Comparison Summary
This comparison report of LogMeIn Rescue vs. OTRS is based on a specific set of business needs and context. The comparison uses 2765 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LogMeIn Rescue and OTRS
LogMeIn Rescue, OTRS, GoTo Resolve, Web+Center, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LogMeIn Rescue covers Helpdesk Management, Collaboration, Engagement Management with Chat, Conference Call Management with Offline, etc.
OTRS focuses on Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LogMeIn Remote Access | Secure Remote Desktop Software
Ticket System and Helpdesk Software | OTRS
Age
2003
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
33
39
Total Goals
(we found evidences for)
5
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve visibility
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Improve ROI
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Improve internal communications
- See 2 more
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve efficiency
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Manage risk
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Enter new markets internationally or locally
- See 4 more
Top Channels
Channels Used
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e-mail
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display advertisement
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phone calls
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chat
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website
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user generated content
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blogs
- See 4 more
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e-mail
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display advertisement
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phone calls
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chat
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website
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user generated content
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blogs
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
