Comparison Summary
This comparison report of OTRS vs. Mojo Helpdesk is based on a specific set of business needs and context. The comparison uses 2354 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing OTRS and Mojo Helpdesk
OTRS, Mojo Helpdesk, Azuredesk, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OTRS covers Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
Mojo Helpdesk focuses on Helpdesk Management, Workflow Management, Knowledge Management, Customer Feedback Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Ticket System and Helpdesk Software | OTRS
Mojo Helpdesk: Help Desk Software and Ticket Tracking
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
39
26
Total Goals
(we found evidences for)
7
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve efficiency
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Manage risk
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Enter new markets internationally or locally
- See 4 more
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Enhance customer relationships
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Improve visibility
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Improve efficiency
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Build brand awareness
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Scale best practices
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Acquire customers
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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on premises
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website
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point of sale
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support groups
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mobile
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video
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user generated content
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blogs
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social media
- See 9 more
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e-mail
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phone calls
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offline
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on premises
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website
-
point of sale
-
support groups
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mobile
-
video
-
user generated content
-
blogs
-
social media
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
