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Compare PlayVox vs XCALLY

Failure Risk Guidance Security Report ?

Failure Risk for PlayVox medium Failure Risk for XCALLY low
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Comparison Summary

For PlayVox vs XCALLY comparison, Our AI algorithm looked at 1285 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using PlayVox and XCALLY to solve their respective business needs.

Pros and cons of PlayVox and XCALLY

PlayVox is more suited to businesses that require Coaching and Communication Management with Phone Calls where as XCALLY is focused towards Touchpoint Management with Mobile and Channel Management with Mobile .

Both PlayVox and XCALLY are Contact Center Software software, peers recommend PlayVox for coaching where as XCALLY is more known for touchpoint management and channel management .

logo PlayVox

Focus area

PlayVox is better than XCALLY for

Software Failure Risk

  • medium

logo XCALLY

Focus area

XCALLY is better than PlayVox for

Software Failure Risk

  • low

About

Playvox | Customer Service Quality Assurance Software

XCALLY Omnichannel Contact Center Software - Asterisk ...

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

33

25

Total Goals
(we found evidences for)

6

1

Top Processes

Evidences indicate better relative satisfaction

coaching

Read Reviews (49)

Read Reviews (0)

communication management

Read Reviews (38)

Read Reviews (11)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (5)

engagement management

Read Reviews (32)

Read Reviews (18)

engaging and following up

Read Reviews (8)

Read Reviews (5)

helpdesk management

Read Reviews (21)

Read Reviews (64)

customer feedback management

Read Reviews (16)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (12)

Read Reviews (6)

measuring net promoter score

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (13)

Read Reviews (3)

performance management

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (8)

social media analytics

Read Reviews (5)

Read Reviews (3)

loyalty management

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (15)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (1)

motivation management

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (2)

Read Reviews (17)

products & pricelist management

Read Reviews (1)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (81)

channel management

Read Reviews (0)

Read Reviews (75)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve internal communications

  • Increase sales & revenue

  • Grow market share

  • Improve ROI

  • See 3 more

  • Improve efficiency

Top Channels

Channels Used

  • phone calls

  • mobile

  • chat

  • e-mail

  • text SMS

  • mobile app

  • omnichannel

  • social media

  • Twitter

  • Instagram

  • Facebook

  • offline

  • on premises

  • See 10 more

  • phone calls

  • mobile

  • chat

  • e-mail

  • text SMS

  • mobile app

  • omnichannel

  • social media

  • Twitter

  • Instagram

  • Facebook

  • offline

  • on premises

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting