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Compare Pure Chat vs LiveHelpNow

Comparison Summary

For Pure Chat vs LiveHelpNow comparison, Our AI algorithm looked at 3115 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pure Chat and LiveHelpNow to solve their respective business needs.

Pros and cons of Pure Chat and LiveHelpNow

Pure Chat is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as LiveHelpNow is focused towards Helpdesk Management with Chat and Engagement Management with Social Media .

logo Pure Chat

Focus area

Software Failure Risk

  • low

logo LiveHelpNow

Focus area

LiveHelpNow is better than Pure Chat for

Software Failure Risk

  • low

About

Pure Chat: 100% Free Live Chat Software for Businesses

LiveHelpNow -Fully integrated customer service suite....

Age

2012

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

43

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


generation of new leads


lifetime value management


customer feedback management

measuring customer satisfaction



sales document management

contract management


conversion management



social media management

social media analytics


rating and review management



subscription management




campaign management



lead qualification

lead qualification: technographic



training & onboarding


knowledge management


sales call management


workflow management


track program performance


loyalty management

track program performance


business development


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve ROI

  • See 4 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Increase sales & revenue

  • Improve stakeholder relations

  • See 5 more

Top Channels

Channels Used

  • chat

  • phone calls

  • e-mail

  • social media

  • website

  • Twitter

  • user generated content

  • text SMS

  • blogs

  • video

  • billboards

  • out of home

  • offline

  • promotions

  • omnichannel

  • point of sale

  • events

  • trade shows

  • mobile

  • mobile app

  • Facebook

  • See 18 more
  • chat

  • phone calls

  • e-mail

  • social media

  • website

  • Twitter

  • user generated content

  • text SMS

  • blogs

  • video

  • billboards

  • out of home

  • offline

  • promotions

  • omnichannel

  • point of sale

  • events

  • trade shows

  • mobile

  • mobile app

  • Facebook

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting