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IBM Maximo vs Service Fusion: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of IBM Maximo vs. Service Fusion is based on a specific set of business needs and context. The comparison uses 2217 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing IBM Maximo and Service Fusion

IBM Maximo, and Service Fusion belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

IBM Maximo covers Workflow Management, Order Management, Sales Document Management, Performance Management, etc.

Service Fusion focuses on Billing And Invoice Management with Mobile, Workflow Management with Phone Calls, Sales Document Management, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo IBM Maximo

Focus area

Software Failure Risk

  • low

logo Service Fusion

Focus area

Software Failure Risk

  • low

About

Streamline your asset management

Service Fusion: Field Service Management Software ...

Age

1911

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

37

34

Total Goals
(we found evidences for)

10

5

Top Processes

Evidences indicate better relative satisfaction


workflow management


sales document management

contract management



performance management



helpdesk management


campaign management



training & onboarding


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications



customer feedback management

measuring customer satisfaction


community building



knowledge management


generation of new leads


products & pricelist management


billing and invoice management


payment management



contact list management


sales commission management



sales call management


social media analytics


social media management

social media analytics




Top Goals

Goals Achieved

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Increase sales & revenue

  • Acquire customers

  • See 7 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • text SMS

  • e-mail

  • mobile app

  • See 2 more
  • phone calls

  • mobile

  • text SMS

  • e-mail

  • mobile app

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting