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Olark vs Customer Thermometer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Olark low Failure Risk for Customer Thermometer low
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Comparison Summary

This comparison report of Olark vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 5774 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Olark and Customer Thermometer

Olark, Userlike, SnapEngage, etc., belong to a category of solutions that help Live Chat, whereas Customer Thermometer, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.

"Whereas with Olark, [one of my properties] has had at least 10 to 15 leases who we’ve captured strictly from us messaging them on Olark when they come to our website. In my opinion, and company-wide, we see this as a huge success. " - Justin Stone

"It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it o...n to our field team, so that they know where to target next. " - Matt Gould

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Olark

Focus area

Olark is better than Customer Thermometer for

Software Failure Risk

  • low

logo Customer Thermometer

Focus area

Customer Thermometer is better than Olark for

Software Failure Risk

  • low

About

Olark: Live Chat Software for Sales and Customer Support

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Age

2008

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

65

46

Total Goals
(we found evidences for)

11

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (240)

Read Reviews (57)

engaging and following up

Read Reviews (160)

Read Reviews (42)

helpdesk management

Read Reviews (80)

Read Reviews (75)

communication management

Read Reviews (64)

Read Reviews (27)

sending & publishing communications

Read Reviews (40)

Read Reviews (27)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (36)

Read Reviews (300)

measuring customer satisfaction

Read Reviews (25)

Read Reviews (52)

collaboration

Read Reviews (35)

Read Reviews (0)

contact list management

Read Reviews (35)

Read Reviews (21)

creating contact list

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (27)

Read Reviews (1)

training & onboarding

Read Reviews (20)

Read Reviews (4)

workflow management

Read Reviews (18)

Read Reviews (1)

social media management

Read Reviews (9)

Read Reviews (9)

social media analytics

Read Reviews (4)

Read Reviews (5)

engaging on social media

Read Reviews (3)

Read Reviews (3)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (7)

Read Reviews (0)

creating knowledge base

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (22)

loyalty management

Read Reviews (3)

Read Reviews (3)

identify target customers

Read Reviews (3)

Read Reviews (2)

touchpoint management

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (1)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

account management

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

content publishing

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (18)

proposal & quote management

Read Reviews (2)

Read Reviews (2)

channel management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (8)

relationship management

Read Reviews (0)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (9)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Build brand awareness

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting