo provides 24/7 support, with additional channels like email and chat support to assist users at any time. Training and onboarding ensure users are well-prepared. read more →

GoSurvey offers continuous 24/7 support, with phone and minimal email and chat options. It’s tailored to meet continuous support demands efficiently. read more →

User Segments and Industries

Qualaroo predominantly serves large enterprises and is popular in IT and computer software industries. This makes it suitable for tech-centric environments focusing on data security and integration. read more →

GoSurvey is favored by enterprise-scale users in industries like Food & Beverages and research. Its focus on offline data collection suits environments with on-ground customer interactions. read more →

Operational Alignment

Qualaroo fits smoothly into operations of large enterprise environments by supporting website and email-based channels. It suits large-scale feedback collection processes. read more →

GoSurvey aligns with offline operations and trade show environments. Its design caters to capturing spontaneous customer feedback effectively. read more →