Intercom: Intercom is the complete AI-first customer service solution, enhancing support teams with AI agents, copilots, ticketing, and phone services. Exceptional customer experiences are delivered efficiently.
Certainly: Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.
Introducing Intercom and Certainly
Intercom, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas Certainly belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
Certainly focuses on Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.
"Resolution Bot has been a tremendous help to our team and is saving our customers 3600 hours per month with its instant answers. " - Gabriel Madureira
"BotXO enables you to start using chatbots to solve specific tasks already today. As BotXO integrates with 3rd party services, the platform can scale with your needs and matureness as a company. " - Anders Rahr
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Intercom and Certainly: Best activities based on customer satisfaction
Intercom in Action: Unique Activities
How does Intercom facilitate Engagement Management?
"...Site visitors can start conversations with our team at any time and engaging with them often increases conversion rates...." Peer review by Duane Thompson, Product Development Lead, AT&T
What Are the key features of Intercom for Helpdesk Management?
"...The integration of support desk, chat, messaging, customer & website analytics is so seamless...." Peer review by Jason, CEO, The Organic Bloom
What benefits does Intercom offer for Training & Onboarding?
"...Intercom does a great job of tying together the pillars of support/user interaction: responding to tickets, automated support/onboarding messages and emails, and a user-facing knowledge base...." Peer review by User
How can Intercom optimize your Communication Management Workflow?
"...We would use this data along with events to send targeted emails and run campaigns to highlight different aspects of our business...." Peer review by Anish B., Internet
How can Intercom optimize your Knowledge Management Workflow?
"...Customer outreach, knowledge base management, and support chat...." Peer review by Allan D., Internet
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Launch new products
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Improve internal communications
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
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Grow market share
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Improve efficiency
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Reduce bounce
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Improve digital and social presence
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Improve consistency
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Improve brand engagement
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Increase customer life time value
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Improve navigation
- See 15 more
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve efficiency
- See 4 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Intercom | Certainly | |
|---|---|---|
| Peer score | 4.5 | 4.6 |
| Peer insights | 22946 | 306 |
| Top industries |
Computer Software 25.0%
Internet 24.0%
Information Technology And Services 15.0%
|
Computer & Network Security 38.0%
Banking 33.0%
Hospitality 19.0%
|
| SMB and Mid-Market | 93.0% | 100.0% |
| Enterprise | 7.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Intercom news
Salesforce acquires Fin, formerly Intercom, for $3.6 billion
Salesforce has agreed to acquire Fin, formerly known as Intercom, for $3.6 billion. Fin specializes in AI customer service, with its AI agent handling support across multiple channels. Salesforce plans to integrate Fin's technology into its Agentforce platform, enhancing its offerings for both large and mid-market clients. The acquisition aims to expand Salesforce's AI capabilities and market reach.