Microsoft Teams and Google Hangouts, An In-Depth Comparison 2026

Comparison Summary

Microsoft Teams: Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Google Hangouts: Google Hangouts is a Web Collaboration software for messaging, voice, and video calls. Features include instant messaging, HD video calls, group conferencing, and built-in screen sharing.

This comparison report of Microsoft Teams vs. Google Hangouts is based on a specific set of business needs and context. The comparison uses 102183 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Microsoft Teams and Google Hangouts

Microsoft Teams, Slack, Yammer, etc., belong to a category of solutions that help Team Collaboration, whereas Google Hangouts, GoTo Meeting, Cisco Webex, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Microsoft Teams covers Collaboration with Offline, Conference Call Management with Offline, Communication Management with E-Mail, Content Management with Chat, etc.

Google Hangouts focuses on Collaboration with Video, Conference Call Management with Offline, Communication Management with Phone Calls, Content Management with Video, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Microsoft Teams and Google Hangouts: Best activities based on customer satisfaction


Microsoft Teams in Action: Unique Activities

Why is Microsoft Teams the best choice for Collaboration?
Microsoft Teams facilitates collaboration through various features, including video and voice conferencing, chat, file sharing, screen sharing, and screen control. nTeams integrates file collaboration directly, improving upon the functionality of its predecessor, Skype for Business. nWhile Teams offers robust collaboration capabilities, limitations exist, such as occasional video conferencing slowdowns requiring application restarts.
"...This application does the whole shebang, encrypted chatting, VoIP phone integration (where available), screen sharing,..." Peer review by Christopher J., IT Consultant, Information Technology and Services
How can Microsoft Teams enhance your Conference Call Management process?
Microsoft Teams supports conference calls, video conferencing, and screen sharing. Users can communicate through individual and group chats. The platform has limited functionality for recording calls without the knowledge of all participants.
"...I recommend Skype for doing conference calls or business meetings because it's a totally reliable software or tool to use...." Peer review by Katherine Anne O, Associate Software Engineer, Information Technology and Services
How can Microsoft Teams optimize your Communication Management Workflow?
Microsoft Teams provides a comprehensive communication platform that integrates chat, voice calls, video conferencing, and email notification. It allows for seamless communication regardless of user availability and offers the ability to share content during meetings. One limitation is that the text message character limit can be restrictive for longer messages.
"...I love that I can quickly communicate with my colleagues, rather than sending an email...." Peer review by Angela A., Graphic Designer, Marketing and Advertising
How can Microsoft Teams optimize your Content Management Workflow?
Microsoft Teams offers a centralized location for communication, collaboration, and content sharing within teams. nUsers can share documents, files, and other content within the platform, reducing email volume and facilitating remote collaboration.nHowever, Teams' content sharing capabilities are limited by its inability to share with external users without an Office 365 account.
"...Skype also support screen sharing feature and content sharing facility which make it best...." Peer review by Verified Reviewer, Information Technology and Services
What benefits does Microsoft Teams offer for Sales Call Management?
Microsoft Teams streamlines sales call management by providing features like scheduling, instant messaging, screen sharing, and call recording. These features are integrated with Outlook for seamless scheduling and communication. However, Teams lacks basic features such as mobile calling and free call recording, which may limit its functionality for some users.
"...I love that the platform allowed for chatting, scheduling meetings and accessing files uploaded by the organizer...." Peer review by Lisa M, Course Manager

Google Hangouts in Action: Unique Activities

How efficiently Does Google Hangouts manage your Sales Document Management?
Google Hangouts enables users to communicate with others, share documents, images, videos, and files securely within a web browser. Users can collaborate on documents in real time and record Hangouts for future reference. However, document sharing capabilities within Hangouts are limited.
"...Use Google Hangout to host video meetings and share documents quickly and easily. . ...." Peer review by Paul N., Student Pastor, Religious Institutions

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction



conference call management


communication management

sending & publishing communications

tracking & monitoring communications


sales call management

call transcription


content publishing

searching for content


sales document management

proposal & quote management

contract management


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


contact list management

creating contact list




products & pricelist management


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account


knowledge management

creating knowledge base





competitive intelligence


sales review & feedback


generation of new leads



customer feedback management

measuring customer satisfaction


courses & assessment

create learning path

track learning progress


campaign management


business development


license management


conversion management


calendar management


lead qualification

lead qualification: technographic

lead qualification: demographic


touchpoint management


channel management


talk track creation


trade show marketing


community building


rating and review management


subscription management





bundling of products



membership management





performance management



relationship management



distribution management


opportunity management


loyalty management

identify target customers

customise loyalty program


customer case management


follower management



lifetime value management




category management



revenue cycle management


international marketing




account management


social media marketing



advocacy management


discount management


promotion management



personalized marketing


Top Goals

Goals Achieved

  • Improve internal communications

  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Improve stakeholder relations

  • Improve efficiency

  • Improve ROI

  • Improve digital and social presence

  • Increase sales & revenue

  • Grow market share

  • Improve visibility

  • Establish thought leadership

  • Manage risk

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve brand engagement

  • Improve navigation

  • Build brand awareness

  • Shorten ramp up time

  • Increase customer life time value

  • See 18 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Improve digital and social presence

  • Improve stakeholder relations

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • See 15 more

Business Setting

Microsoft Teams Google Hangouts
Peer score 4.4 4.5
Peer insights 83939 18244
Top industries
Information Technology And Services 16.0%
Computer Software 10.0%
Education 9.0%
Education 13.0%
Computer Software 11.0%
Information Technology And Services 10.0%
SMB and Mid-Market 55.0% 73.0%
Enterprise 45.0% 27.0%
Pricing Microsoft Teams

News

Latest Microsoft Teams news

Microsoft sets October 7 Windows and Surface event with Nvidia CEO

Microsoft will host a Windows and Surface event on October 7 in San Francisco, featuring Nvidia CEO Jensen Huang. The event will focus on local AI, Windows, Nvidia RTX Spark, Surface, and the PC ecosystem. Nvidia's RTX Spark, a system-on-chip for AI workloads, will be highlighted, showcasing its integration with Microsoft's Surface Laptop Ultra.

15/09/2026 - source

Latest Google Hangouts news

Nvidia, Google and Emerald AI launch flexible data center consortium

Nvidia, Google, and Emerald AI have formed the AI Energy Management Alliance to promote flexible data centers. This consortium aims to develop best practices for reducing power draw during grid strain and standardize metrics for power optimization. Google contributes demand response technologies, while Nvidia and Emerald AI collaborate on a power-flexible AI data center in Virginia.

16/09/2026 - source