Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.
Mtivity: Mtivity is a Marketing Sourcing and Procurement Software tailored to address marketing and outsourcing industry's unique challenges. It was designed from the ground up for this purpose.
Introducing Hiver and Mtivity
Hiver, Helprace, Gmelius, etc., belong to a category of solutions that help Help Desk, whereas Mtivity belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Hiver covers Collaboration with E-Mail, Helpdesk Management, Communication Management with E-Mail, Workflow Management with E-Mail, etc.
Mtivity focuses on Helpdesk Management, Communication Management with Offline, Collaboration, Workflow Management with Website, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Hiver and Mtivity: Best activities based on customer satisfaction
Hiver in Action: Unique Activities
What solutions does Hiver provide for Collaboration?
"...Hiver has made it much easier and more efficient for the customer-facing teams to collaborate with each other and better serve all customer needs...." Peer review by Lindsay Y, Digital Marketing
What solutions does Hiver provide for Helpdesk Management?
"...Combine both personal email an helpdesk in one app...." Peer review by Administrator
How efficiently Does Hiver manage your Communication Management?
"...The functionality is very robust allowing us to have a group of team members access shared mailboxes and organize and track email responses...." Peer review by Brian A, Vice President, Account Management, TV
What makes Hiver ideal for Workflow Management?
"...My team started using Hiver in early 2019, and has seen Hiver grow a ton of new features that add value to my team's workflow...." Peer review by Adi B, Ocean Freight Data Operations Associate
What Are the key features of Hiver for Customer Feedback Management?
"...Improved collaboration translates into a more efficient support team that elevates customer satisfaction. ..." Oxford Business Group delivers 2X faster support with Hiver
Mtivity in Action: Unique Activities
What Are the key features of Mtivity for Competitive Intelligence?
"...At the heart of Mtivity s sourcing engine is the automated benchmarking and savings calculations engine, from simple cost saving through complex gainshare and rebate models, Mtivity can track and automate these calculations instilling trust and transparency in the purchasing process. ..." Marketing Sourcing and Procurement Software
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 5 more
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Grow market share
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Scale best practices
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Improve visibility
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Improve digital and social presence
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Hiver peer evidence is 89% SMB and Mid-Market. Mtivity peer evidence is 100% Enterprise.
| Hiver | Mtivity | |
|---|---|---|
| Peer score | 4.5 | 4.1 |
| Peer insights | 1567 | 248 |
| Top industries |
Financial Services 12.0%
Marketing And Advertising 12.0%
Internet 11.0%
|
Hospitality 100.0%
|
| SMB and Mid-Market | 89.0% | 0.0% |
| Enterprise | 11.0% | 100.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Hiver news
August 2026 product updates: Skills, AI Topics, Hiver MCP, Customer Intelligence, WhatsApp, and more
Hiver has launched significant updates to its platform, enhancing AI capabilities, introducing WhatsApp integration, and expanding analytics across Shared Inboxes. New features include AI-driven Skills for process automation, AI Topics for conversation analysis, and expanded integration capabilities with platforms like NetSuite, HubSpot, and Shopify. These updates aim to streamline customer support and improve team efficiency.