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Liveperson LiveEngage vs inSided community: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Liveperson LiveEngage vs. inSided community is based on a specific set of business needs and context. The comparison uses 1611 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Liveperson LiveEngage and inSided community

Liveperson LiveEngage, Pure Chat, Tawk.to, etc., belong to a category of solutions that help Live Chat, whereas inSided community, Khoros Communities, Vanilla Forums, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Liveperson LiveEngage covers Engagement Management with Chat, Contact List Management with Chat, Helpdesk Management with Chat, Customer Feedback Management with Chat, etc.

inSided community focuses on Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Liveperson LiveEngage

Focus area

Software Failure Risk

  • medium

logo inSided community

Focus area

Software Failure Risk

  • medium

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Central platform for engagement amongst customers in different categories

Age

1995

2011

Financials

IPO

SERIES E

Business Need

Total Processes
(we found evidences for)

41

40

Total Goals
(we found evidences for)

8

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management


helpdesk management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


social media management

social media analytics

managing social media account


knowledge management


sales document management

proposal & quote management


generation of new leads


campaign management


lifetime value management



training & onboarding


lead qualification


products & pricelist management



content management


workflow management


follower management


community building


competitive intelligence


loyalty management


rating and review management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Improve internal communications

  • Build brand awareness

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Increase customer life time value

  • See 7 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • phone calls

  • mobile

  • social media

  • offline

  • website

  • e-mail

  • newsletter

  • mass media

  • on premises

  • radio

  • television

  • promotions

  • point of sale

  • See 12 more
  • user generated content

  • blogs

  • phone calls

  • mobile

  • social media

  • offline

  • website

  • e-mail

  • newsletter

  • mass media

  • on premises

  • radio

  • television

  • promotions

  • point of sale

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting