Comparison Summary
This comparison report of OTRS vs. Jira Service Management is based on a specific set of business needs and context. The comparison uses 2118 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing OTRS and Jira Service Management
OTRS, Jira Service Management, Azuredesk, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OTRS covers Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
Jira Service Management focuses on Helpdesk Management, Workflow Management, Collaboration, Training & Onboarding, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Jira Service Management
Focus area
Jira Service Management is better than OTRS for
Software Failure Risk
About
Ticket System and Helpdesk Software | OTRS
Jira Service Management | flexible, collaborative ITSM solution...
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
39
38
Total Goals
(we found evidences for)
7
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve efficiency
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Manage risk
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Enter new markets internationally or locally
- See 4 more
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Enhance customer relationships
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Improve internal communications
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Improve efficiency
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Acquire customers
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Manage risk
-
Scale best practices
-
Improve ROI
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Launch new products
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Grow market share
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Build brand awareness
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Improve visibility
- See 8 more
Top Channels
Channels Used
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chat
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user generated content
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blogs
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e-mail
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offline
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Slack
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promotions
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website
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mobile
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events
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trade shows
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video
-
review sites
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Amazon
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point of sale
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on premises
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mobile app
- See 14 more
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chat
-
user generated content
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blogs
-
e-mail
-
offline
-
Slack
-
promotions
-
website
-
mobile
-
events
-
trade shows
-
video
-
review sites
-
Amazon
-
point of sale
-
on premises
-
mobile app
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
