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Compare PlayVox vs Opus Contact Center

Failure Risk Guidance Security Report ?

Failure Risk for PlayVox medium Failure Risk for Opus Contact Center medium
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Comparison Summary

For PlayVox vs Opus Contact Center comparison, Our AI algorithm looked at 1165 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using PlayVox and Opus Contact Center to solve their respective business needs.

Pros and cons of PlayVox and Opus Contact Center

PlayVox is more suited to businesses that require Coaching and Communication Management with Phone Calls where as Opus Contact Center is focused towards Sales Call Management with Phone Calls and Communication Management with Phone Calls .

Both PlayVox and Opus Contact Center are Contact Center Software software, peers recommend PlayVox for helpdesk management and coaching where as Opus Contact Center is more known for sales call management and call recording .

logo PlayVox

Focus area

PlayVox is better than Opus Contact Center for

Software Failure Risk

  • medium

logo Opus Contact Center

Focus area

Opus Contact Center is better than PlayVox for

Software Failure Risk

  • medium

About

Playvox | Customer Service Quality Assurance Software

Contact Centre Solutions - opustech.co.uk

Financials

SERIES A

NA

Business Need

Total Processes
(we found evidences for)

33

32

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction

coaching

Read Reviews (49)

Read Reviews (0)

communication management

Read Reviews (38)

Read Reviews (40)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (3)

engagement management

Read Reviews (32)

Read Reviews (11)

engaging and following up

Read Reviews (8)

Read Reviews (6)

helpdesk management

Read Reviews (21)

Read Reviews (0)

customer feedback management

Read Reviews (16)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (12)

Read Reviews (1)

measuring net promoter score

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (13)

Read Reviews (0)

performance management

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (6)

social media analytics

Read Reviews (5)

Read Reviews (6)

loyalty management

Read Reviews (3)

Read Reviews (1)

sales call management

Read Reviews (3)

Read Reviews (46)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (2)

motivation management

Read Reviews (2)

Read Reviews (2)

contact list management

Read Reviews (2)

Read Reviews (1)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve internal communications

  • Increase sales & revenue

  • Grow market share

  • Improve ROI

  • See 3 more

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Manage risk

  • Scale best practices

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • omnichannel

  • offline

  • on premises

  • chat

  • video

  • events

  • trade shows

  • user generated content

  • blogs

  • text SMS

  • See 10 more

  • phone calls

  • e-mail

  • mobile

  • omnichannel

  • offline

  • on premises

  • chat

  • video

  • events

  • trade shows

  • user generated content

  • blogs

  • text SMS

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting