Odoo CRM vs. SalesNOW: Comparing Best CRM Solutions 2026

Overview: Odoo CRM and SalesNOW as CRM Category solutions.

Odoo CRM excels in supporting enterprise-level operations with strong integrations, while SalesNOW focuses on efficiency with its campaign management and sales features. Odoo CRM provides rich analytics and extensive customer support, making it suitable for large enterprises in tech and retail. In contrast, SalesNOW targets industrial sectors, offering robust sales document and campaign management features, tailored to manufacturing and construction industries.

Odoo CRM: Odoo-CRM is the leading open-source CRM software designed for modern businesses. It offers both cloud and on-premise deployment options.

SalesNOW: SalesNOW is a mobile CRM solution providing real-time access to customer information and sales performance insights. Its features include contact management, sales forecasting, and email marketing.

Top use cases: Odoo CRM vs SalesNOW

Use cases tied to Odoo CRM and SalesNOW from verified data sources. Click any use case for supporting evidences.

Odoo CRM SalesNOW

Top Capabilities: Odoo CRM vs SalesNOW

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Odoo CRM
Shared
SalesNOW
Shared by both · Topics
Odoo CRM only
SalesNOW only

Deployed Industries: Odoo CRM vs SalesNOW

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Odoo CRM
Shared
SalesNOW
Shared by both · Industries
Odoo CRM only
SalesNOW only

Deployed Market Segments: Odoo CRM vs SalesNOW

Share of peer evidence by company size for Odoo CRM and SalesNOW. Each product segments add up to 100%. Click any segment for supporting evidence.

Odoo CRM 100%
SalesNOW 100%
Odoo CRM SalesNOW
Key Capabilities Supported Odoo CRM supports sales document management and proposal management, enhancing workflow efficiency and customer interactions. → SalesNOW excels in sales document management and campaign management, improving engagement and lead tracking. →
Business Goals Odoo CRM aims to increase sales and revenue while enhancing customer relationships, aligning with enterprise growth demands. → SalesNOW focuses on enhancing customer relationships and increasing revenue, catering to market expansion and communication improvement. →
Core Features Odoo CRM offers strong data export capabilities and custom reports, supported by comprehensive integration and privacy features. → SalesNOW features robust data import and export options, with comprehensive custom reporting, ensuring secure data handling. →
Vendor Support Odoo CRM provides 24/7 support via phone, chat, and email, ensuring user assistance whenever required. → SalesNOW offers 24/7 support focused on phone and email communication, accommodating different user needs. →
Segments and Industries Odoo CRM is popular among large enterprises, particularly in tech and retail sectors. → SalesNOW is preferred by large enterprises and those in construction and manufacturing industries. →
Operational Alignment Odoo CRM integrates smoothly into large enterprises, supporting complex operational requirements. → SalesNOW fits operations in industrial settings, enhancing sales processes and coordination. →
lightning

Applying your context and needs changes the comparison

Odoo CRM and SalesNOW: Best activities based on customer satisfaction

Odoo CRM in Action: Unique Activities

How does Odoo CRM address your Sales Document Management Challenges?
Odoo CRM streamlines sales document management, eliminating the need for multiple applications. nThis simplifies processes by integrating quotes, orders, invoices, and contracts into one system. nHowever, Odoo CRM requires users to generate a quotation before creating an invoice.
"...of all kinds of tasks within a business, has features and functions of MRP, online commerce, personnel management, contracting, is a system that complements all the administrative needs that are in a company, and everything in the cloud, no need to install on the PC, also is a tool that is always being updated, and one can find almost any administrative tool for all the users you need, and updated for the changing world in which we live, and especially in business, that every day you find something new, and you will always need a new tool to use to improve your work, and in this application you will find it...." Peer review by Vivian H. G, Administrator
How does Odoo CRM facilitate Helpdesk Management?
Odoo Helpdesk integrates customer support with other business operations, enabling seamless communication and data sharing. The application facilitates efficient ticket management, issue tracking, and resolution, improving customer service responsiveness. However, the email interface for Helpdesk could be enhanced.
"...I am able to have CRM/Sales/Purchasing/Human Resources/E-commerce/Help Desk/Accounting and more all under one platform...." Peer review by Raymond C, CEO, Information Technology and Services
How does Odoo CRM address your Workflow Management Challenges?
Odoo CRM offers workflow management capabilities that allow users to customize the flow of work. Users can create, adapt, and control workflows for tasks like marketing campaigns, order fulfillment, and sales processes. Odoo CRM is well-suited for smaller companies with simpler workflows, but may require significant customization for larger businesses with complex processes.
"...I suggested a bit of pre-planning by mapping out a workflow process of each department prior to requesting a demo...." Peer review by Administrator
What makes Odoo CRM ideal for Training & Onboarding?
Odoo provides training and onboarding capabilities for users and developers. The platform offers a variety of training materials, including documentation, online courses, and in-person workshops. Odoo also allows users to customize the software to meet their specific needs by developing new modules. However, a limitation of Odoo is that finding comprehensive training materials and qualified instructors can be difficult in some regions.
"...I found OpenERP(Now Odoo) and give it as an R&D project for my team to learn...." Peer review by Anoop M., President & CEO
What benefits does Odoo CRM offer for Communication Management?
Odoo CRM helps businesses manage customer communications by tracking contacts, calls, emails, and messages. It offers features like automated email/SMS reminders and the ability to track customer interactions throughout the sales process. However, some features, such as promotional coupons, are not available in all modules.
"...During the work it is convenient to discuss working moments by sending messages. ...." Peer review by Evgeny F., Chief Financial Officer, Computer Software

SalesNOW in Action: Unique Activities

How can SalesNOW enhance your Campaign Management process?
SalesNOW facilitates campaign management by enabling businesses to create targeted marketing programs. The platform integrates with industry-leading email marketing programs, allowing for seamless communication with customers. SalesNOW provides tools for tracking campaign effectiveness, measuring results, and associating leads and deals with specific campaigns.
"...To make this communication process easy, you need the perfect harmony between SalesNOW and industry leading email marketing programs...." SalesNOW Marketing Enhance Your Marketing Efforts
What solutions does SalesNOW provide for Contact List Management?
SalesNOW enables users to organize and manage contacts, including customers, leads, deals, and cases. nThe platform allows for centralized access to contact information and integrates with mobile devices, updating contact lists and calendars automatically. nSalesNOW provides a comprehensive view of contact interactions, including notes, call logs, and emails, facilitating relationship management.
"...Helps us to organize contacts and the customer service is always fast and friendly...." Peer review by Darci P., Transaction Coordinator, Real Estate
How efficiently Does SalesNOW manage your Engagement Management?
The system facilitates follow-up management by scheduling calls, meetings, and tasks. It automatically assigns and tracks follow-up activities. Sales representatives can also easily reassign leads or deals for follow-up.
"...Reports are easily ran and notes can be followed up on easily...." Peer review by Denise Summers, Manufacturing
What benefits does SalesNOW offer for Lead Tracking?
SalesNOW offers a comprehensive lead tracking system. The system captures and tracks leads from various sources, enabling businesses to monitor their progress throughout the sales funnel. This functionality allows companies to gain insights into lead performance, shorten sales cycles, and optimize their sales efforts.
"...Ease to Use Easy to Navigate Ability to Track from Prospect to Sale & from Sale through Installation/Project Completion Customized Notifications Customized Reporting Cost-Effective - Great Value . ...." Peer review by Mike B., President, Mechanical or Industrial Engineering

Integrations

Ecosystem partners each product commonly connects with.

Odoo CRM

Pipedrive
4.5
Slack
4.7

News

Latest Odoo CRM news

Hidden Brains Launches datumsAI for Odoo to Drive Smarter, AI-Powered Enterprise Operations

Hidden Brains launched datumsAI for Odoo, an AI-powered intelligence layer that transforms ERP data into actionable insights. This integration enhances Odoo's capabilities by providing conversational business intelligence, KPI dashboards, and cross-functional insights, enabling users to efficiently access and analyze business data for informed decision-making.

08/09/2026 - source