Overview: Khoros Platform and Genesys Cloud EX as Customer Experience Management Category solutions.

Khoros Platform: Khoros-platform offers a digital customer engagement solution for enterprises to connect with customers seamlessly. A demo can be requested to experience its features across important channels.

Genesys Cloud EX: Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.

Khoros Platform and Genesys Cloud EX: Best activities based on customer satisfaction

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Applying your context and needs changes the comparison

Khoros Platform in Action: Unique Use Cases

What benefits does Khoros Platform offer for Engagement Management?

How efficiently Does Khoros Platform manage your Community Building?

How can Khoros Platform enhance your Training & Onboarding process?

Genesys Cloud EX in Action: Unique Use Cases

How can Genesys Cloud EX enhance your Customer Feedback Management process?

What benefits does Genesys Cloud EX offer for Contact List Management?

What makes Genesys Cloud EX ideal for Collaboration?

News

Latest Khoros Platform news

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.

14/04/2026 - source

Latest Genesys Cloud EX news

Genesys Chief Product Officer Olivier Jouve to Retire and Join Board of ...

Genesys announced the retirement of Chief Product Officer Olivier Jouve, who will join the Board of Managers. Glenn Nethercutt is promoted to Executive Vice President and CTO, while Mike Szilagyi becomes General Manager, SVP, Head of Product. These changes are part of a planned leadership transition to advance Genesys' AI strategy.

14/06/2026 - source