Comparison Summary
This comparison report of Khoros Platform vs. Twilio Programmable Voice is based on a specific set of business needs and context. The comparison uses 1310 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Khoros Platform and Twilio Programmable Voice
Khoros Platform, and Twilio Programmable Voice belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Khoros Platform covers Engagement Management, Community Building with Website, Training & Onboarding with User Generated Content, Customer Feedback Management, etc.
Twilio Programmable Voice focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Conference Call Management with Offline, Engagement Management with Phone Calls, etc.
"Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. " - Kriti Kapoor
"The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. " - Gene Schriver
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Twilio Programmable Voice
Focus area
Twilio Programmable Voice is better than Khoros Platform for
Software Failure Risk
About
AI-powered platform for digital customer engagement
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Age
2008
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
22
43
Total Goals
(we found evidences for)
5
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Scale best practices
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Enter new markets internationally or locally
- See 2 more
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Enhance customer relationships
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Enter new markets internationally or locally
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Improve ROI
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Acquire customers
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Improve internal communications
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Launch new products
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Grow market share
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Improve digital and social presence
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Scale best practices
- See 6 more
Top Channels
Channels Used
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phone calls
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offline
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text SMS
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events
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trade shows
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e-mail
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promotions
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mobile
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chat
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website
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omnichannel
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Whatsapp
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video
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on premises
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review sites
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Amazon
- See 13 more
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phone calls
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offline
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text SMS
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events
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trade shows
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e-mail
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promotions
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mobile
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chat
-
website
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omnichannel
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Whatsapp
-
video
-
on premises
-
review sites
-
Amazon
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
